ZipRecruiter

Log In

1

Customer Support Account Manager Jobs in Delaware

The Hiller Companies

Account Manager

New Castle, DE · On-site

The Account Manager is responsible for generating new business and supporting the growth in the ... Conduct market research to understand customer needs, industry trends, and competitor offerings.

ModernControls LLC

BAS Account Manager

New Castle, DE · On-site

ModernControls is seeking a driven and customer-focused Building Automation Systems (BAS) Account Manager to support and grow our service and controls business across the Mid-Atlantic region. This ...

MODERNCONTROLS LLC.

BAS Account Manager

New Castle, DE · On-site

ModernControls is seeking a driven and customer-focused Building Automation Systems (BAS) Account Manager to support and grow our service and controls business across the Mid-Atlantic region. This ...

MODERNCONTROLS LLC.

BAS Account Manager

New Castle, DE · On-site

Description ModernControls is seeking a driven and customer-focused Building Automation Systems (BAS) Account Manager to support and grow our service and controls business across the Mid-Atlantic ...

THOMSON REUTERS

Account Manager

Dover, DE · On-site

Prospects new customers and new business at existing customers and close full solution sales to corporate customers. About the Role: In this opportunity as Account Manager, you will: * Prospecting:

Securitas Services

Account Manager

Newark, DE · On-site

$24.50/hr

Must have excellent customer service experience * Must have a stable work history * Ability to lead ... support our colleagues, and engage with our communities. Integrity We act with honesty ...

next page

Showing results 1-20

All JobsCustomer Support Account JobsCustomer Support Account Manager JobsCustomer Support Account Manager Jobs in Delaware

Customer Support Account Manager information

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities in Delaware are hiring for Customer Support Account Manager jobs?

Cities in Delaware with the most Customer Support Account Manager job openings:

Infographic showing various Customer Support Account Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

B2B Account Manager-Pharmaceutical Packaging

New Castle, DE • On-site

Liveo Research
See more jobs at Liveo Researchexternal

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Account Manager

Build Relationships. Drive Growth. Deliver Results.

Liveo Research is a global manufacturer of rigid pharmaceutical packaging solutions serving customers around the world. We're looking for an experienced Account Manager to manage key customer relationships, grow existing business, and identify new opportunities.

Why Liveo?

  • Competitive salary
  • Comprehensive medical, dental & vision benefits
  • 401(k) with generous company match
  • Company-paid life insurance & short-term disability
  • Paid time off & holidays
  • Career growth with a global organization

What You'll Do

  • Manage and grow assigned customer accounts
  • Achieve sales and revenue goals
  • Develop long-term customer relationships
  • Identify new business opportunities
  • Monitor market trends and competitor activity
  • Collaborate with Operations, Technical Services, Quality, and Customer Service to deliver exceptional customer support
  • Develop account strategies and sales forecasts

What We're Looking For

  • 3+ years of Account Management or Sales experience in manufacturing
  • Pharmaceutical or healthcare packaging experience preferred
  • Strong communication, relationship-building, and negotiation skills
  • Self-motivated with a customer-first mindset
  • Willingness to travel as needed

Background Check & Drug Screening Required

Liveo Research is an Equal Opportunity Employer and considers all qualified applicants without regard to any protected characteristic under applicable law.