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Dealership Service Advisor Jobs in Riverside, CA

BMW of Riverside

Service Advisor

Riverside, CA · On-site

$2.9K - $14K/mo

The Service Advisor is the center of communication for service/repair activities and the liaison ... Establish personal goals that are consistent with the dealerships standards of productivity and ...

Car Pros Automotive Group

Service Advisor

Moreno Valley, CA · On-site

$66K - $153K/yr

Automotive Service Advisor - Join the Car Pros Team! Are you passionate about cars and delivering ... Protect and care for dealership property, tools, and vehicles Benefits: * Medical, dental, vision ...

Car Pros Automotive Group

Service Advisor

Moreno Valley, CA · On-site

$66K - $153K/yr

Automotive Service Advisor - Join the Car Pros Team! Are you passionate about cars and delivering ... Protect and care for dealership property, tools, and vehicles Benefits: * Medical, dental, vision ...

Chino Hills Ford

Automotive Service Advisor

Chino, CA · On-site

Previous experience at a Ford dealership preferred * Ability to identify the problem quickly ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Chino Hills Ford

Automotive Service Advisor

Chino, CA · On-site

Previous experience at a Ford dealership preferred * Ability to identify the problem quickly ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Chino Hills Ford

Automotive Service Advisor

Chino, CA · On-site

Previous experience at a Ford dealership preferred * Ability to identify the problem quickly ... Past experience as a service advisor, assistant lane manager or service consultant * Very energetic ...

Toyota of Corona

Be Seen First

Service Advisor

Corona, CA · On-site

$16.90/hr

Qualifications: · At least 2 years of experience as a service advisor in an auto dealership · Professional appearance and work ethic · Motivated self-starter · Strong organizational skills · ...

Lithia & Driveway

Service Advisor

Fontana, CA

$64K - $161K/yr

Dealership:L0462 Rock Honda Rock Honda Now Hiring: Experienced Service Advisor. * Pay: $64,500 - $161,800 Annually * Schedule: Full Time * Department Hours: Monday - Friday: 7:00am - 6:00pm, and ...

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All JobsDealership Service Advisor JobsDealership Service Advisor Jobs in Riverside, CA

Dealership Service Advisor information

See Riverside, CA salary details

$12

$27

$47

How much do dealership service advisor jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for dealership service advisor in Riverside, CA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $31.11 per hour, depending on experience, location, and employer.

What is a dealership service advisor?

Dealership Service Advisors are professionals who act as the main point of contact between customers and the service department at an automotive dealership. They help customers understand their vehicle's maintenance and repair needs, schedule service appointments, and relay information between customers and technicians. Service Advisors also prepare cost estimates, explain recommended services, and ensure customers have a positive experience throughout the process. Their role requires excellent communication, technical knowledge, and customer service skills.

What does a dealership service advisor do at a dealership?

A dealership service advisor acts as the primary point of contact between customers and the service department. They assess vehicle issues, prepare repair estimates, communicate repair progress, and ensure customer satisfaction while coordinating with technicians to facilitate repairs and maintenance.

What is the difference between Dealership Service Advisor vs Automotive Service Writer?

AspectDealership Service AdvisorAutomotive Service Writer
CredentialsHigh school diploma; certifications like ASE often preferredHigh school diploma; certifications like ASE often preferred
Work EnvironmentDealership service department, interacting directly with customers and techniciansDealership service department, focusing on customer communication and documentation
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Common Search & ComparisonYesYes

Both Dealership Service Advisors and Automotive Service Writers work in dealership service departments, requiring similar credentials and working closely with customers and technicians. The main difference lies in terminology; 'Service Advisor' is more common in North America, while 'Service Writer' may be used interchangeably. Both roles focus on communicating vehicle issues, estimating repairs, and ensuring customer satisfaction.

How hard is it to be a dealership service advisor?

Being a dealership service advisor requires strong communication skills, technical knowledge of vehicles, and the ability to manage customer interactions. The role often involves multitasking, working with repair orders, and maintaining customer satisfaction, which can be challenging but manageable with experience and training.

What are some common challenges faced by dealership service advisors, and how can they be overcome?

Dealership Service Advisors often face challenges such as managing high customer expectations, coordinating between technicians and customers, and handling a fast-paced work environment. Clear communication, strong organizational skills, and staying updated on repair processes help advisors provide excellent customer service while maintaining workflow efficiency. Building rapport with customers and collaborating closely with the service team are essential for resolving issues quickly and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a dealership service advisor, and why are they important?

To thrive as a Dealership Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent, though additional technical training is beneficial. Familiarity with dealership management systems (DMS), repair order software, and scheduling tools is often required. Strong interpersonal communication, problem-solving, and organizational skills help build customer trust and efficiently manage service workflows. These competencies ensure accurate service recommendations, customer satisfaction, and smooth operations in a fast-paced automotive environment.
What are popular job titles related to Dealership Service Advisor jobs in Riverside, CA? For Dealership Service Advisor jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Dealership Service Advisor jobs in Riverside, CA look for? The top searched job categories for Dealership Service Advisor jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Dealership Service Advisor jobs? Cities near Riverside, CA with the most Dealership Service Advisor job openings:
Dealership Service Advisor jobs near you
Infographic showing various Dealership Service Advisor job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,275 per year, or $27.1 per hour.

Service Advisor

Fontana Chrysler, Dodge, Ram, Jeep

Fontana, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

OverviewThe Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities
  • Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
  • Assist customers with any service needs they have for their vehicle.
  • Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
  • Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
  • Ensures that required documentation is complete and is in compliance with regulations and standards.
  • Complies with and enforces all safety policies and procedures.
  • Attends all staff meetings, trainings, and educational classes as required.
  • Helps educate/train new staff members.
  • Problem solving, reporting research results, attention to detail.
  • Continually learn about product updates, features, accessories to better assist customer needs.
  • Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
  • Follow all company policies and procedures.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
  • Product knowledge & safety.
  • Patience and high energy personality, computer literate management.
  • Performs other duties as assigned.
Qualifications
  • 2-3 years' Auto Dealership experience.
  • Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
  • Broad scope of automotive mechanical/electrical knowledge.
  • ADP/CDK computer programs experience a PLUS!!
  • Pleasant/friendly demeanor and an outgoing personality.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Unrestricted California driver's license and clean driving record.
  • Able to drive both automatic and standard-transmission vehicles.
  • Basic computer and internet skills.
  • Product knowledge a PLUS!
  • Willingness to learn.
  • A desire to work in a commission, performance-based environment.
  • Ability to multi-task and follow tasks as assigned.
  • Professional appearance and work ethic.
  • Self-Starter and Self-Motivator.
  • Ability to work well in a process driven environment.
  • Bilingual a PLUS!
Employment Type: FULL_TIME

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