ZipRecruiter

Log In

1

Customer Support Executive Jobs in Michigan (NOW HIRING)

Sysco

$14.50 - $19.75/hr

... support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and ...

PGL

Global Sales Executive (17970)

Taylor, MI · On-site

... customer support to each and every business partner as well as prospective business partners. The Global Sales Executive will also focus on building strategic partnerships with existing clients and ...

PGL

Global Sales Executive (17970)

Taylor, MI · On-site

... customer support to each and every business partner as well as prospective business partners. The Global Sales Executive will also focus on building strategic partnerships with existing clients and ...

Kroger

EXECUTIVE/EXEC ASSISTANT

Novi, MI · On-site

Develop a team concept with the executive in order to provide, as an extension of the executive ... customer and business issues * Provide support and assistance through direct interaction with ...

QXO

Account Executive, Experienced

Lansing, MI · On-site

Partner closely with branch operations, inside sales, and customer support teams to deliver a consistent and high-quality customer experience. * Collaborate with hunter-style Outside Sales ...

QXO

Account Executive, Experienced

Lansing, MI · On-site

$90 - $150/hr

Partner closely with branch operations, inside sales, and customer support teams to deliver a consistent and high-quality customer experience. * Collaborate with hunter-style Outside Sales ...

QXO

Account Executive, Experienced

Lansing, MI · On-site

Partner closely with branch operations, inside sales, and customer support teams to deliver a consistent and high-quality customer experience. * Collaborate with hunter-style Outside Sales ...

previous page

Showing results 41-60

All JobsCustomer Support JobsCustomer Support Executive JobsCustomer Support Executive Jobs in Michigan

Customer Support Executive information

What is a customer support executive?

Customer Support Executives are professionals responsible for assisting customers with inquiries, concerns, or issues related to a company's products or services. They handle customer communications through various channels such as phone, email, or chat, and work to resolve problems efficiently while ensuring customer satisfaction. Additionally, they may provide product information, process orders, and escalate complex issues to higher management when necessary. Their role is crucial in maintaining positive relationships between the company and its customers.

How does a customer support executive typically collaborate with other departments to resolve customer issues?

Customer Support Executives often act as a bridge between customers and various internal teams, such as technical support, product management, or billing. When facing complex customer issues, they escalate cases to specialized departments and coordinate follow-ups to ensure timely resolution. Effective communication and documentation are crucial, as executives must clearly relay customer concerns and track progress. This cross-functional collaboration not only helps resolve issues efficiently but also improves overall customer satisfaction and product quality.

What are the key skills and qualifications needed to thrive as a customer support executive, and why are they important?

To thrive as a Customer Support Executive, you need strong problem-solving abilities, excellent communication skills, and a customer-focused mindset, often supported by a degree in business or related fields. Familiarity with Customer Relationship Management (CRM) software, ticketing systems, and basic office applications is typically required. Outstanding patience, active listening, and adaptability help professionals excel in handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive customer experiences, build brand loyalty, and contribute directly to a company’s reputation and success.

What is the difference between Customer Support Executive vs Customer Service Representative?

AspectCustomer Support ExecutiveCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in communication or support toolsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support portals
Industry UsageCommon across IT, telecom, e-commerce, and service sectorsWidespread in retail, banking, telecom, and hospitality

Both roles involve assisting customers, but Customer Support Executives often handle technical issues and support queries, while Customer Service Representatives focus on general inquiries and transactional support. The roles overlap in communication skills and work environments, but the specific responsibilities and technical knowledge may differ based on industry and company needs.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Customer Support Executive jobs?

Cities in Michigan with the most Customer Support Executive job openings:

Infographic showing various Customer Support Executive job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technology Support Specialist

Calvin University

Grand Rapids, MI • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Provide advanced end-user technology support for classrooms, faculty, staff, students, and university events.

  • Respond to escalated support requests, troubleshoot complex hardware, network, and peripheral issues, and document resolutions.

  • Prepare, test, and support technology for critical university events, coordinating with stakeholders to ensure technology readiness.

