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Customer Support Account Manager Jobs in Delaware

Account Manager

Newark, DE · On-site

$24.50/hr

Must have excellent customer service experience * Must have a stable work history * Ability to lead ... support our colleagues, and engage with our communities. Integrity We act with honesty ...

Account Manager

Wilmington, DE · On-site

$24.50/hr

Must have excellent customer service experience * Must have a stable work history * Ability to lead ... support our colleagues, and engage with our communities. Integrity We act with honesty ...

Account Manager

New Castle, DE · On-site

$24.50/hr

Must have excellent customer service experience * Must have a stable work history * Ability to lead ... support our colleagues, and engage with our communities. Integrity We act with honesty ...

Account Manager

Middletown, DE · On-site

$24.50/hr

Must have excellent customer service experience * Must have a stable work history * Ability to lead ... support our colleagues, and engage with our communities. Integrity We act with honesty ...

Account Manager

Newark, DE · On-site

$24.50/hr

Account Manager Wage : $24.50/ hour Requirements ... Must have excellent customer service experience * Must have a stable work history * Ability to lead ...

Resolve all customer issues in a timely manner. * Participate in interviewing, make hiring ... Ability to work independently as needed to support the group effort * Basic knowledge of cleaning ...

Resolve all customer issues in a timely manner. * Participate in interviewing, make hiring ... Ability to work independently as needed to support the group effort * Basic knowledge of cleaning ...

... supporting the Procedural Capital portfolio of products. This includes general and specialty ... Record Customer feedback and complaint information through the proper quality processes and ...

... supporting the Procedural Capital portfolio of products. This includes general and specialty ... Record Customer feedback and complaint information through the proper quality processes and ...

Entry-Level Account Manager | No Experience Needed | Paid Training + Bonuses! Looking to break into ... Speak with customers regarding account balances * Help customers find practical payment solutions

Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories * Identify and qualify opportunities for integrated ...

National Account Manager

Lewes, DE · On-site

$96K - $124K/yr

S. * Oversee onboarding, support, and retention strategies for key accounts * Collaborate with ... Comfortable working with CRM tools and remote systems * Life & Health Insurance License (or ...

Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories * Identify and qualify opportunities for integrated ...

The Account Manager manages the overall client relationship by providing strategic advice on ... to support client needs.* Assists clients in submitting first reports of claims by obtaining ...

The Account Manager remains knowledgeable of advances in the insurance business as well as stays ... support client needs. * Assists clients in submitting first reports of claims by obtaining ...

The Account Manager remains knowledgeable of advances in the insurance business as well as stays ... support client needs. * Assists clients in submitting first reports of claims by obtaining ...

Showing results 21-40

Customer Support Account Manager information

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities in Delaware are hiring for Customer Support Account Manager jobs?

Cities in Delaware with the most Customer Support Account Manager job openings:

Infographic showing various Customer Support Account Manager job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Account Manager

Newark, DE • On-site

Securitas
Investigation and Physical Security Services • 10K+ employees

$24.50/hr

Full-time

Re-posted 24 days ago


Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 1,004 frontline employees who took The Breakroom Quiz


Job description

Account Manager 

Wage: $24.50/ hour

Requirements:

  • Must have excellent customer service experience
  • Must have a stable work history
  • Ability to lead a fast-paced security team
  • Must have 4+ years of Security Leadership Experience


 

We help make your world a safer place.


 

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.


 

Securitas plays an essential role for our clients and in society. The Account Manager position helps maintain a safe and secure environment for our clients by managing the security services and related operations provided to an assigned group of smaller accounts including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.


 

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.


 

As an Account Manager you will be performing a variety of management functions for assigned accounts; while providing lead direction to Security Supervisors on requirements, priorities of work and coordinating any necessary needs of the site. If you have experience in positions like Operations Manager, Site Supervisor or Account Manager this role is a great fit for you.

Are you interested in being part of our Team?

  • Apply quickly and efficiently online 
  • Interview from the convenience of your own home
  • Weekly pay 
  • Competitive benefits 
  • Flexible schedules 


 

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.


 

See a different world.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
#CASJ

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.


Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. 

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com. 




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