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Customer Support Operations Analyst Jobs in Ontario

GardaWorld

CA$60K - CA$75K/yr

Collaboration & Customer Support * Build strong working relationships with Sales, Operations ... Strong analytical and organizational skills with the ability to manage multiple priorities in a ...

LBMX

Customer Support Analyst

London, ON · On-site

CA$50K/yr

Customer Support Analyst About LBMX LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we're ...

LBMX Inc

Customer Support Analyst

London, ON · On-site

CA$50K - CA$55K/yr

Customer Support Analyst About LBMX LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our strong growth trajectory, we're ...

GardaWorld

GSOC Operations Analyst

Ottawa, ON

CA$25.20/hr

GSOC Operations Analyst We're hiring a Global Security Operations Centre (GSOC) Operations Analyst to support 24/7 protective intelligence monitoring for our client. This is a key role on a small ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

Finastra is seeking a Sales Operations Analyst to support sales operations, deal approval workflows, CRM coordination, documentation, reporting, and process support for the sales organization. In ...

Prophix

Finance Operations Analyst

Etobicoke, ON · On-site

As Finance Operations Analyst at Prophix, you will be a key member of the growing finance team ... Reporting to the Senior Accountant, this role supports the administration of customer contracts ...

Td

HR Technology Operations Analyst III

Toronto, ON · On-site

CA$59K - CA$84K/yr

HR Technology Operations Analyst III Customer: * Act as a key resource and subject matter expert for supported HR technology applications, processes, and operational activities by providing ...

Clio

Customer Support Specialist

Toronto, ON

Excellent analytical skills and impeccable verbal and written communication skills, with the ... of our operations. In recruitment, AI helps us streamline the process for greater efficiency.

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Customer Support Operations Analyst information

What cities in Ontario are hiring for Customer Support Operations Analyst jobs?

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GardaWorld - Bilingual Business Operations Analyst

Toronto, ON • On-site, Remote

GardaWorld
Public Safety Administration • 1 - 5K employees
Learn more about GardaWorldexternal

CA$60K - CA$75K/yr

Full-time

Medical, Dental, PTO

Posted 26 days ago

GardaWorld rating

5.2

Company rating: 5.2 out of 10

Based on 414 frontline employees who took The Breakroom Quiz

88th of 119 rated security

Job description

About GardaWorld

Give your career a new vision with GardaWorld | Business Operations Analyst- Bilingual


GardaWorld company, is transforming the way businesses protect their people and assets. We're seeking a driven and detail-oriented Business Operations Analyst to join our team.

The Business Operations Analyst supports GardaWorld Canada's commercial and operational performance by providing accurate reporting, maintaining data integrity, and coordinating business processes that enable effective decision-making and customer execution.


Working closely with Sales, Operations, Finance and Commercial Strategy, this role ensures timely performance reporting, supports operational workflows, maintains business data, and contributes to continuous process improvements across the organization

What's in it for you?
  • 3 weeks of paid vacation
  • Full medical and dental benefits
  • Flexible work options, including telework when applicable
  • Ongoing training and development

  • The typical hiring range for this position is $60,000 to $75,000 per year and is specific to candidates located in this location. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join. 

    If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply. Considerations may be made based on your experience level.

What Your Days Will Look Like

Business Reporting & Operational Support

  • Prepare, validate and distribute recurring operational and commercial reports.
  • Maintain dashboards and reporting tools to support business performance.
  • Support recurring business reviews, forecasting activities and operational reporting requirements.
  • Respond to ad hoc reporting and analysis requests.

Business Operations

  • Support Sales, Operations and Finance with reporting, billing support and operational coordination.
  • Monitor key business metrics and identify reporting discrepancies or operational issues.
  • Coordinate reporting activities across multiple stakeholders and business functions.
  • Support contract compliance, KPI tracking and operational performance initiatives.

Data Quality & Process Improvement

  • Maintain data accuracy and integrity across business systems and reporting platforms.
  • Identify opportunities to improve reporting processes, workflow efficiency and automation.
  • Support the implementation of new reporting tools and business processes.
  • Contribute to continuous improvement initiatives that enhance operational effectiveness.

Collaboration & Customer Support

  • Build strong working relationships with Sales, Operations, Finance and Billing.
  • Serve as a key point of contact for reporting inquiries and operational data requests.
  • Support internal and external stakeholders by delivering accurate, timely and reliable information.
What We're Looking For

Education

  • College diploma in Business Administration, Business Technology, Data Analytics, Information Technology or a related discipline, or an equivalent combination of education and relevant experience.

Experience

  • 2–5 years of experience in business operations, reporting, sales operations, data coordination or a similar analytical role.
  • Experience working with reporting tools, CRM/ERP systems and operational data.
  • Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Experience in security services, logistics or other service-based industries is considered an asset.

Technical Competencies

  • Advanced Microsoft Excel (Pivot Tables, Power Query, formulas)
  • Power BI (report maintenance and dashboard support)
  • CRM reporting (Salesforce, Dynamics or equivalent)
  • Data validation and quality control
  • KPI reporting and performance tracking
  • Report automation (asset)
  • SQL or Power Query (asset)

Core Competencies

  • Analytical Thinking
  • Attention to Detail
  • Planning & Organization
  • Problem Solving
  • Collaboration
  • Customer Focus
  • Excellent written communication skills (English & French)
  • Continuous Improvement
  • Accountability

The opportunity is real. The team is ready. Your move. 

Apply now! 

#GardaWorld

Please note: No AI tools are used in the screening, assessment, or selection of candidates for this position. 

This posting is for a position that is currently vacant within the organization. 

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