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Customer Support Engineer Jobs in Atlanta, GA (NOW HIRING)

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

Our customers include some of the largest shippers and 3PLs in the industry. We build the robots, we deploy them, and we keep them running - and we're scaling fast. The Service Support Engineer is ...

Slip Robotics

Service Support Engineer

Norcross, GA

Our customers include some of the largest shippers and 3PLs in the industry. We build the robots, we deploy them, and we keep them running - and we're scaling fast. The Service Support Engineer is ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an ... Act as the primary externally facing point of contact with customers and vendors on complex or high ...

Montra

Senior Support Engineer

Atlanta, GA

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an ... Act as the primary externally facing point of contact with customers and vendors on complex or high ...

Montra

Senior Support Engineer

Atlanta, GA

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an ... Act as the primary externally facing point of contact with customers and vendors on complex or high ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

$90 - $130/hr

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an ... Act as the primary externally facing point of contact with customers and vendors on complex or ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Computer programming skills or previous technical support experience

Monitise

Client Tech Support Engineer

Alpharetta, GA · On-site

As a Client Tech Support Engineer on the Merchant Support team you will serve as the L1/ first ... Customer Communication * Provide timely updates to merchants regarding ticket status. * Request ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology ... Strong customer-service mindset and ability to support users during periods of change. * Comfort ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Experience using HubSpot, Slack, SharePoint, and DevOps * Familiarity with client ticketing systems ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

Frazier & Deeter is looking for a Production Support Engineer who is passionate about technology ... Strong customer-service mindset and ability to support users during periods of change. * Comfort ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Computer programming skills or previous technical support experience Applicants for this position ... customers and make us a better company as a whole. We are committed to creating a culture of ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Experience using HubSpot, Slack, SharePoint, and DevOps * Familiarity with client ticketing systems ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Atlanta, GA

Customer Support Engineer information

See Atlanta, GA salary details

$37.5K

$75.6K

$104.3K

How much do customer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support engineer in Atlanta, GA is $75,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Atlanta, GA?

For Customer Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Customer Support Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Support Engineer jobs?

Cities near Atlanta, GA with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 78% In-person, 6% Hybrid, and 16% Remote job distribution, with an average salary of $75,554 per year, or $36.3 per hour.

