ZipRecruiter

Log In

1

Cx Manager Jobs in Virginia (NOW HIRING)

Medallia

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ... modernization of their experience programs, with deep expertise in the Financial Services industry.

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the ... modernization of their experience programs, with deep expertise in the Financial Services industry.

Telus Digital

Manager, Delivery - CX AI

Charlottesville, VA · On-site

$100K - $160K/yr

Location & Flexibility Our Manager, Delivery - CX AI , is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an ...

Qualtrics

Senior Manager, Product Management - CX

Reston, VA · On-site

$131K - $173K/yr

Senior Manager, Product Management - Locations, CX Why We Have This Role The Senior Manager, PM will lead the Locations team within Customer Experience product management, responsible for the ...

Yondr Group

Client Delivery Project Manager

Aldie, VA · On-site

Manage post-CX closeout activities including: * Deficiency tracking * O&M documentation * Final Project Handover documentation (internal and to Client) Financial Administration Review and approve ...

Hensel Phelps

MEP Superintendent (FSM)

Dulles, VA · On-site

Oversee the management and document control of the Cx progress via the commissioning software platform * Coordinate and manage the Level 4/5 Cx testing on behalf of Hensel Phelps Construction Co.

next page

Showing results 1-20

All JobsCx JobsCx Manager JobsCx Manager Jobs in Virginia

Cx Manager information

See Virginia salary details

$22.8K

$60.8K

$101.6K

How much do cx manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for cx manager in Virginia is $60,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX Manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

Is CX a good job?

A Customer Experience (CX) Manager role involves overseeing customer interactions to improve satisfaction and loyalty, often requiring skills in communication, data analysis, and leadership. It is generally considered a rewarding career with opportunities for advancement in various industries, and certifications like CXPA can enhance prospects. The job typically involves strategic planning, team collaboration, and using tools such as CRM software.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What are some common challenges a CX Manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What does a CX manager do?

A CX (Customer Experience) manager oversees strategies to improve customer satisfaction and loyalty by analyzing customer feedback, managing service quality, and implementing process improvements. They often collaborate with marketing, sales, and support teams, and may use tools like CRM software to track customer interactions. Strong communication, data analysis skills, and a focus on customer-centric approaches are essential for this role.

How much does a customer experience manager earn?

The salary of a customer experience (CX) manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior CX managers or those in large organizations may earn higher compensation, often supplemented with bonuses and benefits. Skills in data analysis, customer journey mapping, and CRM tools are valuable for this role.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a Cx Manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Virginia? The most popular types of Cx jobs in Virginia are:
What are popular job titles related to Cx Manager jobs in Virginia? For Cx Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Virginia look for? The top searched job categories for Cx Manager jobs in Virginia are:
What cities in Virginia are hiring for Cx Manager jobs? Cities in Virginia with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, 3% Contract, and 1% Summer. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $60,825 per year, or $29.2 per hour.
Senior CX Advisor

Senior CX Advisor

Medallia

Mclean, VA • On-site

$138K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Overview
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
About This Role:
Medallia Experience Advisors partner with our clients and internal Medallia teams as strategic advisors on the most complex challenges in Customer Experience. Every advisor has personally built or led CX programs, and clients rely on that experience when the path forward requires expertise, not just execution. We are seeking a Senior Manager to advise clients on CX strategy, program governance, and the modernization of their experience programs, with deep expertise in the Financial Services industry. This includes guiding clients beyond survey-based listening toward omnichannel signal capture (contact center, digital, operational data) and AI-augmented insight. Internally, the advisor provides thought leadership, training, and mentorship to advance CX expertise across the organization. Externally, the advisor represents Medallia through articles, webinars, and conference participation.
Responsibilities
  • Advise client executives on CX strategy, organizational design, governance, and execution roadmaps that connect experience programs to business outcomes
  • Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries
  • Guide clients through program modernization: expanding from survey-based listening to omnichannel signal capture, redesigning reporting to drive action, and building closed-loop feedback blueprints
  • Provide expert guidance on program design (signal capture, reporting, text analytics), setting the strategic direction and quality bar while partnering with delivery teams on execution
  • Interface with key client stakeholders and executives and effectively influence them to shape their CX program and secure executive sponsorship
  • Support clients in a variety of formats including 1) ad hoc advisory on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops, and training 3) dedicated engagements providing significant ongoing support to a client
  • Partner with Account Executives and Solutions Engineers on selected sales and renewal cycles, bringing practitioner credibility and CX expertise to strategic opportunities
  • Deliver consultative recommendations to clients by drawing from their Medallia program data, prior experience leading CX programs, and industry acumen
  • Contribute to the development of standardized advisory offerings and methodologies for use across the team
  • Provide mentorship, guidance, and training to internal teams to develop CX expertise within Medallia
  • Support Medallia thought leadership by contributing to articles, webinars, roundtables, conferences, etc.

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.
Qualifications
Minimum Qualifications:
  • CCXP certification or the ability to become certified within 3-6 months of joining Medallia
  • 5+ years of CX experience with increasing responsibility in a delivery or practitioner role building and leading transformational CX programs
  • Expertise across several CX functions in areas such as Program Design (Survey, Reporting, Text Analytics, Closed Loop), Adoption and Engagement, Communication Strategy, Training, Actionable Insights, Governance, Driving action, Value Realization, Customer Journey Mapping, Executive Reporting, Change Management, etc.
  • Strong expertise in the Financial Services industry (banking, insurance, etc)

Preferred Qualifications:
  • Experience advising at the executive level, shaping CX strategy and securing sponsorship with senior stakeholders
  • Familiarity with omnichannel listening approaches (contact center, digital, operational data) and the application of AI to experience data
  • Ability to independently lead and facilitate client engagements based on your CX and vertical expertise
  • Experience facilitating and delivering workshops, presentations, etc. across a wide range of stakeholders
  • Comfort engaging in sales and renewal conversations alongside commercial teams
  • Ability to manage ambiguity and synthesize complex information into meaningful messages and recommendations
  • Ability to work creatively and analytically to solve problems
  • Strong familiarity with CX Technology platforms like Medallia and others
  • Willingness to travel, to be determined by client needs and individual's geographic location and abilities

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $125,600-$171,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Apply