Cx Program Manager Jobs in Tennessee (NOW HIRING)

About the Role
The Manager, Workforce & Education Partnerships is a strategic, hybrid role that bridges Talent Acquisition, Training, and Operations to develop sustainable workforce education programs through collaboration with universities, community colleges, technical schools, workforce boards, and adult education organizations.
This role will design and execute scalable partnership models that strengthen Foundever's talent ecosystem, align academic programs with business needs, and position Foundever as an employer of choice in key markets. The ideal candidate excels at stakeholder engagement, program design, student outreach, and translating operational requirements into academic partnership strategies.
The candidate must be located in Wise, VA ; Morristown,TN; Hazard, KY.
Key Responsibilities
Talent Acquisition & Workforce Development
• Build and manage partnerships with universities, colleges, technical schools, and community-based organizations to generate qualified talent pipelines.
• Develop internship, apprenticeship, co-op, and "learn-and-earn" programs aligned to Foundever and client hiring needs ( education pathways, career pathways).
• Partner with TA leaders and site leaders to forecast talent demand and align educational partnerships to volume hiring cycles.
• Conduct on-campus and virtual outreach activities
• Partner with staff to create referral funnels from academic programs (business, IT, communications, accounting finance, etc.) into Foundever roles.
• Create Brand Ambassador on campus to assist with student outreach
Training Program Enablement
• Collaborate with Learning & Development to co-design curriculum, job-prep workshops, soft skills training, and certification pathways that enhance student job readiness.
• Support instructional design teams in mapping competencies between academic programs and Foundever job roles.
• Develop "Workplace Readiness Bootcamps" or bridge programs to shorten ramp time and improve day-1 quality.
• Evaluate effectiveness of training-to-hire programs and recommend continuous improvements.
Operational Partnership & Business Alignment
• Serve as the operational liaison between educational institutions and internal leadership teams.
• Translate business needs, KPIs, and performance expectations into clear partnership deliverables.
• Track hiring outcomes, retention, training quality, and performance metrics tied to educational pipelines.
• Support operational leaders by building long-term community presence through workforce development boards, economic development agencies, and industry advisory boards.
• Present partnership results and recommendations to senior leadership and client stakeholders.
Key Qualifications
• Experience in Talent Acquisition, Workforce Development, Higher Education Partnerships, L&D, or Operations (BPO preferred).
• Strong understanding of university systems, career services, workforce agencies, and educational program structures.
• Experience designing or supporting training programs, curriculum alignment, or early-career hiring pipelines.
• Exceptional communication skills with the ability to engage deans, faculty, career services, and executive leadership..
• Comfortable working in a cross-functional environment with TA, Ops, L&D, HR, and community partners.
• Comfortable with client facing interactions.
• Willingness to travel to campuses and sites as needed.
Salary Range
The base pay range for this position is up to $80,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.
Pre-employment Requirements
Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Winner of Comparably's Award for Best Global Culture in 2024, 2023, 2022 and 2021
Gold Stevie Award Winner for Great Employers in 2024 and 2022
We foster an exciting culture of creativity, connection, and commitment
Read more about our culture: Foundever® Stories.