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Cx Program Manager Jobs in Washington (NOW HIRING)

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Cx Program Manager information

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$43.6K

$121.7K

$177.8K

How much do cx program manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for cx program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills in customer experience management can earn higher compensation, often exceeding $150,000.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.
What are popular job titles related to Cx Program Manager jobs in Washington? For Cx Program Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Cx Program Manager jobs in Washington look for? The top searched job categories for Cx Program Manager jobs in Washington are:
What cities in Washington are hiring for Cx Program Manager jobs? Cities in Washington with the most Cx Program Manager job openings:
Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

UI/UX & Customer Experience (CX) Expert with Security Clearance

NuAxis Innovations LLC

Washington, DC • On-site

Other

Re-posted 17 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated UI/UX & Customer Experience (CX) Expert for a remote federal program opportunity. Position Overview The UI/UX & Customer Experience (CX) Expert designs intuitive, accessible, and user-centered digital experiences that enhance customer satisfaction and usability across enterprise web applications. This role collaborates with Product Owners, Federal Project Managers (FPMs), Business Analysts, Solution Architects, Developers, QA Engineers, and stakeholders to translate business requirements into modern, responsive, and accessible user interfaces aligned with user needs and Federal digital service standards. Key Responsibilities * Lead user experience (UX) and user interface (UI) design activities throughout the product lifecycle. * Conduct user research, stakeholder interviews, workshops, usability studies, and journey mapping to understand user needs and pain points. * Design wireframes, mockups, interactive prototypes, user flows, and information architecture for web and mobile applications. * Develop responsive, mobile-first designs that deliver a consistent user experience across desktop, tablet, and mobile devices. * Design interfaces using the U.S. Web Design System (USWDS) and establish reusable design systems and component libraries. * Ensure compliance with Section 508, WCAG 2.1 AA, and Federal accessibility standards. * Collaborate with Business Analysts and Product Owners to translate business requirements into intuitive user experiences. * Work closely with Front-End Developers to ensure accurate implementation of approved designs. * Conduct usability testing, accessibility reviews, heuristic evaluations, and analyze user feedback to continuously improve application usability. * Create and maintain design documentation, style guides, design specifications, and UX standards. * Participate in Agile ceremonies, including backlog refinement, sprint planning, design reviews, and sprint demonstrations. * Promote human-centered design and customer experience best practices across project teams. Required Qualifications * Bachelor's degree in Human-Computer Interaction (HCI), Graphic Design, User Experience Design, Information Systems, Computer Science, or a related field. * Minimum of 5 years of experience designing enterprise web or mobile applications. * Strong experience with UX research, interaction design, information architecture, and visual design. * Experience creating wireframes, prototypes, and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar design tools. * Experience designing responsive, mobile-first applications. * Experience implementing or designing with the U.S. Web Design System (USWDS). * Strong understanding of accessibility standards, including Section 508 and WCAG 2.1 AA. * Experience working within Agile software development environments. Preferred Qualifications * Experience supporting Federal Government digital services. * Familiarity with Human-Centered Design (HCD) and Customer Experience (CX) methodologies. * Experience designing AI-enabled or data-driven applications. * Knowledge of front-end technologies, including HTML, CSS, and JavaScript, to effectively collaborate with development teams. * Experience using analytics and user behavior data to improve digital experiences. Desired Skills * User Experience (UX) Design * User Interface (UI) Design * Customer Experience (CX) * Human-Centered Design (HCD) * User Research and Usability Testing * Wireframing and Interactive Prototyping * Information Architecture * Design Systems and Component Libraries * U.S. Web Design System (USWDS) * Responsive and Mobile-First Design * Section 508 and WCAG 2.1 AA Accessibility * Figma, Adobe XD, Sketch, or similar tools * Agile/Scrum Methodologies * Strong communication, collaboration, and presentation skills Work Environment * Remote or hybrid work environment based on program requirements. Clearance Requirements * Ability to obtain and maintain a Public Trust clearance. Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!! Our Profile: We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture! #NAI #DICE

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