Job description

Calvin University
Job Description
Job Title: Technology Support Specialist
Department: Calvin Information Technology
Reports To: Director of Technology Service and Experience
SUMMARY
The primary role of the Technology Support Specialist is to provide advanced end-user technology support for Calvin University faculty, staff, students, classrooms, and university events. This position handles escalated support requests requiring enhanced technical expertise, delivers high-touch support for faculty, staff, VIP, and executive users, and prepares technology for critical university events. The Technology Support Specialist models excellence in service delivery, collaboration, teamwork, knowledge sharing, and professionalism while helping create a responsive and customer-centered support experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Provide advanced classroom support and troubleshooting, including rapid response to classroom technology issues, audio and display concerns, and other instructional technology needs that affect teaching and learning.
  • Deliver high-touch faculty and staff support engagements that require careful communication, follow-through, discretion, and a strong understanding of campus technology services and customer needs.
  • Respond to VIP and executive support requests with professionalism, urgency, confidentiality, and a focus on minimizing disruption to university leadership and critical administrative functions.
  • Prepare, test, and support technology for critical university events. Coordinate with event stakeholders, colleagues, and campus partners to ensure technology readiness before, during, and after events.
  • Resolve escalated end-user support requests requiring enhanced technical expertise, including complex hardware, network connectivity, classroom, and peripheral issues.
  • Create, update, and monitor support tickets, document troubleshooting steps, resolutions, customer communication, and follow-up actions in the incident management system.
  • Collaborate with HelpDesk, Classroom and Production Technology, Infrastructure Operations, and other IT colleagues to identify root causes, escalate appropriately, and ensure timely resolution of customer issues.
  • Assist with hardware setup, configuration, deployment, repair coordination, and lifecycle support for university-owned devices and related technology assets.
  • Identify recurring issues and assist with the creation or improvement of knowledge base articles, support documentation, and operational procedures.
  • Maintain high standards of communication and professionalism in a fast-paced environment, especially when supporting urgent or business-critical technology needs.
  • Demonstrate and model a commitment to excellent customer service. Actively work with colleagues to create a welcoming, inclusive, accessible, and customer-centered environment in which a diverse population of students, faculty, and staff can thrive.
  • Participate in matrix teams, service improvement efforts, and individual projects as assigned.

EDUCATION and/or EXPERIENCE
The position requires an associate degree, technical certification, or equivalent combination of education and experience. A bachelor's degree from a four-year college or university is preferred. Two to four years of experience providing technical customer support, classroom technology support, desktop support, event technology support, or equivalent training and/or education are preferred.
OTHER SKILLS AND ABILITIES
  • Must be able to learn and support new and fast-changing technologies.
  • Strong technical troubleshooting skills across Windows, macOS, mobile devices, classroom technology, peripherals, and computer hardware.
  • Excellent interpersonal skills and the ability to communicate clearly with faculty, staff, students, vendors, and campus partners.
  • Ability to provide calm, professional, and discreet support for VIP, executive, and high-visibility requests.
  • Good work habits under pressure, especially during classroom disruptions, critical events, and escalated support situations.
  • Detail oriented, with strong documentation and follow-through skills.
  • Ability to prioritize work, manage multiple requests, and collaborate effectively with other IT teams.
  • Must have a good command of the English language in order to provide effective support.

WORK ENVIRONMENT
This position requires an in-person/on-campus presence during regular business hours. Remote work accommodations can be made on a temporary or ad-hoc basis in consultation with their manager.
The work in this position is performed within routine office, classroom, event, and campus conditions, usually without exposure to hazardous or unpleasant conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FAITH and EDUCATIONAL COMMITMENT
1. Commitment to the educational mission of Calvin as a Christian liberal arts University affiliated with the Christian Reformed Church.
2. A commitment to the Christian faith and to the integration of faith, learning, and student development.
DIVERSITY COMMITMENT
Demonstrated awareness and commitment to effectively establishing relationships and positive communication across multiple dimensions of diversity including, but not limited to, race, gender, physical limitations, class, or religious perspectives.

Apply