Customer Support Account Manager Jobs in Quebec (NOW HIRING)

Position Reports To: Quebec/Atlantic Sales Director

Position Overview

Reporting to the Quebec/Atlantic Sales Director, the Sales Account Manager is responsible for managing and growing a retail sales, wholesale, and food services business for Greenstone Meats.  This is a key position requiring the successful candidate to work closely with the Canadian Sales, Marketing and meat processing operations teams toward meeting our shareholder expectations in terms of growth, returns, customer services and company values.

Major Responsibilities

1. Sales Strategy: Together with the Quebec/Atlantic Sales Director and other members of the North American marketing team, researches and develops annual and longer term strategies and plans, identifying opportunities for better serving existing retail and food service customers and fulfilling new customer needs in the region.
2. Sales, and Marketing:
   1. In conjunction with the Sales, Procurement and Marketing team researches and develops an annual sales plan in concert with developed sales strategies and where appropriate, long term marketing plans.
   2. Creates customer specific wholesale sales business plans and budgets, ensuring that they are complete, align with the objectives of the organization, and adhere to statutory requirements and are completed on time.
   3. Contributes to the planning, development, issuance and delivery of company promotional and sales communications materials.
3. Procurement Plan: Working closely with the Procurement team, reviews and confirms monthly and seasonal inventory replenishment orders in line with the annual sales plan and shifting customer demand, as well, keeps the Procurement team aware of any planned and new feature/ad activity that will require additional product.
4. Customer & Distribution Relationship Management:
   1. Maintains and strengthens mutually beneficial, profitable, effective and enduring customer relationships with superior communications, programs, and distribution strategies toward strategic and exclusive/primary supply contracts with our major retail, wholesale and food service customers.
   2. In accordance with the strategic objectives of the organization, identifies prospective customers and distribution channels and actively develops relationships with the view to convert into profitable and sustainable business. Maintains continuous contact with designated clients at both the buying and senior management levels and regular contact with select industry counterparts and intercompany peers.
   3. Maintains a strong market intelligence network to keep abreast of competitive activities and customer developments to safeguard the company’s financial and volume interests.
5. Logistics and Transportation: Communicates the channels of distribution in the region in conjunction with Transportation and Logistics team to ensure timely, reliable deliveries of customer orders. Monitors stocks on hand in regional storage centres maintaining proper inventory levels within corporate guidelines and ensuring proper product rotation.
6. Supplier Relations: In addition to regular communications with the Procurement and Marketing team, communicates regularly with major suppliers to educate and keep an edge and advantage over the competition in terms of current market events and trends.
7. Performance Effectiveness:
   1. Achieves all financial, customer, product, and business goals in the retail, wholesale and food services market in every product line on a monthly and annual basis.
   2. Reviews and monitors accounts receivables for specific accounts, ensuring prompt payments are received so as to reduce company exposure to bad debts and to improve cash flow. Ensures that the V.P. Sales Canada is kept informed of all pertinent development risks, opportunities, and information relating to designated market.
   3. Prepares monthly territory reports and general comments on customer’s products versus plan and market activity.
   4. As approved by the Quebec/Atlantic Sales Director, prepares and undertakes professional development.
8. Business Development: Identifies and considers opportunities for business growth and development. Works with the Marketing team to identify and execute new retail, wholesale and foodservice product opportunities. Works closely with the Sales team and maintains a network of influencers, stakeholders, and others who may assist in the identification, analysis, validation, and conversion of new business opportunities. Makes recommendations where appropriate to pursue and convert such opportunities.

Success Measures

• Achieves all retail, wholesale and food service brands and sales, market share, volume, revenue, profit and accounts receivable objectives on a monthly and annual basis for the territory, ensuring retention and growth of the retail, wholesale and food services client base.
• While adhering to company inventory targets, ensures the successful delivery of retail, wholesale and food services products within the Company’s approved procurement programs at all times and throughout the region, fully satisfying customer supply needs.

