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Cx Manager Jobs in Alabama (NOW HIRING)

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Provide remote technical ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Provide remote technical ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. • Provide remote technical ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Provide remote technical ...

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Provide remote technical ...

Sprinklr

Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done ... Experience in managing technology budgets, vendor relationships, and resource allocation.

CHUBB

$113K/yr

The Experience Designer role is an independent contributor at Chubb who will lead the full spectrum of product design activities. The role is responsible for designing experiences that solve customer ...

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Showing results 21-40

All JobsCx JobsCx Manager JobsCx Manager Jobs in Alabama

Cx Manager information

See Alabama salary details

$20.8K

$55.6K

$92.9K

How much do cx manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for cx manager in Alabama is $55,608.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $62,500.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What are the most commonly searched types of Cx jobs in Alabama?

The most popular types of Cx jobs in Alabama are:

What are popular job titles related to Cx Manager jobs in Alabama?

For Cx Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Alabama look for?

The top searched job categories for Cx Manager jobs in Alabama are:

What cities in Alabama are hiring for Cx Manager jobs?

Cities in Alabama with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Alabama as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,608 per year, or $26.7 per hour.

Customer Service & Quotations Manager

Arcosa LWB, LLC

Anniston, AL • On-site

Full-time

Re-posted 18 days ago

Job description

What You'll Do:
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.


What You'll Need:
• Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3–5+ years of experience in customer service, with at least 1–2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.

How You’ll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.

Apply