Service Support Engineer

Slip Robotics

Norcross, GA • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 16 days ago

Job description

Slip Robotics is a B2B Robotics-as-a-Service company deploying autonomous loading and unloading robots at warehouse and fulfillment sites across North America. Our customers include some of the largest shippers and 3PLs in the industry. We build the robots, we deploy them, and we keep them running - and we're scaling fast.
The Service Support Engineer is the reliability execution layer within Slip Robotics' Service Delivery organization. This role owns the fleet-wide reliability function for all deployed products - establishing the root cause analysis infrastructure and preventative maintenance program that keep the deployed fleet performing at spec as the company scales enterprise accounts.
The Service Support Engineer is an investigator and a builder. They receive initial failure characterization from Diagnostic Engineers and take the analysis further - forming hypotheses, designing validation approaches, and performing hands-on testing to confirm or eliminate root causes before a corrective action is defined. They do not hand off findings and wait; they drive failures to closure in partnership with Quality.
This is also a program-building role. With no PM infrastructure for legacy products, the SSE will define maintenance schedules, procedures, and intervals from scratch - working from field failure history, technical documentation, and hands-on product knowledge. The ability to move from raw field data to a deployable maintenance program is core to what this role must do.
Responsibilities:
  • Root Cause Analysis & Failure Investigation
  • Own fleet-wide root cause analysis for systemic failures across all deployed products Receive structured failure characterization from Diagnostic Engineers and conduct deeper analytical and hands-on investigation to identify true root cause
  • Form and test hypotheses through bench-level and field validation; design test protocols and execute them directly or in coordination with Diagnostic Engineers and Field Maintenance
  • Produce formal RCA reports that document failure evidence, causal chain, validated root cause, and corrective action recommendation - written to a standard that supports engineering review and corrective action tracking
  • Drive RCA findings to verified closure in partnership with Quality; an RCA is not complete until the corrective action has been validated
  • Distinguish systemic failure patterns from one-off incidents; escalate confirmed systemic issues through the appropriate cross-functional channels
  • Maintain the failure knowledge base for the deployed fleet: documented RCAs, failure modes, corrective actions, and trend data that inform both PM program development and future diagnostic work
  • Preventative Maintenance Program
  • Own the development and deployment of the preventative maintenance program for all deployed Slip Robotics products - defining schedules, procedures, and intervals across SlipBot and SlipLift ALRs, and establishing PM as a structured, repeatable function within Service Delivery
  • Define PM schedules, procedures, task descriptions, and maintenance intervals for SlipBot and SlipLift ALRs based on field failure history, product knowledge, and reliability analysis
  • Partner with Field Maintenance and Field Engineering to validate PM procedures in the field before full deployment; iterate based on technician feedback and observed outcomes
  • Own the rollout and ongoing management of the PM program across all active customer sites; coordinate with Field Maintenance to ensure PM tasks are executed on schedule
  • Track PM compliance across the fleet; identify and resolve gaps in execution in coordination with Field Maintenance management
  • Update PM procedures as new failure modes are identified through RCA or field observation; the PM program is a living document, not a one-time deliverable
  • Cross-Functional Reliability Execution
  • Serve as the primary reliability partner to the Diagnostic Engineering team: provide guidance on complex failure characterization, review initial analyses, and identify when a ticket-level failure warrants fleet-level investigation
  • Partner with Quality on RCA closure: co-own the corrective action validation process and ensure findings are formally documented and tracked to resolution
  • Surface confirmed systemic findings to relevant stakeholders - Field Engineering Manager, Quality, and, where appropriate, Engineering and Manufacturing - with structured documentation, not informal observation
  • Support the Field Engineering Manager in building the reliability infrastructure that Service Delivery owns: documentation standards, RCA templates, PM tracking systems, and escalation criteria
  • Contribute to Diagnostic Engineer development: share failure knowledge, explain analytical methods, and help build diagnostic capability across the Field Engineering team

Requirements
  • 3-6 years of experience in reliability engineering, sustaining engineering, field service engineering, or a closely related technical role with a strong failure analysis component
  • Demonstrated experience conducting structured root cause analysis using formal methodologies (8D, FMEA, fishbone/Ishikawa, 5-Why, or equivalent); able to produce formal RCA documentation, not just informal findings
  • Hands-on electromechanical troubleshooting experience - this role must understand the physical systems they are analyzing and be capable of performing bench-level validation independently
  • Ability to form, design, and execute hypothesis-driven test plans; moves from observation to structured investigation without waiting for direction
  • Strong technical writing skills: RCA reports, Preventative Maintenance procedures, and failure documentation must be clear, structured, and usable by both technical and non-technical audiences
  • Comfortable operating without established processes; able to build structure where none exists

Preferred:
  • Experience in robotics, industrial automation, warehouse automation, EV systems, or a hardware-as-a-service environment where assets are deployed and operated at customer sites
  • Prior experience building or formalizing a preventative maintenance program - defining intervals, writing procedures, and deploying to a field team
  • Familiarity with fleet monitoring tools, telemetry data, or operational dashboards used to identify failure trends across a distributed asset base
  • Experience working in a reliability or sustaining function that was absorbed by an operations or field services team rather than supported by a dedicated engineering organization
  • Proficiency with Jira, Zendesk, Confluence, or similar platforms used for ticket management and technical documentation

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Stock Option Plan

Slip Robotics is an equal opportunity employer. We evaluate candidates on the merits of their experience and their fit for the role. We welcome applicants from every background.

Apply