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Customer Support Account Manager Jobs (NOW HIRING)

MetTel

Customer Experience Specialist

Salt Lake City, UT

$17.25 - $21.50/hr

... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...

Pro Solutions Group

Be Seen First

Account Manager (Entry Level)

Murfreesboro, TN · On-site

$47K - $58K/yr (+ commission)

Entry-Level Account Manager Are you ready to kickstart your career in account management? We're ... Collaborate with sales and customer support teams to deliver seamless service. * Build strong ...

Crestfield Talent

Account Manager

Chicago, IL · On-site

$55K - $68K/yr

Client Relations * CRM * Relationship Management * Account Support * Business Communication * Client Retention * Scheduling * Sales Support * Problem Solving * Organization * Time Management Position ...

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...

Brandability Inc

Account Manager

Midland, TX · On-site

Work closely with the assigned Business Development Manager to support account growth. * Communicate customer needs, challenges, and opportunities. * Assist with preparing customer presentations ...

Brandability

Account Manager

San Antonio, TX · On-site

Work closely with the assigned Business Development Manager to support account growth. * Communicate customer needs, challenges, and opportunities. * Assist with preparing customer presentations ...

Brandability

Account Manager

Austin, TX · On-site

Work closely with the assigned Business Development Manager to support account growth. * Communicate customer needs, challenges, and opportunities. * Assist with preparing customer presentations ...

Robert Half

Customer Account Manager

Elma, NY · On-site

$35 - $38/hr

This position plays a central role in managing key customer relationships, supporting commercial ... Manage day-to-day customer account activity and foster strong, detail-focused relationships that ...

Menasha Corporation

About The Opportunity We are looking for a Customer Account Manager who thrives in a fast‑paced ... Support the sales team with quotes, purchase order changes, and customer inquiries. * Provide ...

Symbiotic Services

Customer Service Representative

Dallas, TX · On-site

$15.75 - $21.50/hr

Support ongoing customer satisfaction and account retention initiatives. Knowledge, Skills & Abilities Strong customer service and relationship management skills. Ability to identify customer needs ...

Miller Cooper

Account Manager

Winter Park, FL · Remote

The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers ... This role is accountable for driving measurable customer success, supporting renewals and retention ...

GOGcG

Customer Support Specialist

$50K/yr

Support Account Managers and customers with order status, production schedules, delays, and supply chain updates * Coordinate order changes, including expedites, pushouts, cancellations, and ...

AEG Presents

Customer Support Associate

Arizona City, AZ · On-site

$17.50 - $24.25/hr

The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ... account setup, and standard product functionality. * Handle guest management requests, including ...

Webhosting

Experience * 3+ years of dedicated customer support, account management, or client success ... experience in a technical or service-related field. * Proven ability to work effectively in team ...

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Customer Support Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer support account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities are hiring for Customer Support Account Manager jobs?

Cities with the most Customer Support Account Manager job openings:

What states have the most Customer Support Account Manager jobs?

States with the most job openings for Customer Support Account Manager jobs include:

What are popular job titles related to Customer Support Account Manager jobs?

For Customer Support Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Pharmacy Support Account Manager

Lewisville, TX • On-site

Liberty Software
Software Development • 51 - 200 employees
Learn more about Liberty Softwareexternal

$29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Build and maintain strong, long-lasting relationships with assigned pharmacy accounts.

  • Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts.

  • Diagnose and resolve software-related issues, document interactions, and provide guidance on software configuration.

Liberty Software rating

5.1

Company rating: 5.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Become the trusted advisor helping pharmacies thrive!

Starting at $29/hour

Are you ready to build lasting relationships, solve complex challenges, and guide pharmacy teams toward success? At Liberty Software, we proudly partner with pharmacies nationwide, helping them support their patients with powerful, user-friendly software. We're excited to grow our Account Management team with individuals who can deliver expert support and personalized service—acting as the dedicated point of contact for assigned pharmacy clients.

Please Note:
This is a non-sales, in-person, role based in our Grapevine, TX office.

What You'll Do:

  • Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks
  • Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts
  • Diagnose and resolve software-related issues efficiently, escalating complex cases when needed
  • Accurately document all interactions and actions in tracking software
  • Provide guidance to configure software and computer settings to meet each client's unique needs
  • Ensure timely and successful delivery of solutions by collaborating with internal teams
  • Communicate clearly with clients about ticket status, purchases, and requests
  • Assist with high-severity requests or issue escalations as needed
  • Become an expert on Liberty's software suite to guide clients in best practices
  • Provide onsite and web-based training of Liberty's pharmacy software as needed
  • Participate in occasional on-call rotation or overtime work when assigned

Qualifications:

  • Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)
  • Pharmacy Technician certification and retail pharmacy knowledge a plus
  • Bachelor's degree in business, communications, computer science, or related field preferred
  • Professional, friendly, and patient demeanor essential
  • Excellent verbal and written communication skills, able to engage all client levels—from pharmacy owners to clerks
  • Strong multitasking, organizational, and time management skills
  • Detail-oriented with strong typing and documentation abilities
  • Excellent listening and critical thinking skills
  • Experience with Liberty Software products is a plus
  • Solid basic computer skills and proven ability to quickly master new software applications

Benefits Starting Day One:

  • 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
  • Family coverage available with Liberty contributing 50% of the premium
  • Fully vested 401(k) with employer match 
  • Employer contributions to Health Savings Accounts (HSA)
  • Generous paid time off and paid holidays
  • Tuition reimbursement and continuing education support
  • Adoption expense reimbursement
  • Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
  • Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
  • Fully stocked breakroom

Think you've got what it takes to build lasting client relationships and deliver expert solutions? Let's talk — Apply today!

  #ID1   #ZR    #LI-CB1

What Liberty Software employees say

Pay

Hours and flexibility

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