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Cx Program Manager Jobs in Washington (NOW HIRING)

Microsoft

Contract Lead Special Projects

Reston, VA · On-site

We are seeking a Contract Lead for our Supply Execution Chain team to lead a program for Special ... Oversee and manage all aspects of execution of GC, Cx,AE and other service contracts, ensuring ...

New

JLL

Commute Content Manager

Arlington, VA · On-site

As the Commute Content Manager, you will develop, maintain, and optimize content across GREF ... all commute programs, benefits, and tools by staying actively engaged with the Commute CX ...

NuAxis LLC

Task Manager

Washington, DC · On-site

We are a federal IT company on a mission to make customer experience (CX) the center of every ... Prior federal program management experience. Background in web modernization, CMS, or cloud ...

New

NuAxis Innovations

Task Manager

Washington, DC

We are a federal IT company on a mission to make customer experience (CX) the center of every ... Prior federal program management experience. Background in web modernization, CMS, or cloud ...

New

NuAxis Innovations LLC

Task Manager

Washington, DC · On-site

$107K - $131K/yr

We are a federal IT company on a mission to make customer experience (CX) the center of every ... Time after time, programs failed because the focus was on the tools and products and not the people ...

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Washington

Cx Program Manager information

See Washington salary details

$43.6K

$121.7K

$177.8K

How much do cx program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for cx program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Washington?

For Cx Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Washington look for?

The top searched job categories for Cx Program Manager jobs in Washington are:

What cities in Washington are hiring for Cx Program Manager jobs?

Cities in Washington with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

CX Trainer - Washington, DC - Hybrid

Gainwell Technologies LLC

Washington, DC • Hybrid

$55K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

138th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a DC CX Trainer at Gainwell, you will support employee development and operational excellence by delivering engaging training programs that prepare team members to successfully support Medicaid and Medicare-related operations. This role is responsible for facilitating new hire onboarding, ongoing learning, and performance improvement initiatives while serving as a trusted resource for employees and business partners. You will help build workforce capability through effective training delivery, curriculum development, and continuous improvement efforts that support customer experience and operational goals.

Your role in our mission

When joining Gainwell, you will:

  • Deliver instructor-led training programs for new hires and existing employees, ensuring learners understand business processes, systems, and customer experience expectations.
  • Develop and maintain lesson plans, participant guides, job aids, and training materials that support operational readiness and performance.
  • Partner with business leaders, training teams, and subject matter experts to identify learning needs and implement effective training solutions.
  • Facilitate onboarding, refresher, remediation, and change-management training initiatives in support of business priorities.
  • Evaluate training effectiveness through assessments, learner feedback, and performance results, recommending improvements as needed.
  • Support knowledge transfer, process updates, and system implementations through targeted training and employee readiness activities.
What we're looking for
  • 5–7 years of experience delivering corporate training programs in environments where business processes and technology systems are learned and applied together.
  • Experience facilitating instructor-led training, onboarding, performance improvement, or operational readiness programs.
  • Strong communication, facilitation, and presentation skills with the ability to engage learners across varying experience levels.
  • Ability to apply adult learning principles, adapt training approaches, and leverage training technologies to improve learner outcomes.
  • Experience collaborating with cross-functional stakeholders and supporting large-scale operational, system, or business transformation initiatives.
What you should expect in this role
  • Hybrid work environment with a combination of onsite and remote work; training delivery is primarily conducted onsite.
  • Facilitation of new hire, refresher, and performance improvement training programs that may span multiple weeks.
  • Flexibility to support training initiatives and critical business needs outside of standard working hours when necessary.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

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The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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Hours and flexibility

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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