ZipRecruiter

Log In

1

Customer Support Account Manager Jobs in Spring, TX

Brandability

Account Manager

Houston, TX · On-site

Work closely with the assigned Business Development Manager to support account growth. * Communicate customer needs, challenges, and opportunities. * Assist with preparing customer presentations ...

Brandability Inc

Account Manager

Houston, TX · On-site

Work closely with the assigned Business Development Manager to support account growth. * Communicate customer needs, challenges, and opportunities. * Assist with preparing customer presentations ...

Brandability Inc

Account Manager

Houston, TX · On-site

Work closely with the assigned Business Development Manager to support account growth. * Communicate customer needs, challenges, and opportunities. * Assist with preparing customer presentations ...

Tyndale

Account Specialist

Houston, TX · Hybrid

$18.25 - $24.75/hr

In this role, you'll support our National Sales and Account Management teams by setting up and implementing custom client programs, ensuring customer information is accurate and up to date in our ...

Tyndale

Account Specialist

Houston, TX · On-site

$26.50 - $29/hr

In this role, you'll support our National Sales and Account Management teams by setting up and implementing custom client programs, ensuring customer information is accurate and up to date in our ...

SIO Logistics

Customer Account Manager

Houston, TX · On-site

$45K - $50K/yr

Deliver exceptional service and support to customers, ensuring their satisfaction and loyalty ... account management, we invite you to apply for this exciting opportunity. Come be a part of our ...

Kodiak Gas Services

Account Manager

The Woodlands, TX · On-site

This role supports Kodiak's growth strategy by developing customer relationships, qualifying large ... The Account Manager serves as the primary day-to-day commercial contact for assigned power ...

Kodiak Gas Services

Account Manager

The Woodlands, TX · On-site

This role supports Kodiak's growth strategy by developing customer relationships, qualifying large ... The Account Manager serves as the primary day-to-day commercial contact for assigned power ...

NextShining

Account Manager Liaison

Houston, TX · On-site

Support account managers with daily client and account coordination * Maintain professional and positive relationships with clients * Respond to client questions and help coordinate appropriate ...

Motorola

Customer Support Manager

Houston, TX

The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction ... Responsible for the development of service account plans and profiles, goals and strategies within ...

Robbins Recruiting

Account Manager

Houston, TX

Key Responsibilities -Account Management, Planning & Customer Support -Serve as the primary contact for assigned house accounts and established customer programs while building strong customer ...

Alphabe Insight Inc

Account Manager Liaison

Houston, TX · On-site

$47K - $52K/yr

Support account managers with daily client and account coordination * Maintain professional and positive relationships with clients * Respond to client questions and help coordinate appropriate ...

Bruegmann

Account Manager

Houston, TX · On-site

Account Management, Planning & Customer Support * Serve as the primary contact for assigned house accounts and established customer programs while building strong customer relationships * Process ...

Millennium Health

Account Manager- 1795

Houston, TX · On-site

The Account Manager role is field-based and requires daily travel in the territory. Millennium ... corporate-based customer support to ensure best-in-class service, quality, performance, and ...

Millennium-Health

Account Manager- 1795

Houston, TX · On-site

The Account Manager role is field-based and requires daily travel in the territory. Millennium ... corporate-based customer support to ensure best-in-class service, quality, performance, and ...

next page

Showing results 1-20

All JobsCustomer Support Account JobsCustomer Support Account Manager JobsCustomer Support Account Manager Jobs in Spring, TX

Customer Support Account Manager information

See Spring, TX salary details

$23.1K

$42.1K

$66.7K

How much do customer support account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support account manager in Spring, TX is $42,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $48,100.00 per year, depending on experience, location, and employer.

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities near Spring, TX are hiring for Customer Support Account Manager jobs?

Cities near Spring, TX with the most Customer Support Account Manager job openings:

Account Manager

Houston, TX • On-site

Brandability
See more jobs at Brandabilityexternal

Full-time

Re-posted 16 days ago

Job description

The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.
While the Business Development Manager leads relationship development and business growth, the Account Manager owns the operational execution that allows customers to receive timely, accurate, and professional service. Together, the Account Manager and Business Development Manager are responsible for achieving a minimum of $1 million in annual combined sales.
Essential Duties and Responsibilities
Account Management
  • Manage customer orders from initial quote through production, shipment, and delivery.
  • Prepare accurate quotes, sales orders, and purchase orders.
  • Coordinate artwork approvals and production timelines.
  • Monitor order status to ensure deadlines are met.
  • Maintain accurate customer and order information within company systems.

Customer Service
  • Serve as the primary day-to-day contact for customer questions regarding active orders.
  • Provide timely communication regarding order status, shipping updates, and issue resolution.
  • Deliver an exceptional customer experience through responsiveness and attention to detail.
  • Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.

Vendor Management
  • Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
  • Resolve vendor issues proactively to minimize customer impact.
  • Ensure vendor compliance with quality and delivery expectations.

Team Collaboration
  • Work closely with the assigned Business Development Manager to support account growth.
  • Communicate customer needs, challenges, and opportunities.
  • Assist with preparing customer presentations, samples, and proposals.
  • Support sales initiatives by providing operational expertise.

Requirements
Qualifications
  • Bachelor's degree preferred or equivalent customer service/account management experience.
  • Experience in promotional products or a related industry preferred.
  • Excellent organizational and multitasking skills.
  • Strong attention to detail.
  • Outstanding written and verbal communication skills.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and order management software.

Core Competencies
  • Customer Service Excellence
  • Organization
  • Attention to Detail
  • Communication
  • Teamwork
  • Time Management
  • Problem Solving
  • Vendor Management
  • Accountability
  • Adaptability

Key Performance Indicators (KPIs)
  • Order accuracy
  • On-time order completion
  • Customer satisfaction
  • Vendor issue resolution
  • Quote turnaround time
  • Order processing efficiency
  • Team achievement of at least $1 million in annual combined sales
  • Internal collaboration and communication

Apply