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$21.8K

$58.2K

$97.3K

How much do cx manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for cx manager in Boca Raton, FL is $58,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What job categories do people searching Cx Manager jobs in Boca Raton, FL look for?

The top searched job categories for Cx Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Cx Manager jobs?

Cities near Boca Raton, FL with the most Cx Manager job openings:

Cx Manager jobs near you

Customer Experience (CX) Manager, Bet-David Consulting

Valuetainment

Fort Lauderdale, FL • On-site

Full-time

Retirement

Re-posted 21 days ago

Job description

Bet-David Consulting (BDC) serves over 10,000+ entrepreneurs across 60+ countries through business consulting, media, and technology. Our clients do not just purchase services — they invest in growth, transformation, and belief.
Reporting to the General Manager of BDC, the Customer Experience (CX) Manager will architect and operationalize a world-class “surprise and delight” function that turns customers into raving fans.  This is not a support role.  This is a brand-defining role.
You will monitor feedback in real time, respond authentically to criticism, celebrate wins publicly, proactively reach out to customers, and design unexpected experiences that deepen loyalty and advocacy. The successful candidate will have the opportunity to work across our integrated lines of business including BDC (with over 10,000 clients globally), Valuetainment Media (hosting renowned celebrities and achieving 1.6 B views per quarter), and Minnect (with over 160k users).
Job Responsibilities
Voice of the Customer (VoC)
  • Design and manage a centralized customer feedback loop across BDC, Valuetainment, and Minnect
  • Monitor NPS, reviews, testimonials, surveys, social media, event feedback, and direct client communications
  • Identify themes and translate feedback into executive insights and action plans
  • Build dashboards and reporting cadences for leadership

Surprise & Delight Strategy
  • Create and execute proactive moments for clients (e.g. unexpected gifts, personalized messages, milestone celebrations, handwritten notes, surprise upgrades, etc.)
  • Develop scalable playbooks for high-impact, low-cost loyalty moments
  • Partner with the Events, Marketing, and Product teams to embed experiential excellence across the customer journey

Authentic Response & Reputation Management
  • Personally respond to customer praise and criticism with empathy and brand voice alignment
  • Turn detractors into advocates through thoughtful resolution
  • Protect and elevate brand reputation across platforms
Proactive Outreach & Relationship Building
  • Conduct surprise check-ins with clients and prospects
  • Identify at-risk accounts before churn occurs
  • Create structured touchpoint rhythms for high-value clients
  • Gather qualitative insights directly from customers

Build the Function
  • Establish CX SOPs, systems, and tools
  • Define KPIs (e.g. NPS, CSAT, retention, referral rate, lifetime value)
  • Hire and build a high-performance CX team as scale demands
  • Partner cross-functionally with Sales, Marketing, Product, and Operations

What Success Looks Like (Year 1)
The Customer Experience (CX) Manager will be evaluated on outcomes, not activity, including:
  • Measurable increase in NPS and client retention
  • Decrease in response time to customer feedback
  • Documented “surprise & delight” stories shared across the organization
  • Clear VoC reporting embedded into executive decision-making
  • A scalable CX playbook ready for team expansion

Required Experience & Capabilities
Required
  • 5+ years in Customer Experience, Customer Success, Hospitality, Brand Experience, or similar roles
  • Demonstrated ability to design customer journeys and improve retention
  • Exceptional written and verbal communication skills
  • High emotional intelligence and conflict-resolution ability
  • Highly proactive.  You don’t wait for complaints
  • Systems-oriented thinker who can operationalize creativity
  • Entrepreneurial mindset aligned with a high-growth environment
Preferred
  • Experience in consulting, media, SaaS, or high-end hospitality
  • Built of scaled a CX team
  • Familiarity with NPS frameworks and CRM systems

Leadership & Cultural Fit
  • Thinks and acts like an owner
  • Bias for action and speed
  • Comfortable with transparency, debate, and direct feedback
  • Obsessed with results and continuous improvement
  • High standards for themselves and their team
Compensation & Growth
  • Competitive base salary
  • Performance-based incentives tied to retention, NPS, and referral growth
  • Equity program
  • Comprehensive Benefits Package including 401(k) with company match

Bet-David Consulting is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
 

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