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Customer Support Operations Analyst Jobs (NOW HIRING)

Nordic

The Operations Analyst supports the Delivery Operations team in optimizing and overseeing the ... customer satisfaction, or delivery performance. * Foster collaboration and knowledge sharing across ...

Singletonet

Business Operations Analyst

Houston, TX · On-site

Singletonet Position Overview Singletonet is seeking a Business Operations Analyst to support operational efficiency, business strategy, and data-driven decision making across the organization. The ...

kgs

Operations Analyst (Jr)

Nashville, TN · On-site

The Junior Operations Analyst will support the Call Center Operations Manager and program ... Experience supporting the preparation of reports or briefing materials for management or customer ...

Sbhonline

Operations Analyst

Manhattan, NY · On-site

Operations Analyst Location: Brooklyn, NY Employment Type: Full-Time Schedule: Monday through ... Support customer service and internal coordination efforts * Evaluate key metrics and recommend ...

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

... Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients 5) Prior dispatch skills (911 operations centers, utilities ...

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As of Sep 10, 2026, the average hourly pay for customer support operations analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

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Operations Analyst - Customer Service

Kenosha, WI

ULINE
Paper Product Wholesalers • 5 - 10K employees
Learn more about ULINEexternal

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 114 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,262 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 84%

    84% say they get enough training

    say they get enough training

Featured by Uline, based on 114 Breakroom Quiz responses from their frontline employees

Job description

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you'll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Analyze contact center performance data and deliver insights that inform business strategy.

  • Drive improvements that enhance customer service operations, efficiency and processes.

  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.

  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.

  • 2+ years of experience in data analysis or business intelligence.

  • Advanced Microsoft Excel, SQL and Power BI experience.

  • Excellent communication, analytical and organizational skills.

  • Robotic Process automation (RPA) a plus.

  • Uline does not participate in the H1-B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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