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Customer Support Operations Analyst Jobs in Alabama

FocusKPI

Marketing Operations Analyst

Huntsville, AL · On-site

... customer data platform (CDP). The ideal candidate is innately curious and passionate about ... data manipulation to support targeted campaigns. * Data Governance and Management: Gain a ...

FocusKPI

Marketing Operations Analyst

Mobile, AL

... customer data platform (CDP). The ideal candidate is innately curious and passionate about ... data manipulation to support targeted campaigns. * Data Governance and Management: Gain a ...

FocusKPI

Marketing Operations Analyst

Birmingham, AL · On-site

... customer data platform (CDP). The ideal candidate is innately curious and passionate about ... data manipulation to support targeted campaigns. * Data Governance and Management: Gain a ...

FocusKPI

Marketing Operations Analyst

Mobile, AL · On-site

... customer data platform (CDP). The ideal candidate is innately curious and passionate about ... data manipulation to support targeted campaigns. * Data Governance and Management: Gain a ...

FocusKPI

Marketing Operations Analyst

Tuscaloosa, AL · On-site

... customer data platform (CDP). The ideal candidate is innately curious and passionate about ... data manipulation to support targeted campaigns. * Data Governance and Management: Gain a ...

FocusKPI

Marketing Operations Analyst

Montgomery, AL · On-site

... customer data platform (CDP). The ideal candidate is innately curious and passionate about ... data manipulation to support targeted campaigns. * Data Governance and Management: Gain a ...

E*Pro, Inc.

Network Operations Analyst

Bessemer, AL · On-site

Hi, We do have a Contract opportunity for Network Operations Analyst with our implementation ... Recommends, costs and implements network solutions to support business needs and solve customer ...

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Quality Operations Analyst

Huntsville, AL • On-site

PeopleTec, Inc.
Guided Missile and Space Vehicle Manufacturing • 501 - 1,000 employees
Learn more about PeopleTec, Inc.external

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Opportunity
PeopleTec is currently seeking a Quality Operations Analyst to support our Huntsville, AL location.
The Quality Operations Analyst will support the Director of Quality in ensuring that products, processes, suppliers, and internal operations meet customer, regulatory, contractual, and company quality requirements. This role will help strengthen quality practices by supporting risk management, audit readiness, corrective action tracking, quality metrics, process compliance, and continuous improvement activities.
The ideal candidate is detail-oriented, organized, analytical, and comfortable working across functions to identify risks, track actions to closure, and help ensure the organization consistently meets quality and mission success expectations.
Key Responsibilities:
  • Support the Director of Quality with mission assurance, quality management, and compliance-related activities.
  • Assist with internal quality assessments, internal audits, management reviews, customer audits, and audit readiness preparation.
  • Track corrective and preventive actions, nonconformances, findings, risks, and improvement actions through closure.
  • Review quality data, inspection results, process metrics, and performance trends to identify risks or recurring issues.
  • Maintain and support quality documentation, procedures, work instructions, records, and compliance evidence.
  • Assist with root cause analysis, corrective action reviews, and effectiveness checks.
  • Support supplier quality activities, including supplier performance tracking, documentation review, and issue follow-up.
  • Help prepare quality reports, dashboards, briefings, and status updates for leadership.
  • Partner with program management teams to support quality objectives.
  • Support continuous improvement initiatives that reduce risk, improve process discipline, and strengthen mission success.

Qualifications
Required Skills/Experience:
  • 2-5 years experience in an engineering or software development environment; at least 2 years specific experience in process compliance/process improvement
  • Experience in quality, manufacturing, operations, aerospace, defense, engineering, or a regulated environment.
  • Strong attention to detail and ability to manage multiple action items, deadlines, and priorities.
  • Ability to analyze data, identify trends, and communicate findings clearly.
  • Experience working with quality systems, corrective actions, audits, nonconformances, or compliance documentation.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office tools, especially Excel, PowerPoint, and Word.
  • Ability to work cross-functionally and follow up with stakeholders to drive closure of open actions.

Education Requirements:
  • Bachelor's degree in Engineering, Business, Operations, Supply Chain, or a related field; equivalent experience may be considered.

Preferred Qualifications:
  • Experience in aerospace, defense, manufacturing, or mission-critical systems.
  • Familiarity with AS9100, ISO 9001, ISO 14001, CMMI, CMMC, DoD, or customer quality requirements.
  • Experience with root cause analysis tools such as 5 Whys, Fishbone, or fault tree analysis.
  • Experience using quality management systems, ERP/MRP systems, or audit management platforms.
  • Knowledge of risk management, supplier quality, configuration management, or product assurance.
  • Able to be a 'culture carrier' for PeopleTec's People First culture
  • 15+ years experience in an engineering or software development environment

Key Competencies:
  • Detail-oriented and organized
  • Analytical and data-driven
  • Strong follow-through
  • Comfortable working across departments
  • Process-focused
  • Risk-aware
  • Clear communicator
  • Proactive problem solver
  • Able to operate with discretion and professionalism

Overview
People First. Technology Always.
PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.
Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.
Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.
Come Experience It.
#cjpost #dpost
EEO Statement
PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.

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