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How much do remote cx jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote cx in Virginia is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $28.61 per hour, depending on experience, location, and employer.

What is a Remote Cx job?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.
More about Remote Cx jobs
What are the most commonly searched types of Cx jobs in Virginia? The most popular types of Cx jobs in Virginia are:
What are popular job titles related to Remote Cx jobs in Virginia? For Remote Cx jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Virginia look for? The top searched job categories for Remote Cx jobs in Virginia are:
What cities in Virginia are hiring for Remote Cx jobs? Cities in Virginia with the most Remote Cx job openings:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Virginia as of May 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,423 per year, or $23.8 per hour.

Senior Manager, Digital CX & AI

Telus Digital

Charlottesville, VA • On-site, Remote

$195K - $215K/yr

Full-time

Posted 4 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

87th of 203 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity within the US.
The Opportunity
As Senior Manager, Digital CX & AI, you will be a senior delivery and practice leader within TELUS Digital's Global CX organization, reporting directly to the CX & AI Director as part of the Digital CX leadership team. You will lead the technical transformation of enterprise-scale customer experience environments, partnering closely with clients to translate business priorities into long-standing, technology-enabled outcomes.
This role sits at the intersection of CX platforms, data ecosystems, and applied AI. You will shape solution strategy, oversee complex delivery programs, and guide teams through end-to-end execution, from architecture and integration through build, rollout, and value realization. In doing so, you will support a portfolio of large clients and be accountable for delivery quality, commercial outcomes, and long-term client partnerships. Success in this role requires the ability to balance strategic thinking with hands-on technical leadership while operating comfortably in complex, multi-stakeholder enterprise environments.
Your work will span digital CX implementations, platform modernization, systems integration, and custom software development, with a strong emphasis on leveraging Data and Generative AI to drive measurable improvements in operational KPIs. Beyond client delivery, you will contribute to the evolution of TELUS Digital's CX & AI practice by mentoring senior talent, refining delivery standards, shaping offerings, and helping scale repeatable solutions across regions and industries.
Responsibilities
  • Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions that enable meaningful digital and operational transformation.
  • Build, lead, and scale high-performing, cross-functional squads focused on identifying and delivering opportunities that improve core CX and operational KPIs, drive revenue growth, and reduce cost across client operations.
  • Own delivery excellence across engagements by maintaining strong, consistent communication with project and squad leaders, ensuring progress against milestones, high-quality execution, client satisfaction, and long-term account growth.
  • Provide senior technical leadership by guiding strategic decisions across architecture, integration, data, and AI, and by evaluating solution trade-offs in service of durable, high-impact client outcomes.
  • Apply deep client-services judgment to resolve complex challenges related to scope, design, architecture, delivery approach, and operating models in enterprise environments.
  • Deliver clear, tailored communication to engineering teams, product and marketing partners, operational leaders, and executive stakeholders.
  • Create, own, and communicate holistic delivery plans that align teams around shared goals, timelines, and success metrics, driving coordinated and convergent execution.
  • Oversee the formation, allocation, and scaling of project teams, proactively identifying resourcing needs and growth opportunities as engagements evolve.
  • Lead, mentor, and develop globally distributed teams and leaders across multiple disciplines, fostering strong collaboration, accountability, and technical excellence.
  • Promote sustainable delivery practices that balance team health with a strong focus on achieving client objectives and measurable business outcomes.
Qualifications
  • 10+ years of experience in Data & AI and/or software engineering, with a proven track record as a technical leader and people manager in a client-services or consulting environment, including agile delivery governance.
  • Experience leading large-scale AI and/or CX transformation initiatives spanning data, AI, and software, from discovery and solution design through delivery and value realization.
  • Proven success leading large, globally distributed, multi-disciplinary teams across engineering, data, AI, and CX functions.
  • Strong understanding of Generative AI and its enterprise applications, with the ability to assess fit, articulate trade-offs, and link initiatives to measurable ROI and business outcomes.
  • Demonstrated ability to lead complex programs with multi-layered scope, engaging confidently and empathetically with senior client stakeholders and executive sponsors.
  • Experienced technical problem-solving experience across CX ecosystems, including CCaaS, CRM, WFM, and integration platforms, with the ability to communicate issues clearly across teams.
  • Exceptional communication and facilitation skills, including leading executive workshops and structured alignment sessions around enterprise goals and delivery plans.
  • Fluency in spoken and written English.
Bonus Points
  • Demonstrated leadership in data and AI transformation initiatives that drove organizational change and increased enterprise maturity.
  • Experience leading CX systems integration programs involving platforms such as Genesys, Five9, NICE, Salesforce, Zendesk, or SAP, as well as enterprise knowledge and content platforms.
  • Has prior experience operating within CX environments, with strong working knowledge of contact center KPIs (e.g., AHT, FCR, CSAT, conversion, cost-to-serve)
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see ourPrivacy Policy.

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