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Cx Program Manager Jobs in Washington (NOW HIRING)

Amazon

Sr. Program Manager, Alexa Preview

Arlington, VA · On-site

We're a group of fun-seeking individuals and encourage each other's individual growth while delivering excellent CX to the customers. BASIC QUALIFICATIONS - 5+ years of program or project management ...

BLN24

Project Manager

Mclean, VA · On-site

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

BLN24

Project Manager

Mclean, VA · On-site

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

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All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Washington

Cx Program Manager information

See Washington salary details

$43.6K

$121.7K

$177.8K

How much do cx program manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for cx program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Washington? For Cx Program Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Washington look for? The top searched job categories for Cx Program Manager jobs in Washington are:
What cities in Washington are hiring for Cx Program Manager jobs? Cities in Washington with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

Quality Program Manager, Data Center Design and Construction

Meta

Reston, VA

$150K/yr

Full-time

Posted 8 days ago

Meta rating

7.8

Company rating: 7.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Meta is seeking an experienced Design, Development, and Delivery (DD&D) Quality Program Manager to join our Data Center Engineering & Construction (DEC) Quality team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently operates, and our innovative services are delivered. This role is responsible for the oversight, management, and continuous improvement of the 3rd Party Quality Agent program, by establishing programmatic standards, driving accountability, and enabling effective coordination between Meta's on-site teams, 3rd Party Agents, General Contractors (GCs), Engineers of Record (EORs), OEMs, and internal Design Engineering stakeholders. Through effective leadership and partnerships, the DD&D Quality Program Manager will leverage program core competencies to drive quality outcomes ensuring predictable on-time delivery of our global campuses.
Quality Program Manager, Data Center Design and Construction Responsibilities:
  • 3rd Party Agent Program Management
  • Maintain and update the Standard Scope of Work (SOW) Template for 3rd Party Quality Agents
  • Assign and allocate 3rd Party Agents to sites based on project needs and resource availability
  • Execute and manage 3rd Party Agent contracts
  • Lead the vetting and onboarding process for new 3rd Party Agents as program needs arise
  • Lead business reviews for 3rd Party Agents to evaluate performance, capacity, and alignment with program goals
  • Assess Agent performance and escalate performance issues to Agent Account Representatives
  • Conduct monthly 3rd Party Agent syncs for overview of site summaries, identifying trends, and receiving/providing feedback to and from suppliers, GCs, trade partners, manufacturers, etc
  • Program Oversight & Stakeholder Onboarding
  • Provide overall program oversight and management for the 3rd Party Agent quality program
  • Assist with DDKO (Design Development Kickoff) Program Overview for GC/EOR Teams and onboarding of those teams to quality expectations and processes
  • Quality Metrics & Issue Management
  • Assess issue trends and metrics (KPIs) at sites and across the program. Escalate to DD&D Manager/Director as needed
  • Work with Product Engineers (PEs) and Project Leads (PLs) to both prioritize and resolve systemic design quality issues across the program
  • Continuous Improvement & Standards Development
  • Collaborate with Product Engineers (PEs), Technical Excellence (TE) Pillar Leads and Change Management team on programmatic and product-specific Lessons Learned or Optimization Embedment on future deployments, as well as in-flight product Errors & Omissions (E&O) fixes
  • Partner with the Design Engineering (DE) Teams to update Program Standards (e.g., Basis of Design documents, Conceptual Design Packages, CDDs, Specifications) based on field performance data and lessons learned
  • Quality Program Management & Cross-Functional Coordination
  • Serve as the Program Manager within the Quality team, owning the roadmap, prioritization, and external alignment for quality/delivery work streams
  • Draft and maintain quarterly Quality OKRs in alignment with DEC cross functional partners
  • Author specifications and process documentation for quality program deliverables, escalation protocols, and risk register and severity-based escalation means and methods
  • Facilitate multi-pillar feedback loops to improve design, schedule, delivery, and quality execution across key stakeholder teams
  • Coordinate cross-pillar dependencies between direct stakeholders (Operations, Operations Engineering, Design, and Delivery teams) and indirect stakeholders (Facilities Operations, Environmental and Safety, and Security teams)
  • track and escalate blockers as needed
  • Contribute to a monthly Health Dashboard — reporting on delivery, quality, process, and dependency dimensions at GREEN/AMBER/RED status
  • Support Quality lifecycle activities including charter development, OKR grading, mid-quarter checkpoints, and quarterly reviews
  • Drive resolution of cross-business-unit and cross-pillar friction items identified in retrospectives
  • escalate unresolved items to leadership as needed

Minimum Qualifications:
  • Extensive experience in quality control & quality assurance (QA/QC) and/or Commissioning (Cx) programs for data centers or mission critical construction projects
  • BS in Construction Management or Engineering or equivalent work experience
  • Experience with Design-Build and Design-Bid-Build construction programs
  • Experience in civil/structural, building envelope, mechanical, electrical, and I&C disciplines
  • Experience leading QA/QC and Cx programs
  • Experience in contractor, consultant, and vendor management
  • Experience in mission critical power and cooling infrastructure or other critical systems
  • Experience adapting to a fast-paced, hands-on work environment

Preferred Qualifications:
  • Familiarity with enterprise-scale data center quality program standards, processes, and tools
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience in personnel management, staffing and scheduling
  • Experience operating within cross-functional POD or agile team structures with OKR-based goal-setting
  • Project Management Professional (PMP) or equivalent certifications
  • Experience utilizing Autodesk BIM360 Field and/or Autodesk FORMA software
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience with data-driven program management, KPI development, and performance metrics
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience managing third-party quality programs or vendor oversight at a program level
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Experience collaborating across organizational boundaries and influencing decisions without direct authority across multiple teams and stakeholders
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$150,000/year to $209,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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