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Customer Support Account Manager Jobs (NOW HIRING)

SIO Logistics

Customer Account Manager

Southlake, TX · On-site

$45K - $50K/yr

Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty ... account management, we invite you to apply for this exciting opportunity. Come be a part of our ...

NextShining

Account Manager Liaison

Houston, TX

Support account managers with daily client and account coordination * Maintain professional and positive relationships with clients * Respond to client questions and help coordinate appropriate ...

Alarm Detection Systems

Account Manager

Chicago, IL

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Urgent

Training provided

Alarm Detection Systems

Account Manager

Westminster, CO · On-site

$48K/yr

In this role, you'll work directly with existing customers, support account growth and retention ... Manage and grow an assigned portfolio of customer accounts. * Build strong relationships with ...

Premier Service

Account Manager

West Chicago, IL · On-site

$80K - $150K/yr

Maintain accurate records in CRM systems * Support accounts receivable and internal team collaboration Success Metrics * High client retention and renewal rates * Year-over-year account growth

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Researching, defining and submitting client change requests to Account Management and Product ...

Motorola

Customer Support Manager

Dallas, TX · On-site

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction ... Responsible for the development of service account plans and profiles, goals and strategies within ...

Motorola

Customer Support Manager

Chicago, IL

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction ... Responsible for the development of service account plans and profiles, goals and strategies within ...

Motorola

Customer Support Manager

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction ... Responsible for the development of service account plans and profiles, goals and strategies within ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country ... Researching, defining and submitting client change requests to Account Management and Product ...

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Customer Support Account Manager information

See salary details

$26K

$47.3K

$75K

How much do customer support account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support account manager in the United States is $47,331.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities are hiring for Customer Support Account Manager jobs?

Cities with the most Customer Support Account Manager job openings:

What states have the most Customer Support Account Manager jobs?

States with the most job openings for Customer Support Account Manager jobs include:

What are popular job titles related to Customer Support Account Manager jobs?

For Customer Support Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,331 per year, or $22.8 per hour.

Customer Account Manager

Southlake, TX • On-site

SIO Logistics
Transportation and Warehousing • 11 - 50 employees
Learn more about SIO Logisticsexternal

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

About SIO Logistics:

SIO Logistics stands as a premier third-party logistics and truckload shipping company, dedicated to delivering optimized solutions across dry van, flatbed, refrigerated freight, and other over the road freight solutions. Operating nationwide, we bridge our customers with an extensive network of vetted carriers, ensuring seamless and efficient freight movement. When businesses demand unparalleled supply chain management and state-of-the-art technology, they confidently "Send It Over" to us. Since our founding in 2016, we have upheld a commitment to exceptional service, consistently meeting and exceeding our customers' expectations.

Job Overview:

We are looking for a dedicated and dynamic Customer Account Manager to join our team full-time at our on-site location. The successful candidate will play a crucial role in developing new business, building and managing a robust book of business, and ensuring exceptional customer service through effective communication and account management.

Key Responsibilities:

  • Build a Book of Business: Establish and expand a portfolio of client accounts through targeted outreach and relationship-building strategies.

  • Develop New Business Opportunities: Identify and pursue new business opportunities to drive growth and revenue.

  • Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.

  • Maintain Effective Communication Channels: Ensure clear, consistent, and responsive communication with customers to address their needs and concerns.

  • Ensure Excellent Customer Account Management: Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty.

Qualifications:

  • Proven Logistics Sales Experience: Demonstrated success in sales within a third-party logistics Freight brokerage.

  • Passion for Sales and Strong Problem-Solving Skills: Enthusiastic about sales with the ability to think critically and solve challenges effectively.

  • Excellent Communication and Customer Service Skills: Strong verbal and written communication abilities, coupled with exceptional customer service skills.

  • Ability to Develop New Business and Build Strong Customer Relationships: Proven capability to create new business opportunities and foster lasting relationships with customers.

  • Ability to Work Independently and as Part of a Team: Self-motivated and able to work autonomously, yet also a collaborative team player.

  • Bachelor’s Degree Preferred but Not Required: Higher education is an advantage, but not essential.

  • Experience in the Logistics Industry is a Plus: Familiarity with logistics or related industries is beneficial.

  • Proficiency in Software Skills and a Willingness to Learn: Competence with various software tools and a proactive attitude towards learning new technologies.

Join Our Team:

If you are a driven and customer-focused professional with a passion for sales and account management, we invite you to apply for this exciting opportunity. Come be a part of our dynamic team and help us build lasting relationships with our valued customers.

Benefits Include:

  • Comprehensive Benefits: Health, Dental, and Vision coverage

  • Unlimited PTO: Flexible vacation policies

  • 401k Matching: Secure your future with our 401k plan

  • Career Growth Opportunities: No corporate ladder to climb

  • Frequent Team Building Trips: Company offsite events

  • Mental Resets: Take breaks to rejuvenate

  • End-of-Year Bonuses and Awards: Recognition for your hard work

  • Ongoing Competition Rewards: Additional incentives and team offsite events

Compensation Range: $45K - $50K