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Cx Manager Jobs in Florida (NOW HIRING)

Wag Walking

CX Business Systems Administrator

Miami, FL · On-site

$90 - $130/hr

Administer and customize the Kustomer CRM and broader tool stack, delivering full technical integrations including widget implementation, API integration, workflow configuration, and reporting

MCI Careers

Contact Center Manager

Tampa, FL · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily ...

CX Employees

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Operations Assistant / Delivery Driver / Transportation

Gainesville, FL · On-site

$885/wk

Our continuously expanding footprint and product line will give you the chance to become a member of our future management team. Working closely with expert mentors in the field, this is a unique ...

Hut 8

Project Manager

Miami, FL

Cx prerequisites, vendor technician scheduling, punch velocity, and turnover documentation completeness with the CXQC Field Manager. ABOUT YOU - What we're looking for: - 6+ years of project ...

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Cx Manager information

See Florida salary details

$17.2K

$45.8K

$76.6K

How much do cx manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for cx manager in Florida is $45,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $51,600.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Florida?

The most popular types of Cx jobs in Florida are:

What are popular job titles related to Cx Manager jobs in Florida?

For Cx Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Florida look for?

The top searched job categories for Cx Manager jobs in Florida are:

What cities in Florida are hiring for Cx Manager jobs?

Cities in Florida with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Florida as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,847 per year, or $22 per hour.

Business Development Executive - Telco BSS Solutions

MBR Partners

Miami, FL

Full-time

Re-posted 17 days ago

Job description

Our client is a leading global provider of Telecommunications software and managed services across VAS, Mobile Money / Fintech, BSS, Loyalty, CX, and Martech solutions - many of which are now infused with AI technologies.
 
The client is around 3000 people strong and is owned by a large Global Systems Integrator that has an excellent pedigree in the Telecoms space.
 
They are aggressively expanding their portfolio concerning Martech and BSS, having made strategic acquisitions, and are looking to take their BSS and Martech solutions to market in North America.
 
We are therefore looking for someone with a solid track record of selling complex Telecoms BSS, CX, or Martech solutions to Service Providers in North America. Ideally, the person would have moved into a sales role from a presales background (this is not mandatory).  
 
We are also happy to consider candidates working as Client Partners in the Telecoms space for the likes of Capgemini, Infosys, Accenture, Atos, IBM, Cognizant, TSC etc).
 
Please ignore the salary listed - it is flexible depending on the candidate