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Dealertrack Technologies Jobs (NOW HIRING)

Excel Management Systems, Inc

Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds. * Other common auto dealership software * Degree in Computer Science, Information Technology, or related fields

Autonomous

Shop Foreman - Automotive (ASE)

Kennesaw, GA · On-site

... technology in the industry. Key Responsibilities: * Perform routine maintenance and repairs on a variety of vehicles. * Diagnose and troubleshoot mechanical issues efficiently. * Utilize DealerTrack ...

Autonomous

Shop Foreman - Automotive (ASE)

Kennesaw, GA · On-site

... technology in the industry. Key Responsibilities: * Perform routine maintenance and repairs on a variety of vehicles. * Diagnose and troubleshoot mechanical issues efficiently. * Utilize DealerTrack ...

Autonomous

Service Technician - Quick Lube

Kennesaw, GA · On-site

$13 - $17.75/hr

... technology in the industry. Key Responsibilities: * Perform routine maintenance and repairs on a variety of vehicles. * Diagnose and troubleshoot mechanical issues efficiently. * Utilize DealerTrack ...

Autonomous

Service Technician - Quick Lube

Kennesaw, GA

$13 - $17.75/hr

... technology in the industry. Key Responsibilities: * Perform routine maintenance and repairs on a variety of vehicles. * Diagnose and troubleshoot mechanical issues efficiently. * Utilize DealerTrack ...

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How much do dealertrack technologies jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for dealertrack technologies in the United States is $25.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.12 per hour, depending on experience, location, and employer.

What is a Dealertrack Technologies job?

A Dealertrack Technologies job typically involves working with digital solutions that streamline automotive retail processes. Employees may focus on software development, customer support, sales, or implementation of Dealertrack’s technology for dealerships and lenders. Roles often require knowledge of the automotive industry, finance, or IT systems. The company supports dealerships by improving efficiency in areas like credit applications, registration, and compliance.

What are the key skills and qualifications needed to thrive in a Dealertrack Technologies position?

To thrive at Dealertrack Technologies, candidates typically need a background in information technology, software development, or business analysis, often supported by a relevant degree or industry experience. Familiarity with automotive dealership management systems, cloud-based applications, and Agile methodologies is highly valued, along with certifications such as PMP or Scrum Master in some roles. Strong problem-solving abilities, collaborative mindset, and clear communication skills set top performers apart. These competencies ensure effective support and innovation within the automotive technology solutions Dealertrack Technologies provides to its clients.

What are some common challenges faced by employees working at Dealertrack Technologies, and how can new team members prepare for them?

Employees at Dealertrack Technologies often tackle challenges related to rapidly changing automotive industry requirements and the integration of complex technologies for dealerships. New team members can prepare by staying updated on automotive trends, learning about current dealership management software, and developing adaptability to work effectively in a fast-paced, collaborative environment. Regular training and supportive team structures help employees navigate technical issues and evolving client needs. Embracing continued learning and open communication will help you succeed and grow in this dynamic setting.

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Dealertrack Technologies jobs near you
Infographic showing various Dealertrack Technologies job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 5% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $53,027 per year, or $25.5 per hour.

Technical Customer Care Specialist I (Dealertrack DMS AH)

Cox Communications, Inc.

Remote

$16.59 - $24.86/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Cox Communications rating

8.2

Company rating: 8.2 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option 

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position is remote/work from home and can be located anywhere within the United States.

Schedule: Must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule).

Key Responsibilities

  • The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products

  • Handle routine customer questions relating to product usage, as well as technical support issues

  • Maintains expert-level knowledge of Dealertrack Solutions and Products

  • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function

  • Accurately logs all customer information in the CRM customer ticketing system

  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure

  • Follow-up skills

  • Ability to handle and respond to multiple open issues

  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

  • Ability to work required shifts both independently and within a team organization

  • Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications

Minimum-

  • High School Diploma/GED

  • Generally, less than 2 years of experience

  • Ability to troubleshootand document issues related to system performance and functionality.

  • Excellent communication skills (Verbal and Written)

  • Strongproblem-solving/troubleshootingskills

  • Strong interpersonal skills and attention to detail

  • Ability toaccommodate extended hours, flexible work schedule, and work overtime as needed,including weekendhours

  • Ability to work independently as a team to deliver on individual and business goals

Preferred-

  • Displays strong dependability andreliability.

  • Abilityto handle multiple, competing priorities and deliver results in a fast-paced environment.

  • CRM case logging/Salesforce experience

  • Experience withinteractiondistribution systems such as Genesys Pure Cloud.

  • Automotive industry knowledge.

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



Application Deadline: 08/25/2026

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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