... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Customer Service or Call Center experiences a plus. The ability to simultaneously navigate through ...
... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Customer Service or Call Center experiences a plus. The ability to simultaneously navigate through ...
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Quick apply
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Customer Experience Specialist
Salt Lake City, UT · On-site
$17.25 - $21.50/hr
... Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, Telecommunications, Verizon, ATT, #Verizon, #ATT ...
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Quick apply
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Customer Service Agent
Salt Lake City, UT · On-site
$20/hr
... Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications ...
Customer Support/Account Rep - Sr / Call Center Representative / CSR in South Jordan, UT 84095
South Jordan, UT · On-site
$18 - $19/hr
Functional support areas include Brokerage Cash Management products and services, Brokerage Online ... and general account or financial related inquiries. Successful applicants will be highly ...
Quick apply
Customer Support/Account Rep - Sr / Call Center Representative / CSR in South Jordan, UT 84095
South Jordan, UT · On-site
$18 - $19/hr
Functional support areas include Brokerage Cash Management products and services, Brokerage Online ... and general account or financial related inquiries. Successful applicants will be highly ...
The key contribution of the Customer Service Account Manager is to manage current/new accounts through constant communication, Customer Support, Complaint Resolution and overall Customer Satisfaction ...
The key contribution of the Customer Service Account Manager is to manage current/new accounts through constant communication, Customer Support, Complaint Resolution and overall Customer Satisfaction ...
Customer Support Rep
Orem, UT · On-site
$14.75 - $19/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...
Customer Support Rep
Orem, UT · On-site
$14.75 - $19/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...
Customer Support Rep
Orem, UT · On-site
$16 - $400/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...
Customer Support Rep
Orem, UT · On-site
$16 - $400/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...
Customer Support Rep
Orem, UT · On-site
$16/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...
Customer Support Rep
Orem, UT · On-site
$16/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...
Customer Support Associate
Salt Lake City, UT · On-site
$17 - $23.25/hr
Customer Support Associate Coast is re-imagining the trillion-dollar U.S. B2B card payments ... You'll partner closely with our account management, product, and engineering teams on resolving ...
Customer Support Associate
Salt Lake City, UT · On-site
$17 - $23.25/hr
Customer Support Associate Coast is re-imagining the trillion-dollar U.S. B2B card payments ... You'll partner closely with our account management, product, and engineering teams on resolving ...
Customer Support - French
Orem, UT · On-site
$14.75 - $19/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities • Provide basic customer support and account maintenance via phone, email, or ...
Customer Support - French
Orem, UT · On-site
$14.75 - $19/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities • Provide basic customer support and account maintenance via phone, email, or ...
Manage stakeholders, train clinical team, ensure usage, drive customer satisfaction, and defend position (in-person and virtually) * Support Account Executive in coordinating pursuits within ...
Manage stakeholders, train clinical team, ensure usage, drive customer satisfaction, and defend position (in-person and virtually) * Support Account Executive in coordinating pursuits within ...
Customer Support - French
Orem, UT · On-site
$19 - $400/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities Provide basic customer support and account maintenance via phone, email, or chat ...
Customer Support - French
Orem, UT · On-site
$19 - $400/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities Provide basic customer support and account maintenance via phone, email, or chat ...
Customer Support - French
Orem, UT · On-site
$19/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities • Provide basic customer support and account maintenance via phone, email, or ...
Customer Support - French
Orem, UT · On-site
$19/hr
Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities • Provide basic customer support and account maintenance via phone, email, or ...
... and Account Support. Key responsibilities include coaching and mentoring your management tier to ... Drive customer-centric success plans that align with customer objectives, ensuring every ...
... and Account Support. Key responsibilities include coaching and mentoring your management tier to ... Drive customer-centric success plans that align with customer objectives, ensuring every ...
Customer Support Account Manager information
What does a customer support account manager do?
A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.
How does a customer support account manager balance proactive account management with reactive support responsibilities?
Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.
What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?
To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.
What is the difference between Customer Support Account Manager vs Customer Service Representative?
| Aspect | Customer Support Account Manager | Customer Service Representative |
|---|---|---|
| Credentials | Relevant experience, sometimes certifications in customer management | High school diploma or equivalent, customer service training |
| Work Environment | Client-facing, account management, strategic focus | Call centers, retail, support desks, transactional |
| Employer & Industry | Tech, SaaS, B2B services | Retail, telecom, hospitality, general customer service |
| Search & Comparison Intent | Understanding account management roles, client relations | Basic customer support, issue resolution |
The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.
Can I be a customer support account manager with no experience?
Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.
How much does a customer support account manager get paid?
The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.
What cities in Utah are hiring for Customer Support Account Manager jobs?
Cities in Utah with the most Customer Support Account Manager job openings:
Customer Support/Account Rep - Sr
South Jordan, UT
Collabera
• IT Services • 5 - 10K employees5,001 - 10,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 26 days ago
Job description
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Candidates will be responding to incoming phone calls regarding various service issues on Morgan Stanley accounts.
Calls will need to be responded to with a high degree of accuracy and speed, while consistently meeting key department performance metrics.
Inquiries may include questions about checks, debit cards, retirement and basic finance.
Successful applicants will have a positive attitude and professional demeanor.
Customer Service or Call Center experiences a plus.
The ability to simultaneously navigate through multiple computer systems.
Must demonstrate excellent communication skills, both oral and written.
Candidates should have an affinity towards learning about Financial Services, basic market knowledge or previous experience within the industry.
Ability to contribute in a fast paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center.
Qualifications
Additional Notes:
Candidates must have a 4-year degree (preferably in finance) OR financial services (banking) experience.
Candidates must have flexibility in work hours (call center hours are 7 days/week, 7a-11p)
Candidates must not have any scheduled time off during the training period (period of 9 weeks from start date)
Bilingual candidates a plus! (Bilingual candidates must be fluent in BOTH English and Spanish).
Additional Information
To schedule an interview please contact:
Vishwas Jaggi
973-475-7482
About Collabera
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Morristown, NJ, US