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Cx Manager Jobs in Virginia (NOW HIRING)

Yondr Group

Qa/Cx Director

Aldie, VA · On-site

This role involves managing all Commissioning (Cx) Managers, overseeing Cx agents, and ensuring the successful delivery of projects. This person will act as the technical subject matter expert (SME ...

Yondr Group

Qa/Cx Director

Aldie, VA · On-site

This role involves managing all Commissioning (Cx) Managers, overseeing Cx agents, and ensuring the successful delivery of projects. This person will act as the technical subject matter expert (SME ...

Yondr Group

Qa/Cx Director

Aldie, VA · On-site

$120 - $170/hr

This role involves managing all Commissioning (Cx) Managers, overseeing Cx agents, and ensuring the successful delivery of projects. This person will act as the technical subject matter expert (SME ...

Telus Digital

Manager, Delivery - CX AI

Charlottesville, VA · On-site

$100K - $160K/yr

Location & Flexibility Our Manager, Delivery - CX AI , is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an ...

Logan Pass Construction

MEP/Cx Project Engineer

Sterling, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role reports to the Director of MEP / Commissioning (Cx) and works closely with project management, field teams, trade partners, vendors, owners, and commissioning stakeholders to help ensure ...

CenterWell

Pharmacy Senior CX Professional

Richmond, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Manage and analyze patient experience inputs, including transactional and relationship NPS, CAHPS ...

Qualtrics

Senior Manager, Product Management - CX

Reston, VA · On-site

$131K - $173K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Manager, Product Management - Locations, CX Why We Have This Role The Senior Manager, PM will lead the Locations team within Customer Experience product management, responsible for the ...

Yondr Group

Client Delivery Project Manager

Aldie, VA · On-site

Manage post-CX closeout activities including: * Deficiency tracking * O&M documentation * Final Project Handover documentation (internal and to Client) Financial Administration Review and approve ...

Skanska USA

Commissioning Manager

South Hill, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the technical background and understanding of major Electrical and Mechnical equipment that most ...

Skanska USA

Commissioning Manager

South Hill, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Commissioning Manager leads the CX efforts through all levels (1-5). This individual possesses the technical background and understanding of major Electrical and Mechnical equipment that most ...

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All JobsCx JobsCx Manager JobsCx Manager Jobs in Virginia

Cx Manager information

See Virginia salary details

$22.8K

$60.8K

$101.6K

How much do cx manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for cx manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Virginia?

The most popular types of Cx jobs in Virginia are:

What are popular job titles related to Cx Manager jobs in Virginia?

For Cx Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Virginia look for?

The top searched job categories for Cx Manager jobs in Virginia are:

What cities in Virginia are hiring for Cx Manager jobs?

Cities in Virginia with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $60,825 per year, or $29.2 per hour.

Qa/Cx Director

Yondr Group

Aldie, VA • On-site

Full-time

Posted 13 days ago

Job description

About Yondr 

Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world's largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints.

But we can't do this without you.

About the Role 

The Qa/Cx Director will be responsible for developing and implementing a comprehensive commissioning strategy across the AMER region. This role involves managing all Commissioning (Cx) Managers, overseeing Cx agents, and ensuring the successful delivery of projects. This person will act as the technical subject matter expert (SME) for future designs and OFCI (Owner Furnished Contractor Installed) selections, leading technical reviews and championing the latest advances and techniques in the field.

Main Responsibilities 

 

Commissioning Strategy Development:

  • Set out and develop a comprehensive commissioning strategy for the AMER region.
  • Ensure alignment with organizational goals and industry best practices.

 

Management and Oversight:

  • Manage all Cx Managers in the region, ensuring timely and quality delivery of projects.
  • Oversee the selection and appointment of Cx agents, ensuring they meet project requirements.

Technical Expertise:

  • Serve as the technical SME for all future designs in the AMER region.
  • Provide expert guidance on OFCI selection and lead technical reviews with the Design Director.
  • Champion the latest technical advances and techniques, ensuring the organization stays at the forefront of industry developments.

 

Design and Implementation:

  • Lead the design and implementation of Building Management Systems (BMS) and Energy Performance Management Systems (EPMS).
  • Manage the QA/QC process of OFCI vendors throughout the lifecycle of projects.

Innovation and Development:

  • Develop QR code and asset tagging systems from preconstruction to commissioning, ensuring seamless integration and tracking.

Qualifications and experience 

  • Bachelor's degree in Engineering, Construction Management, or a related field.
  • Extensive experience in commissioning and technical management within the AMER region.
  • Proven track record of managing teams and delivering complex projects.
  • Strong technical knowledge of BMS, EPMS, and OFCI processes.
  • Excellent leadership, communication, and organizational skills.
  • Strategic thinking and problem-solving abilities.
  • Technical expertise in commissioning and design.
  • Ability to manage multiple projects and teams simultaneously.
  • Proficiency in QA/QC processes and vendor management.
  • Innovative mindset with a focus on continuous improvement.

At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.

Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.

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