Customer Support Operations Analyst Jobs in Alabama

Position Type: Full-Time, Salaried

Department: Marketing

Location: Birmingham, Alabama - On-Site

Reports To: Head of Marketing and eCommerce

Start Date: Immediate

Company Overview

At Atlas RFID, we help organizations track what matters by making RFID and IoT technology clear, accessible, and effective. Since 2008, Atlas RFID has been a trusted partner for businesses around the world looking to connect the physical and digital. With more than 75,000 customers in 100+ countries, we deliver complete RFID and IoT solutions backed by expert guidance and long-term support.

Our eCommerce business is a core part of that mission. As our product catalog, digital infrastructure, and customer experience continue to scale, we are investing in the systems, workflows, and product data operations that make growth possible.

The Role

We are looking for a highly organized, systems-minded eCommerce Operations Analyst to support the operational infrastructure behind the Atlas RFID digital commerce experience. This role focuses on product data quality, catalog operations, workflow coordination, platform support, and process improvement across a growing B2B eCommerce environment. You will work closely with merchandising, marketing, product, operations, systems stakeholders, and external partners to keep catalog workflows accurate, scalable, and efficient.

Who You Are

You are operationally minded, detail-oriented, and comfortable bringing structure to complex information. You enjoy working with systems, spreadsheets, product data, and workflows, and you understand how small details can have a big impact on customer experience and internal efficiency.

You thrive in this role because:

• You create order out of complex product data, workflows, and operational details.
• You are comfortable working across systems, spreadsheets, eCommerce platforms, and structured data environments.
• You manage multiple priorities without losing sight of quality, follow-through, or communication.
• You notice inefficiencies and think practically about how to improve processes and reduce friction.
• You work well across teams and help improve visibility, coordination, and accountability.
• You are curious about new tools, automation, and AI-assisted workflows that improve efficiency.

What You'll Do Product Data and Catalog Operations

• Support large-scale product catalog expansion initiatives across the Atlas RFID digital ecosystem.
• Maintain product data quality, attribute consistency, categorization, taxonomy, and merchandising structure.
• Identify catalog data gaps, inconsistencies, and quality issues, then help coordinate fixes.
• Assist with product imports, exports, bulk updates, and operational QA workflows across systems.

Workflow and Operational Support

• Coordinate workflows that support merchandising, product readiness, digital publishing, and storefront updates.
• Help ensure products are operationally “Ready for Market” through accurate setup and workflow completion.
• Track workflow progress, surface blockers, and improve visibility across cross-functional initiatives.
• Support documentation, SOP creation, workflow standardization, and scalable process improvements.

Systems and Platform Coordination

• Work within platforms such as BigCommerce, PIM/DAM systems, spreadsheets, analytics tools, and operational support systems.
• Troubleshoot operational issues related to product data, merchandising setup, publishing workflows, and system coordination.
• Test, validate, and document system workflows that support catalog management and digital commerce operations.
• Support automation and AI-assisted workflows designed to improve accuracy, efficiency, and scalability.

Merchandising and Digital Commerce Support

• Support merchandising initiatives, category improvements, product organization, and storefront enhancements.
• Help maintain a consistent and accurate customer experience across product pages, categories, assets, and digital workflows.
• Assist with QA and operational validation of promotions, product launches, category updates, and merchandising changes.
• Support catalog and merchandising projects that improve product discoverability, organization, and readiness.

Reporting and Operational Analysis

• Assist with operational reporting, catalog audits, workflow tracking, and data validation.
• Analyze recurring operational issues and help identify scalable solutions.
• Maintain accurate tracking and communication to support process visibility and coordination.
• Help measure the effectiveness of process improvements, catalog updates, and operational initiatives.

Impact Of This Role

• Catalog Quality and Consistency: Help maintain the accuracy, structure, and integrity of the Atlas RFID product ecosystem.
• Operational Scalability: Support the systems, workflows, and product data infrastructure needed to scale a growing catalog and digital commerce environment.
• Workflow Efficiency: Improve operational coordination and reduce friction across merchandising, publishing, QA, and product readiness workflows.
• Business Growth: Contribute to Atlas RFID’s ability to expand product offerings, improve the customer experience, and support long-term eCommerce growth.

What We're Looking For Required

• 2-5+ years of experience in eCommerce operations, product data management, digital operations, merchandising support, catalog operations, or a related role.
• Strong proficiency in Microsoft Excel or Google Sheets, including large datasets and structured product information.
• Familiarity with product catalogs, taxonomy structures, product attributes, merchandising workflows, or digital commerce operations.
• Experience working within eCommerce, ERP, PIM, DAM, CMS, analytics, or related operational systems.
• Strong attention to detail with the ability to manage multiple priorities accurately and consistently.
• Ability to organize complex information, follow structured workflows, and improve operational consistency.
• Analytical mindset and clear communication skills, with the ability to identify issues, recommend improvements, and work cross-functionally.

Preferred

• Experience with BigCommerce, Shopify, or other eCommerce platforms.
• Experience with PIM, DAM, ERP, CMS, or product information systems.
• Experience working with industrial, distribution, technical, or complex product catalogs.
• Experience supporting process improvements, workflow optimization, documentation, product launches, or merchandising updates.
• Familiarity with AI-assisted workflows, automation tools, or fast-moving operational environments.

Why Join Us

• 100% company-paid health and dental insurance premiums.
• 401(k) retirement plan with company match.
• Paid holidays and generous PTO.
• Performance-based bonuses and incentive opportunities.
• Optional vision, life, and disability coverage.
• The opportunity to help shape the operational future of a rapidly scaling eCommerce organization.

If you enjoy organizing complex information, improving workflows, working across systems, and helping digital commerce operations scale with accuracy and efficiency, this role is an opportunity to make a meaningful impact at Atlas RFID.