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Customer Support Manager Jobs in Texas (NOW HIRING)

Axis Care

Customer Support Manager

Waco, TX

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support Location: In Office (Company Headquarters, Waco, TX) Role Type: Full-Time Summary The Customer Support ...

AxisCare

Customer Support Manager

Waco, TX · On-site

- Customer Support Manager Reports To: Director of Customer Support Department: Customer Support Location: In Office (Company Headquarters, Waco, TX) Role Type: Full-Time Summary The Customer Support ...

AxisCare

Customer Support Manager

Waco, TX · On-site

Customer Support Manager Reports To:Director of Customer Support Department:Customer Support Location:In Office(Company Headquarters, Waco, TX) Role Type:Full-Time Summary The Customer Support ...

AxisCare

Customer Support Manager

Waco, TX

-Customer Support Manager Reports To:Director of Customer Support Department:Customer Support Location:In Office(Company Headquarters, Waco, TX) Role Type:Full-Time Summary The Customer Support ...

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See Texas salary details

$22.8K

$54K

$94.1K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Texas is $54,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Texas? The most popular types of Customer Support jobs in Texas are:
What cities in Texas are hiring for Customer Support Manager jobs? Cities in Texas with the most Customer Support Manager job openings:

Customer Support Manager

Axis Care

Waco, TX

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

Job Description - Customer Support Manager
Reports To: Director of Customer Support
Department: Customer Support
Location: In Office (Company Headquarters, Waco, TX)
Role Type: Full-Time
Summary
The Customer Support Manager works in tandem with the Director of Customer Support to ensure that our customers receive exceptional support and service. This role involves directly managing the Customer Support team in conjunction with other Customer Support Managers.
The Customer Support Manager is responsible for leading a team of Customer Support Specialists to deliver high-quality customer support experiences. This role focuses on team leadership, performance management, and consistent execution of support processes while ensuring strong customer satisfaction.
Key Responsibilities

  • Team Leadership & Development
    • Directly manage a team of ~8-10 Customer Support Specialists
    • Conduct regular 1:1s, coaching sessions, and performance reviews
    • Foster a culture of accountability, growth, and high performance
    • Support onboarding and development of new hires
  • Performance Management
    • Own team performance across KPIs (CSAT, online time, ticket volume, QA scores, etc.)
    • Monitor performance trends and address gaps proactively
    • Develop and execute performance improvement plans when needed
    • Ensure consistent execution of quality and service standards
  • Daily Operations & Execution
    • Oversee day-to-day support operations (tickets, phones, email)
    • Monitor queue health and ensure timely responses and resolutions
    • Step in during high-volume or complex situations as needed
    • Reinforce adherence to established processes and workflows
  • Escalation Management
    • Handle complex customer escalations within the team
    • Ensure timely resolution and strong customer outcomes
    • Communicate clearly with customers and internal stakeholders
  • Hiring & Talent Development
    • Participate in interviewing and hiring decisions
    • Support onboarding and ramp-up of new team members
    • Identify and develop high-potential employees for future growth
  • Collaboration with Enablement & Operations
    • Partner with Support Enablement & Operations Manager to:
    • Execute training programs and product updates
    • Reinforce QA frameworks and coaching standards
    • Provide feedback on tools, workflows, and documentation
    • Surface gaps or challenges in execution
  • Continuous Improvement
    • Identify trends in team performance, customer issues, and workflows
    • Provide feedback and recommendations to improve processes and efficiency
    • Support implementation of new tools, workflows, or initiatives

What We're Looking For (Minimum Qualifications)
  • Bachelor's degree or equivalent experience
  • 3-5+ years in customer support or service roles (SaaS preferred)
  • 1-2+ years of leadership or team lead experience
  • Strong communication and interpersonal skills
  • Strong leadership and team management abilities.
  • Proficiency in customer service software, databases, and CRM tools.
  • Experience with support platforms (Zendesk or similar)
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to think strategically and to lead by example
  • Advanced troubleshooting and multi-tasking skills
What We'd Be Excited To Find (Preferred Qualifications)
  • Experience in high-volume support environments
  • Exposure to Quality Review/Assurance programs, training, or process improvement initiatives
  • Demonstrated ability to improve team performance over time
Core Competencies
  • Coaching & Team Development
  • Accountability & Execution
  • Customer-Centric Thinking
  • Problem Solving
  • Communication & Collaboration
Growth Opportunity
This role offers a clear path for advancement into Senior Customer Support Manager and Assistant Director of Customer Support roles based on performance, leadership impact, and contributions to process and operational improvements.
Working Conditions
  • Manual dexterity required to use desktop computer and peripherals
  • Utilization of phone, [other software needed/required] and email to perform job functions
Compensation and Benefits
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career development.
  • Flexible work arrangements, including remote work options.
  • Health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Company will provide laptop and other needed computer equipment.

About AxisCare
According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

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