Customer Support Account Manager Jobs in Quebec (NOW HIRING)

Job Description:
The Industrial Sales/Account Manager is responsible for managing, growing, and owning AH Group's customer base across an assigned territory in Quebec, Canada. This is a field-based sales and account management role focused on nurturing and expanding existing accounts, developing new business, and serving as the primary commercial point of contact for manufacturing customers throughout the territory.

This position centers on relationship management, business development, and account growth. The Sales/Account Manager inherits an established base of business in the territory and is responsible for protecting and growing those relationships while identifying and winning new accounts. They partner with AH Group's operations teams to deliver the company's full suite of industrial spare parts management, repair services, and supply chain solutions, while occasionally supporting local part pickups or deliveries as needed.

The ideal candidate is fully bilingual (French and English), entrepreneurial, and self-directed, with a strong mix of account management and business development skills. They are comfortable owning a large territory, deepening existing customer relationships, and prospecting new business across multiple manufacturing facilities.

Key Responsibilities

Territory Management & Ownership

• Take full ownership of an assigned territory across Quebec, including an established base of existing accounts.
• Protect, retain, and grow current customer relationships while developing new business.
• Develop a strategic territory plan to manage existing accounts and prioritize new opportunities.
• Manage the territory as a book of business, with accountability for growth, retention, and overall account performance.

Business Development & Sales

• Identify and pursue new manufacturing customers and industrial accounts within the territory.
• Grow revenue within existing accounts by expanding services and uncovering new opportunities.
• Build a strong sales pipeline through prospecting, networking, referrals, and direct outreach.
• Present and sell AH Group's spare parts management, industrial repair, and supply chain solutions.
• Negotiate agreements and close new business in line with company objectives.

Account Management & Customer Relationships

• Serve as the primary AH Group contact for customers across the assigned territory.
• Build and maintain strong, long-term relationships with plant personnel, maintenance teams, purchasing, and customer leadership.
• Conduct regular site visits and business reviews to ensure customer satisfaction and uncover growth opportunities.
• Act as the voice of the customer internally, coordinating with operations to ensure service expectations are met.

Solution & Service Coordination

• Work closely with internal operations and supply chain teams to ensure seamless delivery of services.
• Coordinate the movement, repair, and management of industrial spare parts on behalf of customers.
• Support occasional local part pickups or deliveries within the territory as needed.

Supplier & Vendor Engagement

• Develop relationships with suppliers and repair vendors to support customer needs and competitive solutions.
• Coordinate with vendors on sourcing, pricing, and timing to support account growth.

Reporting & Forecasting

• Maintain accurate account, opportunity, and activity records in CRM/ERP systems.
• Provide regular sales forecasts, pipeline updates, and territory performance reporting to leadership.
• Communicate priorities, urgent needs, and account activity to internal leadership on a regular basis.

Qualifications

• Fully bilingual in French and English (written and verbal) — required.
• Proven experience in outside sales, account management, or business development, preferably in industrial, manufacturing, MRO, or supply chain environments.
• Demonstrated ability to manage existing accounts while growing a book of business.
• Strong prospecting, negotiation, and relationship-building skills.
• Highly organized and self-directed, with the ability to manage multiple accounts and priorities independently.
• Comfortable working in industrial and manufacturing environments.
• Familiarity with ERP and/or CRM systems preferred.
• Valid driver's license and reliable transportation required; willingness to travel throughout the assigned territory.
• Ability to perform occasional physical handling of industrial parts (local pickups/deliveries).

Brief Statement of Work (SOW)

• Manage and grow an established book of business across Quebec.
• Retain and expand existing customer accounts at manufacturing facilities.
• Develop new business and add new accounts within the territory.
• Sell AH Group's spare parts management, repair, and supply chain solutions.
• Coordinate with internal operations to deliver customer service.
• Support occasional local part pickups as needed.
• Maintain accurate CRM/ERP records and provide sales reporting.

Benefits

• Group RRSP with employer matching
• Extended health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule

• Day Shift, Monday through Friday
• Field-based, with flexibility to travel across the assigned territory

Work Location: Field-based within assigned Quebec territory, with regular travel to customer manufacturing sites.