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Cx Manager Jobs in Boca Raton, FL (NOW HIRING)

Ironwear

Account Coordinator

West Palm Beach, FL

$19.25 - $25.25/hr

Communicate with account managers to address any customer concerns. * Process all paperwork for ... CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and ...

Ironwear

Customer Experience Coordinator

West Palm Beach, FL · On-site

$17.50 - $22.75/hr

Communicate with account managers to address any customer concerns. * Process all paperwork for ... CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and ...

Motorola

UX Designer and AI Strategist

Plantation, FL · On-site

Collaborate with product managers, engineers, and other stakeholders to translate AI capabilities ... Understanding AI-driven opportunities to inform proactive CX strategies. * 6+ years proven ...

Phillip Jeffries

Studio Sales Lead

West Palm Beach, FL · On-site

$50K - $70K/yr

Partner crossfunctionally with CX, Marketing, Design, and Sales teams to support client needs * Maintain accurate CRM activity, followups, and reporting to support performance and transparency This ...

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Cx Manager information

See Boca Raton, FL salary details

$21.8K

$58.2K

$97.3K

How much do cx manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for cx manager in Boca Raton, FL is $58,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What job categories do people searching Cx Manager jobs in Boca Raton, FL look for?

The top searched job categories for Cx Manager jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Cx Manager jobs?

Cities near Boca Raton, FL with the most Cx Manager job openings:

Cx Manager jobs near you

Sales Development Representative - Americas

Imagicle

Fort Lauderdale, FL

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Imagicle delivers AI-powered UC and CX apps, Omnichannel Contact Center & Receptionist with Virtual Agents, Compliance & Quality Recording, and Advanced Analytics, delivering faster, smarter, and easier communication and collaboration across cloud, hybrid, and on-prem environments for Cisco/Webex and Microsoft Teams. 
 
Born in Italy and now proudly global, we've grown to serve customers in 150+ countries, with offices in Miami, Riyadh, Dubai, and Paris. Since opening our U.S. headquarters in Fort Lauderdale (Miami area) in 2017, we've built strong partnerships across North, Central and South America, but we're just getting started!
 
That’s why we are looking for a passionate Sales Development Representative for the Americas region, focusing on the conversion of marketing-generated demand into qualified sales pipeline. Our Growth & Biz Operations team is a critical part of our future success, and we are looking for absolutely and only the best people out there. 
 
Previous experience is of course appreciated, but not at all a requirement if you bring the right energy and attitude to the table. Are you up for the challenge? Imagicle is the right place for you!
 
What you will do in Imagicle
  • Manage and qualify inbound leads generated through marketing campaigns, demo requests, content downloads, webinars, and events
  • Conduct discovery calls to understand customer needsidentify the right Imagicle use case, and assess fit against our Ideal Customer Profile (ICP)
  • Generate new opportunities through targeted outbound prospecting using email, phone, LinkedIn, and account research
  • Collaborate closely with Sales and Marketing to maximize pipeline generation and optimize lead qualification strategies
  • Build and nurture a healthy pipeline by engaging high-potential prospects and converting marketing-generated demand into Sales Accepted Opportunities
  • Track, analyze, and report on key performance metrics to measure effectiveness and identify opportunities for continuous improvement
  • Continuously test and improve outreach sequences, messaging, and targeting based on performance data and customer feedback
  • Meet quarterly targets for for Sales Accepted Opportunities (SAOs) and pipeline generation
 
Required skills
  • Bachelor's degree or equivalent experience
  • Strong listening, presentation, and relationship-building skills
  • Excellent written and verbal communication skills in English (Spanish is a plus)
  • Ability to confidently conduct qualification and discovery conversations (by phone or in person)
  • Analytical mindset with a passion for testing, learning, and optimizing outreach strategies
  • Proactive approach and a collaborative spirit, especially when working with the Marketing and Sales teams to find strategies and solutions
  • Ability to multi-task, prioritize, and manage time effectively
 
We will consider a plus if you have/are
  • Curious about the Unified Communications, Contact Center, AI voice/CX (Microsoft Teams, Cisco, Webex)
  • Good knowledge of written and spoken Spanish
  • Experience working with CRM platforms such as Salesforce or HubSpot (preferred)
 
What we offer
  • Incentive plan 
  • Full benefits (Health, Vision, Dental) effective from day one covered at 100% 
  • 10 vacation days, 10 National Holidays days, 5 personal/sick days
  • Flexible PTO plan
 
What you will find
  • An informal environment, where you live in harmony and where we count on you to make it better, because "It's always a matter of happy people”
  • Working with outstanding colleagues from all over the world, competent and always ready to lend a hand
  • Innovative working Cloud tools, to collaborate everywhere.
  • A constant drive to improve how we work
  • Opportunities that come with a high-growth organization
  • Long-term commitment
 
You are required to operate during the United States working week. You will be part of Imagicle Inc. anywhere in the USA.
 
Imagicle takes care of people regardless of national origin, race, sex, religion, etc. We love diversity and inclusion and every applicant will receive the same consideration for the position.
Employment Type: FULL_TIME

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