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Customer Support Executive Jobs in Michigan (NOW HIRING)

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... as our CEO would, and delivering outstanding customer service. Having traits of a 'techie ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution ... as our CEO would, and delivering outstanding customer service. Having traits of a 'techie ...

VEHLO

Director, Customer Support

Troy, MI · On-site

Develop dashboards and reporting cadences for executive leadership on support performance, cost trends, and customer health * Identify and execute cost-optimization and productivity initiatives ...

Vehlo

Director, Customer Support

Troy, MI · On-site

Develop dashboards and reporting cadences for executive leadership on support performance, cost trends, and customer health * Identify and execute cost-optimization and productivity initiatives ...

Snack Innovations

... customers, and business partners * Track contracts, renewals, commitments, and other key business matters * Conduct research and provide concise information to support executive decisions * Assist ...

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Customer Support Executive information

What is a customer support executive?

Customer Support Executives are professionals responsible for assisting customers with inquiries, concerns, or issues related to a company's products or services. They handle customer communications through various channels such as phone, email, or chat, and work to resolve problems efficiently while ensuring customer satisfaction. Additionally, they may provide product information, process orders, and escalate complex issues to higher management when necessary. Their role is crucial in maintaining positive relationships between the company and its customers.

How does a customer support executive typically collaborate with other departments to resolve customer issues?

Customer Support Executives often act as a bridge between customers and various internal teams, such as technical support, product management, or billing. When facing complex customer issues, they escalate cases to specialized departments and coordinate follow-ups to ensure timely resolution. Effective communication and documentation are crucial, as executives must clearly relay customer concerns and track progress. This cross-functional collaboration not only helps resolve issues efficiently but also improves overall customer satisfaction and product quality.

What are the key skills and qualifications needed to thrive as a customer support executive, and why are they important?

To thrive as a Customer Support Executive, you need strong problem-solving abilities, excellent communication skills, and a customer-focused mindset, often supported by a degree in business or related fields. Familiarity with Customer Relationship Management (CRM) software, ticketing systems, and basic office applications is typically required. Outstanding patience, active listening, and adaptability help professionals excel in handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive customer experiences, build brand loyalty, and contribute directly to a company’s reputation and success.

What is the difference between Customer Support Executive vs Customer Service Representative?

AspectCustomer Support ExecutiveCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in communication or support toolsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support portals
Industry UsageCommon across IT, telecom, e-commerce, and service sectorsWidespread in retail, banking, telecom, and hospitality

Both roles involve assisting customers, but Customer Support Executives often handle technical issues and support queries, while Customer Service Representatives focus on general inquiries and transactional support. The roles overlap in communication skills and work environments, but the specific responsibilities and technical knowledge may differ based on industry and company needs.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Customer Support Executive jobs?

Cities in Michigan with the most Customer Support Executive job openings:

Infographic showing various Customer Support Executive job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Home Health Client Support Executive

Optimal Care - Evergreen

Oakland, MI • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Partner with healthcare providers to grow referrals for home health services.

  • Educate referral sources and develop strategic relationships to generate new referral opportunities.

  • Coordinate communication between referral sources and clinical teams to support referral processes.

Job description

Optimal Care is growing and proactively building our talent pipeline for future opportunities. While this role may not be immediately available, we invite you to submit your resume to this posting. A member of our Recruiting team will reach out to discuss opportunities with you.
What We Can Offer
  • A competitive base salary with no cap on incentives – unlimited earning potential
  • Orientation bonus program ensures high levels of compensation
  • No wait to earn commissions/incentives – top performers make 6 digits in total compensation
  • Career ladder growth opportunities – we're expanding!
  • The ability to keep your current relationships and continue to build on them
  • A stand-alone hospice with a care continuum (home health and physician services)
  • In-house research and development team to help build the innovative/specialty programs that we offer our clients
  • Data driven territories that set you up for success
  • Strong training and orientation program – including an orientation manual
  • Senior leadership team all have 25+ years post-acute management experience
  • In-house recruiting team to ensure professional clinical team expertise
  • Proactive hiring model to ensure growth capacity

About the Role

Join a high-performing sales team where your relationships, drive, and expertise directly expand access to exceptional patient care. As a Client Support Executive, you'll partner with physicians, hospitals, senior living communities, and other healthcare providers to grow referrals across our home health service line while serving as a trusted resource throughout the referral process. You'll have the opportunity to build lasting partnerships, educate referral sources, and make a meaningful difference by connecting patients with the care they need.

This role is ideal for a relationship-driven sales professional who thrives in a fast-paced healthcare environment and enjoys creating value for referral partners. You'll develop and maintain strategic relationships, educate providers on our services, generate new referral opportunities, coordinate communication between referral sources and clinical teams, and execute territory growth strategies. Through your consultative approach, strong communication skills, and commitment to exceptional service, you'll help drive organizational growth while ensuring more patients receive the high-quality care they deserve.

Location

  • Home Office: 24255 W 13 Mile Rd, Suite 250, Bingham Farms, MI 48025
  • Main Service Area: Oakland, Livingston
    • This role requires daily local travel required to referral sources and community partners

Hours

  • Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications

  • High School Diploma or GED
  • Minimum 2 years in healthcare strategic development, ideally within home health or hospice
  • Must have demonstrated experience in medical sales or within Skilled Nursing Facilities, Assisted Living, or Independent Living environments
  • Ability to maintain strong professional relationships with physicians and referral sources
  • Reliable transportation, valid driver's license, and valid automobile insurance coverage

Preferred Qualifications

  • Associate's degree
  • Demonstrates active involvement in professional organizations and community activities

Essential Skills and Competencies

  • Strong interpersonal and communication skills
  • Ability to plan, organize, and self-direct work with minimal supervision
  • Demonstrated customer service excellence, critical thinking, and problem-solving abilities
  • Skilled in relationship management, strategic planning, data tracking and analysis
  • Community networking to grow home care services
Pay Range
$80,000—$90,000 USD

How We Care for You

  • Minimum of 3 Weeks Paid Time Off (PTO)
  • Medical, Dental, and Vision Insurance
  • HSA and FSA options including Dependent Care
  • Company paid Short Term Disability
  • Company paid Life Insurance
  • 401(k) with Employer Match
  • Mileage Reimbursement 
  • Company Vehicle Program for field roles
  • Pet Insurance
  • ID and Fraud Protection
  • And more...

Optimal Care is where your dedication meets a rewarding career. 

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.