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Cx Program Manager Jobs in Virginia (NOW HIRING)

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives. * Experience managing federal contracts or BPA task orders.

CX/UX with Security Clearance

Hampton, VA · On-site

$100K - $110K/yr

Our team supports public facing websites across DHS, in support of the mission essential Web Content Management program. The CX/ UX will be responsible for creating user friendly designs that enhance ...

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the ... Specifically the Navy Nuke or Electrician/HVAC Program. Our Investment in you: * * * We believe ...

QA/QC Manager - Data Center

Sandston, VA · On-site

$110K - $120K/yr

Works closely with the project CX Team to close out L4/L5 CX activities. * Trains and evaluates ... Proficient knowledge of computer programs (EXCEL/WORD). * Strong communication (written/verbal ...

ECS is seeking a Change Management SME to work in our Arlington, VA (Hybrid) office. This position ... The scope of the program includes developing portfolio-level CX roadmaps, establishing Human ...

Metro Contracts Manager

Boydton, VA · On-site

$85K - $113K/yr

We are seeking a Metro/Contract Lead for our Supply Execution Chain team to lead a program of build ... Responsibilities As a Metro/Contract Lead for GC, Cx , AE and other service contracts you will play ...

We are seeking a Contract Lead for our Supply Execution Chain team to lead a program for Special ... Oversee and manage all aspects of execution of GC, Cx,AE and other service contracts, ensuring ...

Showing results 21-40

Cx Program Manager information

See Virginia salary details

$38.2K

$106.5K

$155.7K

How much do cx program manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for cx program manager in Virginia is $106,539.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,800.00 and $131,400.00 per year, depending on experience, location, and employer.

What is a CX program manager?

A Cx Program Manager, or Customer Experience Program Manager, is responsible for designing, implementing, and overseeing initiatives that enhance the overall experience of a company's customers. They work across departments to align business processes, products, and services with customer needs and expectations. Their main goal is to ensure that customers have a positive and seamless interaction with the brand, which can lead to increased satisfaction, loyalty, and business growth. Cx Program Managers analyze customer feedback, identify areas for improvement, and collaborate with teams to drive customer-focused changes.

What are the key skills and qualifications needed to thrive as a CX program manager?

To thrive as a CX Program Manager, you need expertise in customer experience strategy, project management, and data analysis, usually supported by a bachelor's degree in business or a related field. Familiarity with CX platforms like Medallia or Qualtrics, CRM systems such as Salesforce, and certifications like PMP or Six Sigma are commonly expected. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional initiatives and deliver customer-centric improvements. These competencies are essential to effectively enhance customer satisfaction, increase loyalty, and align business objectives with customer needs.

How does a CX program manager typically collaborate with cross-functional teams to improve customer experience initiatives?

As a CX Program Manager, you’ll regularly work with departments like product, marketing, support, and engineering to align customer experience goals with broader business objectives. This collaboration often involves leading workshops, gathering feedback from multiple stakeholders, and coordinating the implementation of new customer-centric processes or technologies. You’ll serve as a bridge between teams, ensuring everyone is informed and that customer insights are effectively translated into actionable improvements. Strong communication and project management skills are essential to keep initiatives on track and foster a unified approach to enhancing customer satisfaction.

What is the difference between Cx Program Manager vs Customer Experience Manager?

AspectCx Program ManagerCustomer Experience Manager
Primary FocusOverseeing multiple customer experience projects and initiatives across departmentsManaging overall customer satisfaction and relationship strategies
ResponsibilitiesDeveloping programs, coordinating teams, implementing CX strategiesAnalyzing customer feedback, improving service quality, customer retention
Required SkillsProject management, cross-functional collaboration, CX toolsCustomer insights, communication, service design
Work EnvironmentOften in a program or project management setting within CX teamsCustomer-facing roles, marketing, or service departments

The Cx Program Manager focuses on managing multiple CX initiatives and programs, ensuring alignment across teams, while the Customer Experience Manager concentrates on enhancing overall customer satisfaction and relationships. Both roles require strong CX knowledge but differ in scope and daily responsibilities.

