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PTL ONE | Florida

Build B2B Relationships. Drive Growth. Own the Outcome.

PTL ONE is a leading distributor and brand owner serving hotels, resorts, airports, attractions, cruise lines, and specialty retailers throughout North America and internationally. Our portfolio includes thousands of products across multiple categories, including Suncare, Eyewear, electronics, travel essentials, snacks, remedies, and more.

We are seeking an exceptional leader to own one of the most important functions in our company:

Growing the value of every business customer relationship.

This is not a traditional marketing position.

This is not a social media position.

This is not an advertising position.

We are looking for someone who thinks like an owner, operates with discipline, and can build systems that drive engagement, retention, and increased sales.

Your Mission

From the moment a company begins doing business with PTL ONE, you are responsible for ensuring they are fully connected to our company, receiving consistent communication, and continually expanding their purchases across our categories.

You will own the process and be measured by results.

Responsibilities

Company Onboarding

• Ensure every new customer is properly integrated into PTL ONE systems.
• Coordinate welcome communications and account setup.
• Ensure customers understand our ordering platforms and programs.
• Create a best-in-class onboarding experience.

B2B Customer Growth

• Increase average order size and customer lifetime value.
• Develop programs that expand customers into additional categories.
• Identify opportunities to improve retention and repeat business.

CRM and Communication

• Own and maintain customer databases and segmentation.
• Build and improve email campaigns, newsletters, and customer communications.
• Coordinate website content and customer engagement initiatives.

Project Leadership

• Drive projects from idea to execution.
• Coordinate internal resources including marketing, graphics, customer service, sales, and outside vendors.
• Identify problems and implement solutions.

Analytics and Performance

Track and improve:

• Customer retention.
• Website registrations.
• Email engagement.
• Reorder frequency.
• Average order size.
• Categories purchased per customer.
• Customer lifetime value.

Who You Are

You are:

• Highly organized.
• Process-driven.
• Detail-oriented.
• Relentless in follow-through.
• Analytical and data-driven.
• Comfortable leading projects and holding people accountable.
• Able to manage multiple priorities without losing momentum.

You are not waiting to be told what to do.

You see problems and solve them.

Experience Preferred

• CRM platforms such as PipeDrive, HubSpot, Ai automations or similar.
• Email marketing and customer communication systems.
• Project management and process improvement.
• B2B customer growth and account development.
• Distribution, consumer products, or wholesale experience is a plus.

Compensation

• Competitive base salary
• Performance bonus tied to customer growth and retention.

• Health benefits.
• Paid time off.
• Long-term career growth opportunity.

Location- onsite

About PTL ONE

Founded in 1983, PTL ONE supplies thousands of locations across hospitality, travel, and specialty retail channels. We are building for the future and looking for leaders who want to help create something extraordinary.

If you thrive on organization, accountability, and driving measurable growth, we would love to hear from you.