Customer Support Operations Analyst Jobs in Alabama

Opportunity

PeopleTec is currently seeking an Operations Analyst to support our Huntsvile, AL location.

The Army Launched Effects (LE) Product Office develops and fields cutting-edge Launched Effects systems to enhance lethality, survivability, and situational awareness for Soldiers. We are a dynamic team dedicated to rapid innovation and delivering transformative capabilities to the warfighter. We are seeking a highly skilled Operations Analyst to join our team and serve as the critical nexus between the LE Product Office, Combatant Commands (COCOMs), and Army Senior Leaders. In this role, you will leverage your operational expertise to ensure our development efforts are perfectly aligned with strategic theater requirements and senior leadership intent.

The Operations Analyst will be a key strategic advisor within the LE Product Office, providing operational context and programmatic leadership in Defense Acquisition and capability fielding. This position is responsible for analyzing theater-specific capability gaps, synchronizing LE and One Way Attack (OWA) development with COCOM operational plans, and developing strategic messaging for Army headquarters. The role requires a profound understanding of Army operations, Joint Staff processes, and strategic-level communication. You will collaborate closely with Combatant Command staffs, Army Service Component Commands (ASCCs), engineering teams, and program managers to ensure the successful integration of LE systems into future force structures and war plans.

Duties:

• Strategic Coordination: Serve as the primary operational liaison between the LE Product Office, Combatant Commands (COCOMs), and Army Senior Leaders (ASLs), ensuring alignment of program execution with theater requirements.
• Operational Analysis: Analyze operational data, war-game results, capability gaps, and threat assessments from COCOMs to inform LE system design, payload configurations, and fielding priorities.
• Executive Briefings: Develop high-level strategic messaging, information papers, and decision briefings for General Officers/Flag Officers (GO/FO) and Senior Executive Service (SES) members.
• CONOPS Development: Collaborate with warfighters, Centers of Excellence, and engineering teams to develop and refine Concepts of Operations (CONOPS) and Tactics, Techniques, and Procedures (TTPs) for One-Way Attack and surveillance UAS.
• Requirements Synchronization: Translate complex operational needs from theater commanders into actionable programmatic and technical requirements for the LE acquisition team.
• Cross-Functional Leadership: Organize and lead operational working groups, table-top exercises (TTXs), and synchronization matrix meetings with external stakeholders and joint partners.
• Exercise Integration: Coordinate with COCOMs to inject LE capabilities into major theater exercises and demonstrations to validate operational utility and gather warfighter feedback.

Qualifications

Required Skills/Experience:

• 7+ years of experience required; 15 years desired
• Extensive knowledge of U.S. Army operations, Combatant Command (COCOM) structures, and Joint Staff planning processes.
• Demonstrated experience preparing and delivering strategic communications, written reports, and formal briefings to senior military leadership (GO/FO/SES level).
• Exceptional analytical skills with the ability to translate tactical and operational requirements into acquisition strategies.
• Excellent organizational and interpersonal skills, with a proven ability to build consensus across disparate military organizations and headquarters.
• Demonstrated ability to work independently, prioritize high-impact tasks, and manage time effectively in a dynamic, high-pressure environment.
• Prior military experience as a Field Grade Officer, Senior NCO, or civilian equivalent with staff experience at the Division, Corps, ASCC, or COCOM level (e.g., G-3, G-5, G-8, or J-staff).
• Familiarity with the Joint Capabilities Integration and Development System (JCIDS) and Army force structure planning.
• Experience with or deep understanding of Uncrewed Aircraft Systems (UAS), Loitering Munitions, or Launched Effects capabilities.
• Familiarity with the DoD acquisition lifecycle and rapid capability fielding initiatives.
• Proficiency in operational planning tools and project management frameworks.
• Must be a U.S. Citizen
• An active Secret Security Clearance (Top Secret/SCI highly preferred).

Education Requirements:

• Bachelor's degree in Operations Research, Strategic Studies, International Relations, Defense Analysis, or a related field.

Overview

People First. Technology Always.

PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.

Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.

Come Experience It.

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EEO Statement

PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.

Employment Type: PART_TIME