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ABOUT LLCHC

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

JOB SUMMARY

Prepares and maintains records to meet quality control standards. Develops and maintains effective relations with patients, providers, LLCHC staff, and the public. Prepares patients and assists the provider.

ESSENTIAL JOB RESPONSIBILITIES

RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office.
A.    Interact with patients and visitors in a prompt, courteous, and professional manner.
B.    Room patients, verify and update pertinent information.
C.    Process patients prior to departure, including scheduling follow-up appointments and providing patient with after visit summaries.
D.    Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyracom, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients.
E.     Operate the computer system efficiently to complete daily tasks, including scanning documents into the EMR/HER system.
F.     Be willing and able to cover other locations as required.
G.     Understand and adhere to LLCHC employee policies, including attendance standards.
H.     Stay current each day on the scanning of patient documents into the EMR.
I.      Other duties as assigned.

RESPONSIBILITY 2. Demonstrate the ability to efficiently function in the clinical area of the office while assisting in the delivery of primary health care and patient care management.
A.    Prepare patient for examination and treatment.
B.    Screen adult patients for appropriate information and vital signs: weight, height, blood pressure, respiratory rate, and pulse.  Screens infants and children: weight, height, blood pressure, respiratory rate, temperature, head circumference, and visual acuity when necessary.
C.    Prepare exam and treatment rooms with necessary equipment and supplies.
D.    Assist providers in preparing for treatments, minor surgery, PAP smears, and physicals.
E.     Perform in-office testing and treatment.
F.     Collect specimens, including urine and blood.
G.    Administer immunizations/medications per provider’s orders.
H.    Maintain patient confidentiality.

RESPONSIBILITY 3. Demonstrate the ability to communicate effectively and accurately (both orally and in writing) with medical staff, patients, and general public and document accurately in medical records.
A.    Complete follow-up phone calls to patients for provider, using medical interpretation tools as needed.
B.    Call in prescriptions and/or refill, per provider’s order, to pharmacies.
C.    Instruct patients on test preparation.
D.    Confer with providers as necessary regarding patient care, teaching and testing.
E.     Document completely and clearly all assessment data, patient education, and telephone calls in the medical record.
F.     Document completely any encounters with patient/family.
G.    Assure documentation is legible and completed in a timely manner.

RESPONSIBILITY 4. Demonstrate ability to maintain quality control standards and knowledge of common safety hazards and precautions to establish a safe work environment.
A.    Maintain current basic life support (BLS) certification for health care workers.
B.    Demonstrate proper hand washing technique and frequency.
C.    Demonstrate thorough knowledge of universal precautions by donning and doffing equipment appropriately when exposed to blood/body fluids.
D.  Practice fire safety and be knowledgeable of all general emergency procedures.

RESPONSIBILITY 5. Prepare and maintain records for compliance with all regulatory agencies in accordance with the guidance set forth in the Clinical Manual.
A.    Complete daily, weekly, monthly logs for OSHA/CLIA compliance in a timely manner.
B.    Assist office manager with vaccine temperature logs recordings as requested.

RESPONSIBILITY 6. Posess interpersonal skills to maintain effective working relationships with others and function independently.
A.    Demonstrate cooperative behavior in interactions with coworkers.
B.    Demonstrate effective time management and organizational skills.

RESPONSIBILITY 7. Demonstrate the ability to keep the clinical area clean, organized, and      safe for patients and staff.
A.    Clean and disinfect contaminated instruments and other related materials, and autoclaves in accordance to policy (Clinical Operations Manual).
B.    Check patient rooms daily to ensure appropriate supply levels and room cleanliness.
C.    Request needed medical supplies prior to running out and inform Office Manager of needed supplies.
D.  Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas.

RESPONSIBILITY 8. Participate in continuing education programs and other opportunities or activities, which contribute to professional growth.
A.    Attend required meetings and in-service education programs.
B.    Participate on committees as requested by leadership.
C.    Maintain professional certifications as appropriate.
D.    Engage in continuing education/training in order to stay current on clinical techniques and procedures related to your job duties.

This job description is intended to describe the general content of and requirements for the performance of this job.  It is not to be considered an exhaustive statement of duties, responsibilities, or requirements.

BENEFITS AND PERKS

• Never work second or third shift!
• Health benefits including medical, vision, dental, life, disability
• Paid Time off (prorated after 90 days)
• 10 Paid Holidays
• Qualified employer for the PSLF Program’s student loan forgiveness
• Employee Assistance Program (EAP) with access to various consultants
• 3% match toward retirement fund
• And more!

LIVING OUR VALUES

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

EOE STATEMENT

LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

REQUIRED QUALIFICATIONS

• Graduate of an accredited program for Medical Assistants and certification eligible or currently a certified Medical Assistant.
• Must be able to travel to any/all 7 LLCHC locations on an as needed basis.
• Phlebotomy experience preferred.
• Knowledge of immunization schedule and administration.
• Current CPR/BLS certification.
• One to three years' experience in a provider’s office preferred.
• Knowledge of medical terminology and procedures.
• Physical ability necessary for extensive walking, standing, lifting, manual and finger dexterity and eye-hand coordination.
• Computer experience and familiarity with electronic health record (EHR) preferred.
• Must be available 7:45a - 5:30p (hours of operation are 8a-5p, but can run over on occasion)