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Cx Manager Jobs in Mobile, AL (NOW HIRING)

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ... to manage all details to perfection and deliver desired results. Provide remote technical support ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Provide remote technical ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. Provide remote technical ...

PNC Bank

Branch Manager - McGregor Square

Mobile, AL · On-site

Preferred Skills Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented Competencies Branch ...

Stellantis

Design Quality Lead BCIM

Mobile, AL · On-site

Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ... Risk Management Plan * Lessons Learned (Check Retex) review Project Review & Leadership ...

Stellantis

Design Quality Lead BCIM

Mobile, AL

Begin involvement 4 weeks before PM or upon A3Q release from CX . * Lead quality convergence toward ... Risk Management Plan * Lessons Learned (Check Retex) review Project Review & Leadership ...

PNC Bank

Personal Banker

Robertsdale, AL · On-site

$15.25 - $18.75/hr

... CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities ...

PNC Bank

Regional Banker/Teller - Daphne

Daphne, AL · On-site

$13.50 - $17.50/hr

... CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities ...

PNC Bank

Lead Teller - Tillmans Corner

Mobile, AL · On-site

$17 - $21.25/hr

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

PNC

Personal Banker

Fairhope, AL · On-site

$17.25 - $21/hr

... CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities ...

PNC Financial Services Group, Inc.

Personal Banker

Foley, AL · On-site

$16.50 - $20/hr

... CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities ...

PNC

Regional Banker/Teller - Daphne

Daphne, AL · On-site

$15.75 - $19.50/hr

... CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities ...

PNC

Lead Teller - Tillmans Corner

Mobile, AL · On-site

$17 - $21.25/hr

We encourage candidates to connect with their recruiter and hiring manager to understand workplace ... Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer ...

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All JobsCx JobsCx Manager JobsCx Manager Jobs in Mobile, AL

Cx Manager information

See Mobile, AL salary details

$22.8K

$60.9K

$101.7K

How much do cx manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for cx manager in Mobile, AL is $60,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

How do you become a CX manager?

To become a CX manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or customer experience roles. Developing skills in data analysis, communication, and familiarity with customer experience tools like CRM software is also important, and some professionals pursue certifications such as the CCXP to enhance their qualifications.

What job categories do people searching Cx Manager jobs in Mobile, AL look for?

The top searched job categories for Cx Manager jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Cx Manager jobs?

Cities near Mobile, AL with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Mobile, AL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $61,087 per year, or $29.4 per hour.

CX Specialist I, VoIP

C Spire

Mobile, AL • On-site

Full-time

Medical, Retirement

Re-posted 9 days ago

C Spire rating

7.8

Company rating: 7.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

36th of 101 rated telecommunications companies

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments

Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

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