ZipRecruiter

Log In

1

Cx Program Manager Jobs in Washington (NOW HIRING)

BLN24

Project Manager

Mclean, VA · On-site

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

BLN24

Project Manager

Mclean, VA · On-site

$90 - $150/hr

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

BLN24

Project Manager

Mclean, VA · On-site

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

Granicus

Experience Partner 4

Washington, DC · On-site

$112K - $163K/yr

Develop, grow, and manage strategic customer relationships. * Serve as an industry subject matter ... Design & deliver strategic program reviews to infuse CX subject matter expertise and develop ...

Granicus

Experience Partner 4

Washington, DC · On-site

$131K/yr

Develop, grow, and manage strategic customer relationships. * Serve as an industry subject matter ... Design & deliver strategic program reviews to infuse CX subject matter expertise and develop ...

ChurnZero, Inc.

Product Enablement Manager

Washington, DC · On-site

$95 - $105/hr

ChurnZero is a deeply configurable platform, and we want our Sales and CX teams to carry more of ... Ongoing enablement Build and deliver proactive programs beyond release moments: refreshers, deep ...

ChurnZero

Product Enablement Manager

Washington, DC · Remote

$95K - $105K/yr

ChurnZero is a deeply configurable platform, and we want our Sales and CX teams to carry more of ... Build and deliver proactive programs beyond release moments: refreshers, deep dives, role-specific ...

ChurnZero

Product Enablement Manager

Washington, DC · On-site

$95K - $105K/yr

ChurnZero is a deeply configurable platform, and we want our Sales and CX teams to carry more of ... Build and deliver proactive programs beyond release moments: refreshers, deep dives, role-specific ...

ChurnZero

Product Enablement Manager

Washington, DC · Remote

$95K - $105K/yr

ChurnZero is a deeply configurable platform, and we want our Sales and CX teams to carry more of ... Build and deliver proactive programs beyond release moments: refreshers, deep dives, role-specific ...

previous pagenext page

Showing results 21-40

All JobsCx Program JobsCx Program Manager JobsCx Program Manager Jobs in Washington

Cx Program Manager information

See Washington salary details

$43.6K

$121.7K

$177.8K

How much do cx program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for cx program manager in Washington is $121,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $150,100.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Washington?

For Cx Program Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Cx Program Manager jobs in Washington look for?

The top searched job categories for Cx Program Manager jobs in Washington are:

What cities in Washington are hiring for Cx Program Manager jobs?

Cities in Washington with the most Cx Program Manager job openings:

Cx Program Manager jobs near you
Infographic showing various Cx Program Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $121,709 per year, or $58.5 per hour.

CX/UX

Electronic Consulting Services, Inc (ECS Federal)

Fairfax, VA • On-site

$100K - $110K/yr

Other

Posted 2 days ago

New

Job description

Job Description
Please Note: This position is contingent upon contract award.
Everforth ECS is seeking a CX/ UX to work remotely .
Everforth ECS is seeking a talent ed CX/ UX to join our dynamic data team supporting the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO). Our team supports public facing websites across DHS, in support of the mission essential Web Content Management program. The CX/ UX will be responsible for creating user friendly designs that enhance usability and optimize the overall user experience. .
Responsibilities
  • Create user friendly designs that enhance usability and optimize the overall user experiences, identify design challenges and propose elegant, effective solutions
  • Develop innovative approaches to complex design problems presenting you ideas through mockups, presentations and detailed design specifications.
  • Conduct user research, interviews, and usability testing to understand user behavior and pain points.
  • Iterate on designs based on stakeholder feedback and evolving requirements.
  • Create user flows, journey maps, wireframes, and prototypes that communicate design concepts clearly.
  • Apply UX best practices to ensure accessibility, clarity and ease of use.
  • Develop high fidelity mockups and interactive prototypes using tools like Figma, Sketch, or ADOBE XD.
  • Maintain and evolve design specifications, component libraries and style guides

Salary: $100,000 - $110,000
General Description of Benefits
Required Skills
  • Ability to audit and validate how data is presented in the UI to ensure accuracy, compliance with policies, and consistency across dashboards.
  • Ability to identify , develop, and implement UX improvements that streamline reporting and analytic workflows.
  • Strong problem solving skills, with a focus on translating complex data and requirements into simple, usable interfaces.
  • Strong fluency in Figma and modern design tooling, including an appetite for AI-assisted workflows.
  • Hands-on experience integrating usability testing and product analytics into your design process.
  • Working knowledge of accessibility standards (WCAG 2.2) and a track record of designing to them by default.
  • The ability to operate with autonomy - turning vague problems into shipped, high-quality solutions without heavy oversight.

Desired Skills
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:
  • Attracting and developing top talent and high-performing teams
  • Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

Apply