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Customer Support Manager Jobs in Spring, TX (NOW HIRING)

FRAZER LTD.

SERVICE SUPPORT MANAGER

Houston, TX

In addition, this role oversees national customer support operations, including service coordination, parts management, and warranty support.. What Is a Week in the Life of the Service Support ...

Frazer, Ltd.

SERVICE SUPPORT MANAGER

Houston, TX · On-site

$80K - $110K/yr

In addition, this role oversees national customer support operations, including service coordination, parts management, and warranty support.. What Is a Week in the Life of the Service Support ...

Compunnel, Inc.

Customer Support

Houston, TX

$16.25 - $20.75/hr

Key Responsibilities • Provide total technical support to customers. • Analyze and resolve ... Problem solving, stakeholder management, creating value propositions, communication and ...

New

AA2IT

Customer Support

Houston, TX

$16.25 - $20.75/hr

Proactively communicate with Customers on order status and manage the order to cash process * Communicate with manufacturers on production/quality lab status to support customer requirements

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Functional Outcomes Customer Support Operations * Deliver frontline technical support for customers ... Follow the Incident Management process and maintain responsibility for incident resolution, whilst ...

Tait North America

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Functional Outcomes Customer Support Operations * Deliver frontline technical support for customers ... Follow the Incident Management process and maintain responsibility for incident resolution, whilst ...

Tait Communications

Customer Support Technician

Houston, TX · On-site

$16.50 - $22.25/hr

Functional Outcomes Customer Support Operations * Deliver frontline technical support for customers ... Follow the Incident Management process and maintain responsibility for incident resolution, whilst ...

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...

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Customer Support Manager information

See Spring, TX salary details

$21.8K

$51.6K

$89.9K

How much do customer support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer support manager in Spring, TX is $51,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What are the most commonly searched types of Customer Support jobs in Spring, TX? The most popular types of Customer Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Customer Support Manager jobs? Cities near Spring, TX with the most Customer Support Manager job openings:

Customer Support Manager

Alphabe Insight Inc

Houston, TX • On-site

Full-time

Posted yesterday

Job description

Company Description

At Swift7 Consultants, we specialize in delivering strategic consulting solutions that help businesses accelerate growth and unlock new market opportunities. Our team is driven by innovation, precision, and a commitment to excellence. We pride ourselves on fostering a collaborative environment where professionals are empowered to contribute ideas, develop their skills, and make a measurable impact.

Job Description

We are seeking a Customer Support Manager to lead and enhance our customer service operations. This role is responsible for overseeing daily support activities, ensuring high levels of customer satisfaction, and implementing processes that improve efficiency and service quality. The ideal candidate will be organized, solutions-oriented, and capable of leading a team to deliver exceptional support experiences.

Responsibilities

  • Manage and oversee the daily operations of the customer support team
  • Develop and implement customer service policies and procedures
  • Monitor performance metrics and ensure service standards are consistently met
  • Handle escalated customer inquiries and resolve complex issues efficiently
  • Train, mentor, and support team members to foster professional growth
  • Collaborate with internal departments to improve overall customer experience
  • Identify opportunities for process improvements and implement solutions
Qualifications
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Problem-solving mindset with attention to detail
  • Ability to work in a fast-paced and dynamic environment
  • Organizational and time management skills
  • Proficiency in customer support tools and systems is a plus
Additional Information
  • Competitive salary
  • Opportunities for professional growth and career advancement
  • Supportive and collaborative work environment
  • Skill development and ongoing training
  • Stable full-time position with long-term potential

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