What is the average salary for a Cx Program Manager?

The average salary for a Cx Program Manager typically ranges from $90,000 to $130,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications may earn higher compensation. Salary levels can also be influenced by the size of the organization and the complexity of customer experience initiatives.

What are popular job titles related to Cx Program Manager jobs in Virginia?

For Cx Program Manager jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Cx Program Manager jobs?

Cities in Virginia with the most Cx Program Manager job openings:

Infographic showing various Cx Program Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,539 per year, or $51.2 per hour.

Program Manager, Mission Critical Commissioning

Arlington, VA • On-site

Ramboll
Construction • 10K+ employees

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago


Job description

Company Description

Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries with thousands of experts working across 70 offices in the Americas. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.

Job Description

Ramboll's Data Center Facilities team (formerly EYP Mission Critical Facilities) is a pioneer and leader in Data Center Strategy, Planning, Design, Integration, Commissioning and Testing with experience working in thousands of data centers in the U.S. and across the globe. We provide a broad set of services for enterprise, institutional, web scale, service provider and colocation companies.

Our team of consultants assist clients in understanding how to bring data closer to their own customers, bringing all components of IT and the facility together, and enable rapid deployment of a solution that achieves critical objectives.

We believe we are strongly positioned to create flexible environments that can easily adapt to changes and disruptions -- while eliminating risks and creating efficiencies.

This career-growth minded opportunity offers exciting projects with leading-edge technology and innovation.

We are flexible on location throughout the US and the expected travel for this role is about 50%. Travel varies from 2 days to 2 weeks at a time but rarely exceeds 2 weeks per month. 

Your key responsibilities will be:

  • Planning, organizing, and monitoring projects and programs
  • Creating tactical plans and monitoring and reporting on progress
  • Working directly with the client to determine the on-site escalation process
  • Managing cross-functional and interdisciplinary teams, communicating objectives and direction clearly
  • Developing a roadmap to connect projects to a Program (multi-project campus or site)
  • Assessing program performance
  • Representing project team at routine technical meetings
  • Assessing project completion vs budget and coordinating staff adjustments and change orders with Site Leads and Project Managers
  • Preparing reports for Delivery Managers and Project Managers
  • Supporting senior management with business development activities
Qualifications

About you

  • Bachelor's degree in engineering, Project Management, PMP or equivalent military or industrial training with 7+ years of experience in electrical/mechanical/controls engineering, energy services, plant operations, or related field or construction management
  • Experience in the commissioning or maintaining of critical electrical and mechanical systems
  • Project management background for engineering projects
  • Experience working with general contractor and excellent skills in communicating expectations
  • Knowledgeable in major regulations, industry codes and standards as well as basic construction materials, means and methods
  • Strong knowledge of Microsoft Project or equivalent
  • Qualified to obtain PMP or equivalent
  • Qualified to obtain Cx certifications
Additional Information

What we can offer you

  • Commitment to your development
  • Leaders guided by our Leadership Principles
  • A culture that welcomes you as the unique person you are
  • Inspiration from colleagues, clients, and projects
  • The long-term thinking of a foundation-owned company
  • Competitive base salary
  • Generous PTO
  • Excellent health & retirement benefits

Work at the heart of sustainable change with Ramboll in the Americas

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the Americas has thousands of experts working across more than 70 offices. Ramboll experts deliver innovative solutions across Environment & Health, Water, Energy, and Planning & Urban Design.

Where People Flourish

Our mission is to create sustainable societies where people and nature flourish. This means that a culture of inclusion is embedded in everything we do.  Our people bring diverse backgrounds and experiences to the company, enabling us to deliver innovative and forward-thinking solutions to our clients. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We are committed to equal employment opportunity, regardless of age, disability or medical condition, gender identity, marriage and domestic partnership, pregnancy and maternity, race, ancestry, or national origin, religion or belief, sex and sexual orientation, military service and veteran status, or any other protected characteristic. Ramboll wants to ensure opportunities are accessible to candidates with disabilities. So, please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.