Qualifications & Considerations for the Position

• 10 years’ experience in retail, wholesale and food services sales developing and implementing sales and strategy in a sizeable North American or Global Food Services Industry manufacturer and distributor, where international supply and distribution expertise is an asset.
• Excellent verbal and written communication, influencing and negotiation skills.
• Thorough understanding of the retail, wholesale and food services business including setting sales budgets , creating sales and marketing strategies, and executing forward sales plans.
• Ability to assist with creating promotional campaigns across all media and platforms.
• Understanding of selling fresh and frozen attribute based premium grass fed protein (beef, lamb, venison, mutton, and goat) an asset.
• Fluency in English, French an asset.
• Demonstrated skills in sales planning and execution. Displays strong commercial acumen. Analyses key drivers, opportunities, and competitive advantages to develop and execute on strategies to benefit the Company’s business. Has been able to develop and convert strategic business relationships into valuable business. High degree of expertise in contract negotiation, structuring, setting, and managing sales quota and revenue goals.
• Understands and has appropriate relationships and a track record of securing supply to ensure fulfillment of customer needs.
• Demonstrates professionalism throughout the organization and is a credible and trustworthy person who holds the respect and loyalty of all stakeholders; has tenacity in pursuing goals and ensures that personal goals align with and contribute to attainment of Company goals.
• Is open to and accepts taking on such responsibilities as assigned by the V.P. Sales Canada, to support achievement of annual and strategic business goals.
• Able to effectively handle the high stress, time and travel demands that come with responsibility as Sales Account Manager for Greenstone Meat’s operations.
• Must have strong Excel skills and knowledge of Presentation and ERP software.
• Customer centric focus and willing to work in office Monday to Friday, unless travelling to meet with customers or visit stores.

Salary range: $100,000 - $115,000

• Eligible for discretionary bonus
• Competitive employer-paid pension plan upon eligibility
• 100% company paid Medical/Dental/Vision/Basic Life Insurance and Long Term disability benefits
• Costco membership provided upon eligibility
• Employee incentive program for discounted meat purchases
• Free Parking

For information about the company, go to www.Greenstonemeatscompany.com

Only qualified candidates will be contacted for an interview.

For information about the company, go to www.greenstonemeats.com

Greenstone Meats confirms that the position represents a current vacancy within our organization.

• At Greenstone Meats, we are committed to a fair, transparent, and inclusive hiring process. As part of our recruitment process, we use artificial intelligence (AI) tools to assist with screening and evaluating applicants as a first step. These tools support our efforts to make consistent and equitable hiring decisions.
• Only qualified candidates will be contacted for an interview. All applicants will be notified once the position has been filled.

Présentation

Nous sommes à la recherche d'un(e) gestionnaire de comptes (Ventes) basé(e) sur la Rive-Sud de Montréal. Relevant du directeur des ventes Québec et Atlantique, la personne choisie sera responsable du développement et de la gestion des ventes auprès des clients du commerce de détail, du commerce de gros et du service alimentaire.

Ce poste joue un rôle clé au sein de l'équipe des ventes. La personne travaillera en étroite collaboration avec les équipes des ventes, du marketing, de l'approvisionnement, de la logistique et des opérations afin d'assurer la croissance des ventes, la disponibilité des produits, un excellent niveau de service et l'atteinte des objectifs de l'entreprise.

Le poste est basé au bureau, du lundi au vendredi, avec des déplacements occasionnels pour rencontrer les clients ou visiter les magasins.

Conditions offertes

• Salaire : 100 000 $ à 115 000 $
• Boni annuel pouvant atteindre 15 % selon la performance
• Horaire : lundi au vendredi – poste basé sur la Rive-Sud de Montréal
• Vacances : 3 semaines (au prorata)
• Assurance collective après 3 moisa
• Régime de retraite : contribution de l'employeur de 10 % après un an
• Véhicule fourni

Principales responsabilités

• Gérer et développer un portefeuille de clients.
• Élaborer les plans de ventes annuels et à long terme.
• Développer des relations solides avec les clients.
• Identifier de nouvelles occasions d'affaires.
• Préparer les plans d'affaires, budgets et stratégies.
• Collaborer avec l'approvisionnement, la logistique et le transport.
• Effectuer une veille du marché et de la concurrence.
• Participer à la planification des promotions.
• Assurer le suivi des résultats du territoire.
• Préparer les rapports mensuels.
• Maintenir des communications régulières avec les fournisseurs.

Profil recherché

• Minimum de 10 ans d'expérience.
• Excellente maîtrise de la planification des ventes et de la gestion de comptes.
• Expérience dans le commerce de détail, de gros ou le service alimentaire.
• Solide sens des affaires.
• Excellentes aptitudes en négociation.
• Expérience avec les protéines fraîches ou congelées (atout).
• Expérience en commerce international (atout).
• Excellentes habiletés de communication.
• Bilinguisme français/anglais.
• Maîtrise d'Excel et d'un ERP.
• Disponibilité à travailler au bureau avec déplacements occasionnels.