ZipRecruiter

Log In

1

Customer Support Operations Analyst Jobs in Florida

Ubertal Inc

Customer Support Analyst

Tallahassee, FL · On-site

Customer Support Analyst Location: Tallahassee, FL Engagement Type: Contract Work Mode: On-site Duration: 9 Months (10/01/2026 - 06/30/2027, with potential renewal) Interview Type: Microsoft Teams or ...

New

Adecco

Operations Analyst

Jacksonville, FL · Hybrid

$24.87/hr

If Operations Analyst sounds like something you would be interested in, and you meet the ... Experience providing administrative support, executive support, or operations support in a ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

asrcfh

Operations Analyst

Tampa, FL · On-site

The Operations Analyst is responsible for assisting the United States Special Operations Command ... Experience supporting high level DoD customers and excellent communication skills. * Fluency in ...

Koniag, Inc.

Operations Analyst

Tampa, FL · On-site

Koniag Professional Services LLC, a Koniag Government Services company, is seeking an Operations Analyst with a TS/SCI security clearance to support KPS and our government customer at MacDill AFB ...

Booz Allen Hamilton

Operations Analyst

Tampa, FL · On-site

$69K - $158K/yr

... supporting cyber or IT business cases, organizational strategy, financial management, Customer ... Operations Analyst As an operations analyst, you're passionate about exploring the root cause of an ...

asrcfh

Operations Analyst

Tampa, FL · On-site

The Operations Analyst is responsible for assisting the United States Special Operations Command ... Experience supporting high level DoD customers and excellent communication skills. * Fluency in ...

next page

Showing results 1-20

All JobsCustomer Support Operations Analyst JobsCustomer Support Operations Analyst Jobs in Florida

Customer Support Operations Analyst information

What cities in Florida are hiring for Customer Support Operations Analyst jobs?

Cities in Florida with the most Customer Support Operations Analyst job openings:

Customer Support Analyst

Tallahassee, FL • On-site

Defined Software Development
See more jobs at Defined Software Developmentexternal

Other

Posted 7 days ago

Job description

Customer Support AnalystIntroduction:

The Customer Support Analyst will be responsible for providing primary point of contact for production support requests. They will triage incoming service desk tickets, communicate with end users, analyze reported problems, and resolve routine issues using documented procedures. The role also involves coordinating work with internal technical teams, monitoring support tickets, maintaining accurate documentation, and identifying opportunities for process improvement.

Responsibilities:
  • Serve as the primary point of contact for production support requests related to CIMS;
  • Receive, review, and triage incoming service desk tickets;
  • Communicate directly with end users to gather additional information, clarify reported issues, and document business impacts;
  • Analyze reported problems to determine severity, priority, and appropriate assignment;
  • Resolve routine issues using documented procedures and knowledge articles;
  • Create detailed vendor support tickets for software defects requiring third-party resolution;
  • Assign and coordinate work with internal technical teams, business analysts, infrastructure staff, and vendors;
  • Monitor support tickets through resolution while ensuring established service level expectations are met;
  • Maintain accurate documentation within the incident management system;
  • Develop and update knowledge articles and standard operating procedures;
  • Identify recurring issues and recommend opportunities for process improvement;
  • Assist with production releases, validation activities, and post-implementation support;
  • Prepare reports on support trends, recurring incidents, and production health;
  • Execute Tier 1 and 2 technical troubleshooting;
  • Manage vendor relationships and escalate complex software defects;
  • Perform high-volume ticket deduplication for a massive user base;
  • Demonstrate adaptability and flexibility during phased software rollouts;
  • Optimize queue management workflows to improve response times;
  • Conduct technical root cause analysis on recurring incidents.
Requirements:Required Qualifications:

A bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or four (4) years of equivalent work experience. Relevant experience may be substituted for education on a year-for-year basis when applicable.

  • Experience supporting enterprise software applications;
  • Experience working within a Help Desk, Service Desk, or IT Support environment;
  • Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
  • Strong analytical and troubleshooting skills;
  • Excellent verbal and written communication skills;
  • Ability to work effectively with both technical and non-technical users;
  • Ability to prioritize multiple requests in a fast-paced production environment;
  • Experience documenting business and technical issues.
Preferred Qualifications:
  • Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management;
  • Proven track record supporting large-scale, phased deployments of enterprise solutions.

**Selected candidates must successfully complete a Level II Background Check.

**No third Party Inquiries 

Apply