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Customer Support Executive Jobs in Michigan (NOW HIRING)

591x Varian Medical Systems, Inc.

MI · On-site

$128 - $177/hr

The Senior Executive Partner, CCVP is a senior, executive level partner responsible for leading ... Ability to travel as required to support customer priorities (up to 75%). Will consider Florida ...

Ripple Fiber

SMB Account Executive

Plymouth, MI · On-site

$55K/yr

SMB Account Executive | Ripple Fiber We are looking for an SMB Account Executive to join our ... Provide Consultative Support: Act as a trusted advisor to help customers understand the value of ...

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

... support executive/VIP users and perform AV system health checks. * Manage hardware refreshes ... customer service and interpersonal communication skills. * Strong organizational and multitasking ...

SEEL

Executive Assistant

Detroit, MI · On-site

The Executive Assistant will also provide support to deliver projects within a specified timeline ... Maintains customer confidence and protects operations by keeping information confidential.

The North Group, Inc

Executive Assistant

Milford, MI · On-site

$63K - $82K/yr

... supporting executives or leadership teams, preferably at the C-Suite level. · Prior customer service experience with strong professional communication skills Background Prerequisites: Must undergo ...

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Customer Support Executive information

What is a customer support executive?

Customer Support Executives are professionals responsible for assisting customers with inquiries, concerns, or issues related to a company's products or services. They handle customer communications through various channels such as phone, email, or chat, and work to resolve problems efficiently while ensuring customer satisfaction. Additionally, they may provide product information, process orders, and escalate complex issues to higher management when necessary. Their role is crucial in maintaining positive relationships between the company and its customers.

How does a customer support executive typically collaborate with other departments to resolve customer issues?

Customer Support Executives often act as a bridge between customers and various internal teams, such as technical support, product management, or billing. When facing complex customer issues, they escalate cases to specialized departments and coordinate follow-ups to ensure timely resolution. Effective communication and documentation are crucial, as executives must clearly relay customer concerns and track progress. This cross-functional collaboration not only helps resolve issues efficiently but also improves overall customer satisfaction and product quality.

What are the key skills and qualifications needed to thrive as a customer support executive, and why are they important?

To thrive as a Customer Support Executive, you need strong problem-solving abilities, excellent communication skills, and a customer-focused mindset, often supported by a degree in business or related fields. Familiarity with Customer Relationship Management (CRM) software, ticketing systems, and basic office applications is typically required. Outstanding patience, active listening, and adaptability help professionals excel in handling diverse customer inquiries and resolving issues efficiently. These skills ensure positive customer experiences, build brand loyalty, and contribute directly to a company’s reputation and success.

What is the difference between Customer Support Executive vs Customer Service Representative?

AspectCustomer Support ExecutiveCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in communication or support toolsHigh school diploma or equivalent; training in customer service skills
Work EnvironmentCall centers, support desks, online chat platformsCall centers, retail stores, online support portals
Industry UsageCommon across IT, telecom, e-commerce, and service sectorsWidespread in retail, banking, telecom, and hospitality

Both roles involve assisting customers, but Customer Support Executives often handle technical issues and support queries, while Customer Service Representatives focus on general inquiries and transactional support. The roles overlap in communication skills and work environments, but the specific responsibilities and technical knowledge may differ based on industry and company needs.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

What cities in Michigan are hiring for Customer Support Executive jobs?

Cities in Michigan with the most Customer Support Executive job openings:

Infographic showing various Customer Support Executive job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Supervisory Program Analyst (Executive Assistant)

Criminal Investigation & Law Enforcement | IRS Careers

East Lansing, MI • On-site

$125K/yr

Full-time

Posted 5 days ago

Key responsibilities

  • Coordinate and support organizational initiatives, special projects, or analytical studies that support executive priorities.

  • Evaluate organizational programs, operational data, workload trends, and performance information to identify risks and support decision-making.

  • Develop and present written products such as executive briefings, technical reports, decision papers, and correspondence to communicate recommendations and inform decisions.

Internal Revenue Service rating

7.4

Company rating: 7.4 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

158th of 297 rated public sector bodies

Job description

WHAT IS LARGE BUSINESS AND INTERNATIONAL?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • LBI - ADCCI, Executive Assistant Operations

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one (1) year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression. Specialized experience would include one year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

  • Experience planning, coordinating, and executing complex organizational initiatives, special projects, or analytical studies that supported executive priorities and improved program effectiveness across multiple organizational functions.
  • Experience evaluating organizational programs, operational data, workload trends, and performance information to identify risks, recommend process improvements, and support executive decision-making.
  • Experience resolving complex program or operational issues by interpreting policies, regulations, and guidance, developing recommendations, and coordinating implementation across multiple stakeholders.
  • Experience developing executive briefings, technical reports, decision papers, correspondence, and other written products used to communicate recommendations, support organizational priorities, and inform executive decisions.
  • Experience representing executive leadership during meetings, conferences, or cross-functional workgroups by presenting organizational positions, facilitating discussions, resolving issues, and coordinating actions among internal and external stakeholders.
  • Experience coordinating cross-functional initiatives involving multiple business units, monitored project milestones, resolved implementation barriers, and ensured timely completion of organizational objectives.
  • Experience analyzing emerging legislation, regulatory changes, industry trends, or organizational priorities to develop recommendations that supported strategic planning, operational improvements, and mission accomplishment.
  • Experience developing recommendations to improve business processes, operational procedures, and organizational workflows by analyzing program performance, evaluating customer or stakeholder feedback, and identifying opportunities for increased efficiency.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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