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Customer Support Operations Analyst Jobs (NOW HIRING)

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

The Customer Support Analyst will play a critical role in supporting and managing clients. You ... Support activities of the Fulfillment and Data Operations departments as required * Provide ...

Hippocratic AI

Operations Analyst

Menlo Park, CA · On-site

This role is critical to minimizing customer and partner downtime, maintaining trust, and ensuring our AI agents and supporting systems operate smoothly at all times. As an Operations Analyst, you ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to ... from the customer perspective and operational efficiency. Follows through on commitments ...

Ohio State University

... customer needs. * Ability to work independently and as part of a collaborative team * Strong ... Program Support * The Operations Analyst works with the Center's Associate Director and faculty ...

Kalshi

Support Operations

Manhattan, NY · On-site

$90K - $105K/yr

Track and analyze key support metrics (response time, resolution rate, CSAT, issue type frequency ... in customer support, operations, customer success, or a related role * Exceptional written and ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer ... Qualifications Requirements • 1-2 years of experience in customer service or operational roles ...

Kansas Health Science Center

Operations Analyst

Position Summary The Operations Analyst works within the Student Support Department to connect ... Experience with student information systems, CRM platforms, advising technologies, case-management ...

Base Power Company

Support Operations

Austin, TX · On-site

What You'll Bring * 4-8+ years in a role that combined analytical rigor with direct ownership of a customer- or member-facing function-support, operations, content, or something adjacent. * Strong ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... Key accounts, EDI, new hire training, front desk coverage or any other operational support function ...

Collectors Holdings, Inc.

Operations Analyst

Santa Ana, CA · On-site

$62K - $90K/yr

Support Customer Relations with reporting on call center performance, customer trends, and service quality. * Partner with broader operations leadership on analytics around resourcing, throughput ...

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Customer Support Operations Analyst information

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How much do customer support operations analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer support operations analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

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Operations Analyst - Aurora CO

Aurora, CO • On-site

Veteran Jobs - 2023 Mar 01 - Veterans Resources
Technology, Communication and Media • 11 - 50 employees
Learn more about Veteran Jobs - 2023 Mar 01 - Veterans Resourcesexternal

Full-time

Posted 13 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.
Job Description
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Operations Analyst - CMC Support/ICC
Please Note: While the title of this position is Operations Analyst, this role is primarily focused on technical support, monitoring operations, incident management, and customer support. This is not a Systems Analyst, Business Analyst, Software Development, or Project Management position.
Location: Aurora, CO or Kansas City, MO
Shift: 10:00 PM - 6:30 AM MT (Overnight)
Position Summary
The Operations Analyst is responsible for providing Level 1 technical and operational support for MasterMind applications and service platforms supporting Fire & Security Monitoring, Managed Access, and Hosted Video services across the United States, Canada, Australia, and New Zealand. This role focuses on monitoring operations, incident response, troubleshooting, technical support, and customer service to ensure continuous system availability and service reliability.
Key Responsibilities
Provide Level 1 support for MasterMind applications and service platforms, including Fire & Security Monitoring, Managed Access, and Hosted Video services.
Monitor system and service performance and respond to incidents impacting customers and operations.
Troubleshoot application, device, circuit, and connectivity issues affecting customer services.
Coordinate with technicians, vendors, and internal support teams to diagnose and resolve technical issues.
Escalate incidents as appropriate to support service uptime and operational continuity.
Document incidents, troubleshooting activities, service requests, and customer communications accurately and completely.
Follow established operating procedures and support processes.
Deliver a high level of customer service while managing multiple priorities in a fast-paced support environment.

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