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Customer Ops Support Specialist Jobs (NOW HIRING)

Citigroup Inc

Ops Support Specialist

Sioux Falls, SD · On-site

Ops Support Specialist Working at Citi is far more than just a job. A career with us means joining ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Citigroup Inc

Ops Support Specialist

O Fallon, MO · On-site

Ops Support Specialist Working at Citi is far more than just a job. A career with us means joining ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Citigroup Inc

Ops Support Specialist

Jacksonville, FL · On-site

Ops Support Specialist Working at Citi is far more than just a job. A career with us means joining ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Pepco

Sr Trans Ops Support Specialist

Lombard, IL · On-site

We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ... Primary Purpose The Sr Ops Support Specialist is a content expert and/or training process expert ...

Delmarva Power & Light Co.

We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ... Primary Purpose The Sr Ops Support Specialist is a content expert and/or training process expert ...

Pepco

Sr Trans Ops Support Specialist

Baltimore, MD · On-site

We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ... Primary Purpose The Sr Ops Support Specialist is a content expert and/or training process expert ...

Exelon

Sr Trans Ops Support Specialist

Baltimore, MD · On-site

We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ... Primary Purpose The Sr Ops Support Specialist is a content expert and/or training process expert ...

Citi

Ops Support Specialist

O Fallon, MO · On-site

$43K - $57K/yr

Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Citi

Ops Support Specialist

San Antonio, TX · On-site

$43K - $57K/yr

Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Citigroup Inc

Ops Support Specialist

San Antonio, TX · On-site

$43K - $57K/yr

Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Citi

Ops Support Specialist

Sioux Falls, SD · On-site

$43K - $57K/yr

Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Citigroup, Inc.

Ops Support Specialist

San Antonio, TX · On-site

$43K - $57K/yr

Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

Citi

Ops Support Specialist

Jacksonville, FL · On-site

$43K - $57K/yr

Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff ... Resolve customer inquiries and supervise escalated issues, providing efficient and effective ...

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Customer Ops Support Specialist information

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How much do customer ops support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer ops support specialist in the United States is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $25.72 per hour, depending on experience, location, and employer.

What cities are hiring for Customer Ops Support Specialist jobs?

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What states have the most Customer Ops Support Specialist jobs?

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Infographic showing various Customer Ops Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,723 per year, or $23.4 per hour.

Ops Support Specialist

Sioux Falls, SD • On-site

Citigroup Inc
Banking and Credit Intermediation • 5 - 10K employees
Learn more about Citigroup Incexternal

Other

Posted 6 days ago

Citibank rating

8.4

Company rating: 8.4 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

Job description

Ops Support Specialist

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work unsupervised and apply problem solve capabilities
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills
  • Consistently demonstrates clear and concise written and verbal communication skills
Education
  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What Citibank employees say

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About Citigroup Inc

Sourced by ZipRecruiter

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot. Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life. These expectations are at the heart of our Leadership Principles – we take ownership, we deliver with pride and we succeed together.

Industry

Banking and credit intermediation

Company size

5,001 - 10,000 Employees

Headquarters location

New York City, NY, US

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