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Customer Operations Support Representative Jobs

Rain For Rent

Operations Support Rep

Midland, TX · On-site

Our experienced teams, supported by skilled engineers, are continually redefining what customers ... As an Operations Support Representative, you will act as a liaison between the operational and ...

University of Rochester

Operations Support Rep II

House, NM · On-site

$19.04 - $26.63/hr

As Scheduled Department: 100108 Support Operations-Fac & Svcs Work Shift: UR - Night (United States ... Responds to after-hours parking customer phone inquiries, after-hours SMH Environmental Services ...

Qualia

Customer Support Representative - Resware

Austin, TX · On-site

$16.75 - $21.50/hr

Customer Support Representative - Resware Remote At Qualia, we've built the leading B2B real estate ... customer operations * Assist with testing and troubleshooting issues and translate between ...

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Customer Operations Support Representative information

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How much do customer operations support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer operations support representative in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Customer Operations Support Representative vs Customer Service Associate?

AspectCustomer Operations Support RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, support desks, online chat platformsRetail stores, call centers, online support
Employer & IndustryTelecom, banking, tech companiesRetail, hospitality, telecom
Search & Comparison IntentUnderstanding support roles in operationsCustomer interaction roles in service

The Customer Operations Support Representative typically handles technical support, process troubleshooting, and backend support within organizations, often requiring specific certifications. In contrast, the Customer Service Associate focuses on direct customer interactions, resolving inquiries, and providing service in retail or call center environments. Both roles involve customer interaction but differ in scope and technical requirements.

Is remote Customer Operations Support Representative a stressful job?

A remote Customer Operations Support Representative role can involve handling customer inquiries, troubleshooting issues, and managing multiple cases simultaneously, which may contribute to stress levels. The job's stress depends on factors such as workload, company support, and individual skills in communication and problem-solving.

What is a customer operations support representative?

A customer operations support representative is responsible for assisting customers with inquiries, resolving issues, and ensuring smooth service delivery. They often use communication skills, customer management software, and problem-solving techniques to support business operations and improve customer satisfaction.

What is the job description of a customer operations support representative?

A customer operations support representative assists customers with inquiries, resolves issues, and provides product or service information. They often use customer relationship management (CRM) tools, communicate via phone or email, and require strong communication and problem-solving skills. The role typically involves maintaining customer satisfaction and supporting operational processes within a company.

What cities are hiring for Customer Operations Support Representative jobs?

Cities with the most Customer Operations Support Representative job openings:

What states have the most Customer Operations Support Representative jobs?

States with the most job openings for Customer Operations Support Representative jobs include:

What are popular job titles related to Customer Operations Support Representative jobs?

For Customer Operations Support Representative jobs, the most frequently searched job titles are:

Operations Support Representative

Green Bay, WI • On-site

Schneider
See more jobs at Schneiderexternal

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Schneider National rating

7.7

Company rating: 7.7 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

Job description

Operations Support Representative
Work model:On-Site
Location:Green Bay, WI, USA
Shift:Second shift
Job level:Individual Contributor
Schedule:Part-time; Wednesday, 3:30 p.m. - 8:30 p.m., Friday, 3:30 p.m. - 7:30 p.m. and Saturday and Sunday, 7:00 a.m. - 3:00 p.m.
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Job overview:

Schneider is seeking an Operations Support Representative in Green Bay to provide excellent customer service to both Schneider drivers and customers during non-traditional business hours. The Operations Support Representative will answer calls, track orders and solve driver- and customer-related problems that arise.

Responsibilities:

  • Act as a subject matter expert for drivers and customers.
  • Solve problems to prevent customer delays.
  • Provide updates to first shift associates on issues that occurred during non-business hours.
  • Maintain strong working relationships with customers, drivers and team members.
  • Use a wide range of technology to accurately and efficiently complete work.

Skills and qualifications:

  • High school diploma or GED.
  • Strong problem-solving skills.
  • Effective written and verbal communication skills.
  • Able to work non-traditional business hours.

Pay and benefits:

  • Medical, dental and vision insurance.
  • Company paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday 5am Monday).
  • See full list of operations benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job ID: 262675

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