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Customer Support Account Manager Jobs in Florida

Miller Cooper

Account Manager

Winter Park, FL · Remote

The Account Manager owns the post-onboarding client lifecycle for assigned NQS customers ... This role is accountable for driving measurable customer success, supporting renewals and retention ...

CardWorks

Associate, Customer Support

Orlando, FL · On-site

$16.25 - $22.50/hr

... management. Position Summary and Role Impact: The Customer Support Associate I serves as a primary ... This role responds to inbound inquiries, provides account-related support, helps resolve questions ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

... management. Position Summary and Role Impact: The Customer Support Associate I serves as a primary ... This role responds to inbound inquiries, provides account-related support, helps resolve questions ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

... management. Position Summary and Role Impact: The Customer Support Associate I serves as a primary ... This role responds to inbound inquiries, provides account-related support, helps resolve questions ...

Shoes for Crews

Account Manager

Boca Raton, FL · Hybrid

Resolve customer issues and ensure a high level of service and satisfaction * Collaborate cross ... support account success and program execution Qualifications * Bachelors degree preferred * 2+ ...

Shoes for Crews

Account Manager

Boca Raton, FL · On-site

Resolve customer issues and ensure a high level of service and satisfaction * Collaborate cross ... support account success and program execution Qualifications * Bachelor's degree preferred * 2+ ...

Shoes for Crews

Account Manager

Boca Raton, FL · On-site

Resolve customer issues and ensure a high level of service and satisfaction * Collaborate cross ... support account success and program execution Qualifications * 2+ years of sales or account ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

... and external agency management. PositionSummaryand Role Impact: The Customer ... This role responds to inboundinquiries, provides account-related support, helps resolvequestions ...

PLS Logistics Services

Key Account Manager

Tampa, FL · On-site

Support onboarding of new locations and divisions. * Conduct in-person customer meetings on a ... account management * Ability to travel for in-person customer meetings * Knowledge of the ...

PLS Logistics

Key Account Manager

Tampa, FL · On-site

Overview The Key Account Manager will be responsible for driving strategic expansion within ... Support onboarding of new locations and divisions. * Conduct in-person customer meetings on a ...

PLS Logistics Services

Key Account Manager

Tampa, FL · On-site

Overview The Key Account Manager will be responsible for driving strategic expansion within ... Support onboarding of new locations and divisions. * Conduct in-person customer meetings on a ...

PLS Logistics Services

Key Account Manager

Tampa, FL · On-site

Overview The Key Account Manager will be responsible for driving strategic expansion within ... Support onboarding of new locations and divisions. * Conduct in-person customer meetings on a ...

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Customer Support Account Manager information

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities in Florida are hiring for Customer Support Account Manager jobs?

Cities in Florida with the most Customer Support Account Manager job openings:

Infographic showing various Customer Support Account Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Service & Account Support Specialist

Pompano Beach, FL • On-site

PTL ENTERPRISES
51 - 200 employees
Learn more about PTL ENTERPRISESexternal

$37K - $45K/yr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Serve as a primary point of contact for customer inquiries, account support, and customer service requests.

  • Process customer orders accurately and efficiently while ensuring exceptional attention to detail.

  • Manage order tracking, order status updates, inventory availability, and customer communications.

Job description

Customer Service Associate | Account Support & Sales DevelopmentAbout PTL ONE

PTL ONE is seeking an experienced Customer Service Associate to join our growing team. This position is ideal for a customer-focused professional with strong account support, customer relationship management, and order processing experience who is interested in developing a long-term career in sales and account management.

Working directly with the VP of Sales, you will play a key role in supporting customer accounts, ensuring exceptional customer service, managing order activity, and learning the full sales process. This is a high-visibility opportunity with a defined career path into Account Management, Inside Sales, or Business Development.

Key Responsibilities

  • Serve as a primary point of contact for customer inquiries, account support, and customer service requests.

  • Process customer orders accurately and efficiently while ensuring exceptional attention to detail.

  • Manage order tracking, order status updates, inventory availability, and customer communications.

  • Provide sales support to the VP of Sales and assist with key account management activities.

  • Build and maintain strong customer relationships that drive customer satisfaction and retention.

  • Support onboarding of new customer accounts and maintain ongoing account relationships.

  • Maintain accurate customer records, communications, and activity within CRM and internal systems.

  • Coordinate with operations, logistics, inventory, and leadership teams to ensure successful order fulfillment.

  • Resolve customer concerns promptly and professionally while providing excellent customer care.

  • Identify customer needs and support opportunities for account growth and business development.

  • Learn and support inside sales and account management processes in preparation for future career advancement.

Qualifications

  • 5–7+ years of experience in customer service, customer support, account management, client services, or sales support.

  • Proven ability to manage customer relationships and deliver exceptional customer experiences.

  • Strong communication, interpersonal, and relationship-building skills.

  • Experience with order processing, order management, and customer account support.

  • Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

  • Strong attention to detail and commitment to accuracy.

  • Proficiency with Microsoft Office and CRM systems.

  • Professional, dependable, and solution-oriented approach to customer interactions.

Preferred Qualifications

  • Experience supporting sales teams, account managers, or business development professionals.

  • Experience in distribution, logistics, wholesale, manufacturing, or supply chain environments.

  • CRM software experience.

  • Account coordination or customer success experience.

Why Join PTL ONE?

  • Direct mentorship from senior sales leadership.

  • Clear career path into Account Management, Inside Sales, or Business Development.

  • Opportunity to work directly with key customers and strategic accounts.

  • Stable and growing organization with multiple brands and business units.

  • Collaborative, team-oriented culture focused on performance and professional growth.

If you are an experienced customer service professional looking for a long-term career opportunity with growth into sales and account management, we encourage you to apply today.