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Customer Support Account Manager Jobs (NOW HIRING)

Walpole Outdoors LLC

Key Account Coordinator

Foxboro, MA · On-site

$70K - $75K/yr

Support Account Managers with customer meetings, account reviews, presentations, forecasts, business updates, and account initiatives. Coordinate customer requirements including product availability ...

Baidu USA

Account Manager

Mountain View, CA · On-site

$55 - $75/hr

Build strong client relationships through regular communication and proactive support. * Own the ... Customer Focus - Prioritize understanding and exceeding partner needs to build strong, lasting ...

Emerald Transformer

Major Account Manager

Waco, TX · On-site

$65K - $75K/yr

Description Major Account Manager $65,000 - $75,000/Yearly Workplace Type: Onsite +15% Travel Who ... Communicate regularly with major customers to understand needs, respond to inquiries, support ...

Shoes for Crews

Account Manager

Boca Raton, FL · On-site

Resolve customer issues and ensure a high level of service and satisfaction * Collaborate cross ... support account success and program execution Qualifications * Bachelor's degree preferred * 2+ ...

Canton Drop Forge, Inc.

Account Manager

Canton, OH · On-site

The Account Manager will work closely with customer teams, Operations, Supply Chain, Engineering, Quality, Metallurgy, and other internal teams to support quoting, order management, delivery ...

PLS Logistics Services

Key Account Manager

Tampa, FL · On-site

Support onboarding of new locations and divisions. * Conduct in-person customer meetings on a ... account management * Ability to travel for in-person customer meetings * Knowledge of the ...

Osborn GmbH

Customer Service Manager

Richmond, IN · On-site

An equivalent combination of education and relevant customer service leadership experience may be considered * 5-8 years of customer service, customer support, account management, or inside sales ...

Miller Cooper

Account Manager

Winter Park, FL · On-site

$90K - $100K/yr

The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers. This role ... Coordinate with Customer Support to streamline escalations and remove operational friction.

Adams Station Insurance

Be Seen First

ACCOUNT MANAGER

Saratoga Springs, NY · On-site

$20 - $21/hr (+ commission)

The Account Manager will serve as the primary point of contact for clients, focusing on nurturing ... This role supports customer needs and facilitates clear communication within a small team ...

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Customer Support Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer support account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer support account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities are hiring for Customer Support Account Manager jobs?

Cities with the most Customer Support Account Manager job openings:

What states have the most Customer Support Account Manager jobs?

States with the most job openings for Customer Support Account Manager jobs include:

What are popular job titles related to Customer Support Account Manager jobs?

For Customer Support Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Key Account Coordinator

Foxboro, MA • On-site

Walpole Outdoors LLC
Architectural Services • 201 - 500 employees
Learn more about Walpole Outdoors LLCexternal

$70K - $75K/yr

Full-time

Posted 12 days ago

Walpole Outdoors rating

3.7

Company rating: 3.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description

The Key Account Coordinator provides day-to-day coordination and customer support for assigned key accounts, helping ensure accurate orders, timely communication, effective issue resolution, and a positive customer experience.

The coordinator works closely with Business Development Managers, Sales, Customer Service, Operations, Supply Chain, Finance, and other internal teams to coordinate customer needs and ensure commitments are followed through to completion.

This role supports the execution and coordination of key accounts rather than owning the strategic direction of the account. Success requires strong organization, communication, accuracy, accountability, and follow-through.

Core Responsibilities

Coordinate day-to-day activities and requests for assigned key accounts, serving as a primary point of contact for routine customer needs.

Process and monitor customer orders, verifying products, quantities, pricing, documentation, availability, and delivery requirements.

Track orders, shipments, deliveries, backorders, requests, and outstanding issues through completion.

Maintain accurate customer records, pricing, contracts, account documentation, and information within CRM, ERP, and other systems.

Communicate proactively with customers and internal teams regarding order status, changes, delays, availability, and issue resolution.

Coordinate with Sales, Key Account Managers, Operations, Supply Chain, Customer Service, Finance, and other teams to resolve customer needs and align priorities and deadlines.

Support Account Managers with customer meetings, account reviews, presentations, forecasts, business updates, and account initiatives.

Coordinate customer requirements including product availability, pricing, promotions, samples, invoices, credits, returns, claims, and other account matters.

Identify potential service issues, recurring concerns, and opportunities for improvement; escalate appropriately while maintaining ownership through resolution.

Prepare accurate sales, account, order, and customer reports to support account management and business decisions.

Contribute to process improvements that increase efficiency, reduce recurring issues, and enhance the customer experience.

Maintain confidentiality, follow company policies and approval requirements, and maintain professional relationships with customers and internal stakeholders.

Requirements

Required

1-3 years of experience in account coordination, customer service, sales support, operations, order management, or a related role.

Strong organizational and time-management skills.

Excellent written and verbal communication skills.

Strong attention to detail and accuracy.

Ability to manage multiple priorities and deadlines in a fast-paced environment.

Strong problem-solving and follow-through skills.

Proficiency with Microsoft Office, particularly Excel and Outlook.

Ability to build positive working relationships with customers and internal teams.

Preferred

Bachelor's degree in Business, Marketing, Communications, Supply Chain, or a related field.

Experience supporting key or strategic customer accounts.

Experience with CRM, ERP, order-management, or sales systems. Salesforce a plus.

Experience working cross-functionally with Sales, Operations, Finance, or Supply Chain.

Experience preparing customer reports, presentations, or account reviews.

What Walpole Outdoors employees say

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