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Customer Support Operations Analyst Jobs in Texas

Pratt Industries

Customer Support Analyst

Dallas, TX · On-site

Customer Support Analyst The Customer Support Analyst is responsible for the duties listed below ... Keep DC Operations Manager and Production Manager informed regarding problems or situations that ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

Pratt Industries

Customer Support Analyst

Dallas, TX · On-site

Customer Support Analyst The Customer Support Analyst is responsible for the duties listed below ... Keep DC Operations Manager and Production Manager informed regarding problems or situations that ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... Key accounts, EDI, new hire training, front desk coverage or any other operational support function ...

BasePower

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

Singletonet

Business Operations Analyst

Houston, TX · On-site

Singletonet Position Overview Singletonet is seeking a Business Operations Analyst to support operational efficiency, business strategy, and data-driven decision making across the organization. The ...

Tao Motor Inc

Operations Analyst

Plano, TX · On-site

$55K/yr

Operations Analyst - Focused on NetSuite Workflows and Warehouse Operations Position Overview We ... This role ensures data accuracy, supports seamless warehouse execution, and contributes to ongoing ...

Tao Motor

Operations Analyst

Plano, TX · On-site

Operations Analyst - Focused on NetSuite Workflows and Warehouse Operations Position Overview We ... This role ensures data accuracy, supports seamless warehouse execution, and contributes to ongoing ...

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Customer Support & Operations Specialist Radiant

Georgetown, TX • On-site

Radiation Detection Company
Medical Equipment and Supplies Manufacturing • 11 - 50 employees
Learn more about Radiation Detection Companyexternal

Full-time

Posted 26 days ago

Key responsibilities

  • Prepare and ship Radiant hardware kits, including assembling, labeling, charging, pairing, testing, and logging devices.

  • Support hospital accounts through onboarding, issue resolution, and account management, including setting up accounts and managing customer requests.

  • Act as first-line support via email and phone, triaging issues, and escalating when necessary.

Job description

Georgetown, TX | Full-Time | Hybrid: Remote & In-Office | 2X Best Places to Work, Central Texas

RDC provides trusted dosimetry services across healthcare, nuclear, industrial, and research settings, from badge exchanges in hospitals to exposure tracking in nuclear facilities, dental and veterinary practices, university labs, and industrial crews.

Radiant is our newest product: a real-time digital dosimetry system for hospitals that gives clinical staff live radiation exposure data to protect themselves and their patients during procedures. We're expanding the Radiant team to help us get this right as we scale.

Location & hours: Georgetown, TX. Expect to be in the office for hardware operations work; customer onboarding and support work is flexible/remote the rest of the week. Our customer support hours are 8:00 AM6:00 PM Central Time. Your specific work schedule will fall within these operating hours and may vary based on business needs and customer volume.. No travel outside of normal commute required.

About the role

You'll work directly with our Founding Customer Success Lead, joining at an exciting stage as Radiant scales. The role splits across two areas:

  • Operations (6070%) Preparing and shipping Radiant hardware kits. This work is foundational to the role early on: the kit a customer receives is their first impression of Radiant, and the quality of that experience starts here.
  • Customer Support (3040%) Supporting hospital accounts through onboarding, first-line issue resolution, and ongoing account health.

What you'll do

Customer Support

  • Act as first-line support (mostly email, some phone), triaging and resolving or escalating issues against our service standards.
  • Run onboarding for new hospital accounts: pre-install readiness checks (including IT/network setup), install coordination with field and OEM partners, and post-install review calls.
  • Set up accounts in HubSpot and NetSuite, and manage handoffs between sales, install, and support.
  • Own replacements, returns, and customer requests end to end.
  • Track recurring issues and feed them back to product and engineering.

Operations (on site)

  • Assemble Radiant kits: flight case and foam prep, serial number and device labeling.
  • Charge, pair, and test dosimeters against our outgoing quality inspection procedure.
  • Log devices per kit and keep records clean and audit-ready.
  • Prepare outbound shipments.

What we're looking for

  • 24 years in customer support, or customer onboarding ideally healthcare, medical device, or another regulated/connected-device setting.
  • Comfortable troubleshooting connected devices and their software at a first-line level.
  • Hands-on with a CRM or support platform (we run HubSpot Service Hub and TalkDesk).
  • Strong operational follow-through you close loops, and nothing slips.
  • Works independently and coordinates well with engineering, ops, and leadership on a small team.
  • Based in or able to commute to Georgetown, TX.
  • Comfortable with hands-on, repetitive physical work: this role involves standing for extended periods, repetitive assembly motions, and lifting/carrying shipping boxes and equipment cases [25 lbs], several days a week.

Nice to have

  • Experience supporting hospital IT or clinical operations.
  • Background in hardware-enabled or connected-device products.

How you'll work

  • Comfortable as a generalist, moving across onboarding, support, and operations in a single day.
  • Calm and clear in time-sensitive clinical situations.
  • Reliable, detail-oriented, with a strong sense of ownership the kit a customer opens is their first impression of us.
  • Effective when priorities shift in an early-stage business unit.