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Cvs Caremark Customer Care Representative Jobs (NOW HIRING)

Managed Staffing

NC · On-site

$16.50 - $22.25/hr

Our Caremark Member Operations division of CVS Health's Pharmacy Benefit Manager business is onboarding Customer Care Representatives (CCRs) in your area! Are you interested and live in North ...

CVS Health

Proposals Senior Analyst

$46K - $112K/yr

At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose ... The team delivers high-quality, strategic proposals that clearly position CVS Caremark as a leader ...

Oliver, Inc.

Customer Care Representative

Caledonia, MI

$15.25 - $21/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

Oliver, Inc.

Customer Care Representative

Trevose, PA

$15 - $20.50/hr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order ...

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How much do cvs caremark customer care representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for cvs caremark customer care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CVS Caremark Customer Care Representative?

A CVS Caremark Customer Care Representative assists customers with their prescription and pharmacy benefit inquiries. They handle phone calls, provide information about medications, resolve issues with orders, and ensure a positive customer experience. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset. Representatives may also educate members on CVS Caremark services and help navigate insurance coverage.

What are the key skills and qualifications needed to thrive as a CVS Caremark Customer Care Representative?

To thrive as a CVS Caremark Customer Care Representative, you should have strong communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and pharmacy benefit management tools is commonly required. Exceptional patience, empathy, and the ability to remain calm under pressure help representatives deliver excellent customer service. These skills are essential for effectively resolving member inquiries, navigating benefits questions, and maintaining CVS Caremark’s reputation for quality support.

What are some typical challenges faced by CVS Caremark Customer Care Representatives, and how are they supported?

Customer Care Representatives at CVS Caremark often handle calls involving complex pharmacy benefits questions, billing inquiries, and prescription issues, which can be challenging due to the sensitive nature of healthcare topics. The role involves managing high call volumes and addressing concerns from diverse customers, requiring excellent time management and composure. To help representatives succeed, CVS Caremark provides thorough training, supportive team leads, and ongoing resources to assist with difficult cases. Team collaboration and a robust internal knowledge base empower representatives to resolve customer concerns efficiently and maintain a positive experience.

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Cvs Caremark Customer Care Representative jobs near you
Infographic showing various Cvs Caremark Customer Care Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

National Account Director, CVS Caremark (REMOTE)

Westlake Village, CA • On-site, Remote

MannKind Corporation
Pharmaceutical and Medicine Manufacturing • 201 - 500 employees
Learn more about MannKind Corporationexternal

$184K - $276K/yr

Full-time

Posted 23 days ago

Job description

MannKind Corporation (Nasdaq: MNKD) is a biopharmaceutical company dedicated to transforming chronic disease care through innovative, patient-centric solutions. Focused on cardiometabolic and orphan lung diseases, we develop and commercialize treatments that address serious unmet medical needs, including diabetes, pulmonary hypertension, and fluid overload in heart failure and chronic kidney disease. With deep expertise in drug-device combinations, MannKind aims to deliver therapies designed to fit seamlessly into daily life.
At MannKind, our employees are our greatest asset. We foster a close-knit, collaborative culture where every team member plays a vital role in our mission. We are proud to champion a rich blend of backgrounds, perspectives, and working styles as we work together to improve health outcomes and change lives.
Position Summary:
The National Account Director (NAD) will play a critical role in ensuring that MannKind is well positioned for new product launches, establishing broad patient access while balancing corporate sales objectives and Company values. This role is responsible for strategic national and regional payer account management including Medicare Part D plans, Commercial Plans, State/Managed Medicaid and PBMs in alignment with Corporate Goals. The NAD will be expected to work cross-functionally with various internal business partners including Sales, Medical Affairs, Marketing, Compliance, Contracting and Legal.
This role will report to the Vice President, Market Access.
Principal responsibilities will include:
  • This role will develop and maintain strong relationships with key stakeholders including C-Suite staff, Medical Director, Pharmacy Director, Case Management, Clinical/Financial teams and P&T Members to identify payer's respective needs and priorities as well as product opportunities.
  • Cultivate relationships with key institutional stakeholders to influence and integrate care protocols and clinical pathways to address current gaps in care and improve patient outcomes.
  • Develop and execute strategic and tactical account planning to ensure sales/launch initiatives are met. This includes determining product coverage (interim & final), uncovering needs, influencing stakeholders and identifying/mapping out business goals.
  • Execute the Corporate Strategy and leverage the Payer Value Proposition to obtain optimal access/formulary position in target accounts.
  • Identify and address issues proactively to ensure stakeholder alignment and MannKind products are well positioned for formulary and P&T reviews.
  • Achieve optimal market access and achieve access goals by channel and positive formulary coverage in key accounts.
  • Drive business planning with key stakeholders and ensure disciplined organizational communication to maximize collaboration and execution.
  • High collaboration and alignment with Field Based Teams to maximize pull through efforts.
  • Track and provide marketplace intelligence to corporate management on customer business trends, competitive updates, industry issues and new market opportunities. Serve as a Market Access expert with our internal MannKind Business Partners.
  • Exemplify MannKind values while attending professional association meetings and conventions, i.e. ASEMBIA, PCMA, NAMCP or others.
  • Maintain a company enterprise perspective in all decisions.
  • Ensure compliance with all applicable laws, regulations and guidelines.

Required Expertise Competencies:
  • Minimum of 6 years of successful National Account Management experience
  • Demonstrated recent success working with CVS Caremark as National Account Manager including current positive working relationships with key decision makers.
  • Bachelor's degree in Health Sciences, Business, Marketing or related field
  • Mastery of the Medicare Part D channel with recent experience gaining new, branded product acceptance with National Medicare Part D sponsors including CVS Caremark.
  • Mastery of the Commercial/Government channels with recent experience gaining new, branded product acceptance with National Commercial PBMs/Payers including CVS Caremark/Zinc.
  • Ability to leverage HEOR/pharmacoeconomic data to build out the value story to expedite formulary acceptance across the payer landscape
  • History of interfacing with C-Suite and other high-level Payer and Health system executives

Required Power Competencies:
  • Teamwork & Leadership: Company role model; builds strong team identity and facilitates internal and external collaborations; actively anticipates and removes obstacles to improve performance and growth.
  • Execution: Consistently makes crisp decisions with big impact in ambiguous circumstances; organizationally directs and drives results with ultimate accountability for those results.
  • Solution Maker: Applies business insights and global perspective in establishing a clear and compelling vision and to advance Company goals; identifies and enables strategic solutions to internal and external challenges; organizationally accountable for solutions; clearly articulates position and motivates others.
  • Continuous Improvement: Commitment to improving organizational effectiveness by maximizing and leveraging personal strengths and helping to develop and motivate others.
  • Awareness: Develops and leverages strengths across organization and plans for limitations; Understands capabilities of the organization and deploys resources in line with capabilities.

Expectations:
  • Ability to travel up to 50% percent of time

#LI-Remote
Pay Range: $184,000 - $276,000 per year

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