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Cx Program Manager Jobs in Virginia (NOW HIRING)

Sr. Mgr, NGS Programs

Mclean, VA · Hybrid

$190K - $210K/yr

Serve as the primary, authoritative conduit representing data needs across Enterprise Revenue Data Management (ERDM), Revenue Operations (RevOps), Finance, Order Management (OM), CX, IT, and ...

Proposal Associate

Ashburn, VA · On-site +1

$74K - $112K/yr

QA/QC and CX Services • Prepares proposals and participates in presentations, as necessary, in ... program/project management is a plus. Knowledge/Computer Skills:

... Management System (CFSR DMS), CFSR Portal, Online Monitoring System (OMS), E-Learning Academy, PIP ... X/CX resources, developers, QA/508 specialists, helpdesk staff, and program SMEs. In a lean ...

... Management System (CFSR DMS), CFSR Portal, Online Monitoring System (OMS), E-Learning Academy, PIP ... X/CX resources, developers, QA/508 specialists, helpdesk staff, and program SMEs. In a lean ...

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret ... Demonstrated experience leading customer experience (CX), customer advocacy, stakeholder engagement ...

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret ... Demonstrated experience leading customer experience (CX), customer advocacy, stakeholder engagement ...

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret ... Active Secret clearance. Demonstrated experience leading customer experience (CX), customer ...

Project and Program Management Time Type: Full time Minimum Clearance Required to Start: Secret ... Demonstrated experience leading customer experience (CX), customer advocacy, stakeholder engagement ...

Showing results 41-60

Cx Program Manager information

See Virginia salary details

$38.2K

$106.5K

$155.7K

How much do cx program manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for cx program manager in Virginia is $106,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $131,400.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Virginia?

For Cx Program Manager jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Cx Program Manager jobs?

Cities in Virginia with the most Cx Program Manager job openings:

Infographic showing various Cx Program Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,539 per year, or $51.2 per hour.

Commissioning Area Manager, AWS Retro Commissioning

Herndon, VA

Amazon
IT Services • 10K+ employees

Full-time

Posted 17 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz


Job description

The Commissioning Area Manager is responsible for managing a team of Commissioning Engineers (CxE) in the retro space, who run commissioning retro projects by coordinating with vendors, contractors, and other teams involved in the construction and commissioning of various systems such as:
-Medium and low voltage power systems
-Generators
-UPS
-HVAC (Air Handlers / Exhaust Fans / VFD)
-Chilled Water Systems -Building Management systems (BMS)
-Electrical Power Monitoring Systems (EPMS)
-Testing and balancing
-Pumps and Hydronic systems
The Commissioning (Cx) Manager shall ensure all projects in their assigned area are appropriately staffed, deliver on time and achieve bar-raising quality.
Occasionally provide multi-discipline input into the scheduling, test script development, designing, and planning of projects. In addition, the Cx Manager will occasionally be required to review component submittal packages, lead Factory Witness Testing (FWT), perform system level and integrated system testing. During commissioning the Cx Manager will continuously audit activities to ensure compliance with environmental, quality, and safety requirements

Additionally, the individual will be responsible for comprehensive weekly reporting of status of all ongoing projects and lessons learned to continually improve the quality of our program.
This position will include coverage of multiple inflight projects and fast-paced timelines:
Physical Requirements
- Walk job sites in uneven terrain
- Occasionally work shifts longer than eight hours in duration with potential for night and weekends
- Perform physical tasks throughout the day without becoming overly tired Ability to manipulate small wires and objects easily
Location and Travel Requirements:
- Ability and willingness to travel domestic and internationally for up to 50% of the year. Typical travel is 15%.
- Required to provide personal transportation for meetings and job visits away from the office; reimbursed.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Hire and on-board new team members through coaching and/or other orientation practices and career development of team to meet business demands
- Understand the current capabilities of automation tools and confirm they are being utilized to the full benefit of the department and project
- Provide Monthly business review reports to influence and/or support business decisions
- Monitor the commissioning team's performance in turning over the critical infrastructure systems and sub-systems
- Enhance skills, performance and development of all employees by sponsoring and promoting completion of training programs so that adherence to operations guidelines and specifications is ensured and work of the highest quality prevails
- Maintain safe and healthy work environment by following and enforcing established project procedures relating to safety, work permitting and work order systems; adhere to legal requirements
- Ability to build effective relationships with customer, operations, engineering, construction, and vendor personnel
A day in the life
You will be managing the retro commissioning activities for data centers, managing escalations, handling stakeholders and building and developing a team of commissioning engineers.
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious.
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


What Amazon employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US