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Customer Support Account Manager Jobs in Quebec (NOW HIRING)

To provide significant growth to the Eastern Region's customer base through diligent prospecting methods * To maintain and grow current sales levels for existing customer accounts and manage all ...

... Expert-Level Services Account Manager to drive strategic growth, expand multi-year service ... Support, and Solutions Consulting to execute customer strategy. * Collaborate with Legal, Finance ...

Account Manager

Laval, QC · On-site

$80K - $85K/yr

MacDonald Search Group recrute un Account Manager pour une organisation reconnue dans le secteur ... Assurer le suivi des opportunités, activités de vente et comptes clients dans le CRM * Planifier ...

Represent the voice of the customer internally, ensuring that product development, support, and ... Proven experience in account management, preferably within the SaaS or software sector. * Strong ...

Who You Are As our new District Account Manager you will be responsible for growing the robotic ... Manage company assets through support in the collection of overdue payments * Travel to customer ...

Account Manager Who We Are: Quadbridge is a fast-growing North American IT solutions provider ... to support collaboration with Microsoft, distributors, and customers outside of Quebec. Ce poste ...

The Opportunity Midland Transport is currently seeking an Account Manager in Montreal, QC. We're ... business, customer maintenance & agreement renewals. * Support company initiatives to drive ...

The Opportunity Midland Transport is currently seeking an Account Manager in Montreal, QC. We're ... business, customer maintenance & agreement renewals. * Support company initiatives to drive ...

The Account Manager is the face of Dematic with the customer. The Account Manager represents Dematic by communicating the solutions that Dematic brings to the marketplace. This role gathers initial ...

Account Manager - Quebec

Montreal, QC · On-site

CA$85K - CA$125K/yr

The Account Manager is the face of Dematic with the customer. The Account Manager represents Dematic by communicating the solutions that Dematic brings to the marketplace. This role gathers initial ...

... overall customer management. * Support the development and execution of promotional programs ... key accounts. * Prepare presentations, business reviews, and sales reports that identify ...

Showing results 21-40

Customer Support Account Manager information

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities in Quebec are hiring for Customer Support Account Manager jobs?

Cities in Quebec with the most Customer Support Account Manager job openings:

Infographic showing various Customer Support Account Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Account Manager

Montreal, QC • On-site

Full-time

Re-posted 18 days ago


Job description

JOB POSTING CCC is proud of its over 100 years serving the Canadian Industry both in the distribution and manufacturing markets.  A privately held Canadian Company, we are a successful supply chain partner providing “Intelligent Delivery” of products and solutions to the Industrial, Environmental, and Plastics industries. We currently operate two manufacturing sites in Colborne and Elmira, Ontario, and sales representatives across Canada and in the Northeastern United States. Position:         Account Manager Location:        Montreal Reports to:    National Sales Director, CCC Plastics In our Plastics business we have a challenging position for a high-energy individual interested in playing a key role in maintaining and expanding the business. This will be a home-based position in the Montreal area servicing the Eastern Region (Quebec), and your responsibilities will be as follows:  To sell the CCC Plastics product line of colour concentrates/compounds, resins, and polymer additives into various applications of the Plastics Industry * To provide significant growth to the Eastern Region’s customer base through diligent prospecting methods * To maintain and grow current sales levels for existing customer accounts and manage all customer- related issues * To establish strong long-term customer relationships * To develop new, profitable customer accounts from a provided list of prospects * To professionally promote CCC as the supplier of choice within the industry * To maintain thorough record keeping of sales reporting, efficient use of time (itineraries) as well as maintenance of ongoing opportunity targets * Frequent day travel and overnight travel will be required in Quebec and the United States Background Required: * Post-secondary education is required with a Bachelor of Science degree or degree in Business Administration considered a definite asset * Demonstrated ability to work effectively with customers and suppliers * Minimum of 5 years of technical sales experience in the Plastics Industry * Fluently bilingual in French and English * Strong entrepreneurial attitude and prospecting expertise * Above average communicator – both verbal and written and interpersonal skills * Ability to handle multiple tasks simultaneously and is a strong team player * Proficiency in MS Office CCC is committed to providing accommodations for persons with disabilities.  If you require accommodation, we will work with you to meet your needs.   OFFRE D’EMPLOI CCC est fière de desservir depuis plus de 100 ans l’industrie canadienne dans les marchés de la distribution et de la fabrication.  Entreprise familiale canadienne privée, nous sommes un partenaire réputé de la chaîne d’approvisionnement qui effectue des « livraisons sensées » de produits et de solutions à l’industrie, notamment aux secteurs de l’environnement et des matières plastiques. Nous exploitons présentement deux sites de fabrication, à Colborne et Elmira (Ontario), et maintenons des installations d’entreposage et un personnel de vente à travers le Canada et les État-Unis. Poste :                  Directeur de comptes (Division plastiques) Lieu de travail :   Montréal Relevant de :       Directrice nationale des ventes, CCC Plastiques CCC Plastiques doit combler un poste stimulant pour une personne très énergique cherchant à jouer un rôle clé au maintien et à la croissance des activités de l’entreprise. Il s’agit d’un poste de vente sur la route ayant bureau à domicile dans la région de Montréal, desservant principalement la région de l’Est du Canada; vos responsabilités consisteront à :   * Vendre la gamme complète de produits CCC Plastiques (résines, concentrés et composés de couleur, additifs pour polymères) pour diverses applications et procédés de l’industrie du plastique * Assurer la croissance soutenue de la base clients de la région de l’Est par des méthodes de prospection appliquées * Maintenir et accroître le niveau de ventes des comptes clients actuels et gérer toutes les situations en rapport avec la clientèle * Établir de solides relations d’affaires à long terme avec les clients * Développer de nouveaux comptes clients profitables à partir d’une liste de prospects fournie * Promouvoir une image professionnelle de CCC comme fournisseur de choix au sein de l’industrie * Assurer la tenue méticuleuse des dossiers de rapports de vente, d’utilisation efficace du temps (itinéraires), de maintien des objectifs et opportunités en cours * De fréquents déplacements de jour et de nuit seront requis Compétences requises : * Études postsecondaires exigées; un baccalauréat ès sciences ou un diplôme en administration des affaires sont considérés comme des atouts importants * Capacité manifeste à travailler efficacement avec les clients et fournisseurs * Au moins 5 ans d’expérience en représentation technique dans l’industrie du plastique * Parfaitement bilingue en français et en anglais * Attitude entrepreneuriale et expertise en prospection * Talent de communicateur supérieur à la moyenne, tant oralement qu’à l’écrit * Aptitudes interpersonnelles supérieures à la moyenne * Capacité à gérer plusieurs tâches simultanément * Esprit d’équipe très fort * Maîtrise bien MS Office  CCC s’engage à rendre le processus d’embauche accessible aux personnes handicapées.  Si vous avez des besoins particuliers, nous travaillerons avec vous pour répondre à vos demandes.