We are looking for a detail-oriented Debit Card Specialist to support debit card servicing operations for a banking team. This contract opportunity is ideal for someone who enjoys helping customers, resolving card-related issues, and maintaining accurate account records in a fast-paced service environment. The role blends customer interaction with operational support, requiring sound judgment, strong organization, and a clear understanding of debit card processes and transaction security.
Responsibilities:
• Respond to customer and internal staff questions related to debit card services, providing clear guidance and timely resolution.
• Process new card requests, replacements, and related account updates with a high level of accuracy.
• Support card activation and deactivation activities while ensuring proper verification and documentation procedures are followed.
• Investigate and troubleshoot debit card concerns, including usage issues, transaction questions, and service disruptions.
• Monitor card activity for unusual or potentially fraudulent transactions and escalate concerns according to established procedures.
• Maintain organized and up-to-date records of cardholder interactions, requests, and account actions.
• Handle inbound service calls and assist with follow-up outbound communication when additional information or resolution is needed.
• Contribute to smooth day-to-day department operations by balancing customer service priorities with administrative tasks.• At least 1 year of experience in customer service, call center support, or a related banking operations role.
• Familiarity with debit card servicing, payment card support, or account-related transaction assistance.
• Experience handling inbound calls and delivering detail-oriented service in a high-volume environment.
• Ability to manage detailed order entry, account updates, and documentation with strong accuracy.
• Strong problem-solving skills and the ability to work independently while meeting service expectations.
• Comfortable using multiple systems and tools to research issues, enter information, and track requests.
• Clear communication skills with a customer-focused approach to resolving questions and concerns.