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Customer Support Account Manager Jobs in Springville, UT

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

SecurityMetrics

Customer Support Rep

Orem, UT

$16 - $400/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Provide basic customer support and account maintenance via phone or email * Scope customers to ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14.75 - $19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities • Provide basic customer support and account maintenance via phone, email, or ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19 - $400/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities Provide basic customer support and account maintenance via phone, email, or chat ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19/hr

Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM ... Responsibilities • Provide basic customer support and account maintenance via phone, email, or ...

Foundever Brasil

Customer Support Associate

Orem, UT · On-site

$17/hr

You'll resolve account and servicing inquiries, handle specialized requests, and document insights ... Excellent growth opportunities - 93% of our management teams is hired from within * Hands-on paid ...

Foundever

Customer Support Associate

Orem, UT · On-site

$18/hr

Excellent growth opportunities - 93% of our management teams is hired from within What We Are ... Ability to support servicing needs, including accounts up to 120 days past due * Ability to guide ...

Foundever

Customer Support Associate

Orem, UT

$17/hr

You'll resolve account and servicing inquiries, handle specialized requests, and document insights ... Excellent growth opportunities - 93% of our management teams is hired from within * Hands-on paid ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

You'll resolve account and servicing inquiries, handle specialized requests, and document insights ... Excellent growth opportunities - 93% of our management teams is hired from within * Hands-on paid ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

You'll resolve account and servicing inquiries, handle specialized requests, and document insights ... Excellent growth opportunities - 93% of our management teams is hired from within * Hands-on paid ...

Angel

Customer Support Agent

Provo, UT · On-site

$17 - $19/hr

Support team leads and managers with special projects or one-off initiatives as assigned. Communication & Collaboration * Represent the customer's voice by sharing insights, patterns, and feedback ...

Angel Studios

Customer Support Agent

Provo, UT · On-site

$17 - $19/hr

Support team leads and managers with special projects or one-off initiatives as assigned. Communication & Collaboration * Represent the customer's voice by sharing insights, patterns, and feedback ...

VAST Data

Customer Support Engineer

Lehi, UT · On-site

Support and guide VAST data account teams on account technical status and activities. * Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction ...

Flex Dental

Customer Support Technician

Provo, UT · On-site

$17.25 - $23.50/hr

Self Manage Workload (Prioritization, Time Management) * Ability to be self-directed, prioritize ... Technical Support Background (2 years of customer service experience preferred) * Understanding of ...

SmithRx

Associate Account Manager

Lehi, UT · On-site

$115K - $120K/yr

As an Associate Account Manager (AAM), you will be responsible for an assigned book of business ... Maintain a comprehensive understanding of business challenges faced by customers * Support research ...

Vasion

Account Manager

Lehi, UT · On-site

As an Account Manager you will regularly connect with customers as well as partner with Partner Sales Managers and our Support teams to better understand the needs and vision of your customers. You ...

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All JobsCustomer Support Account JobsCustomer Support Account Manager JobsCustomer Support Account Manager Jobs in Springville, UT

Customer Support Account Manager information

See Springville, UT salary details

$24.2K

$44K

$69.8K

How much do customer support account manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer support account manager in Springville, UT is $44,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,400.00 and $50,200.00 per year, depending on experience, location, and employer.

What does a customer support account manager do?

A Customer Support Account Manager acts as the main point of contact between a company and its clients, focusing on ensuring customer satisfaction and resolving issues efficiently. They manage client accounts, address concerns, and work to build strong, long-term relationships. They collaborate with internal teams to deliver solutions tailored to each client's needs and often provide product training or support. Their goal is to help clients succeed while fostering loyalty and retention.

How does a customer support account manager balance proactive account management with reactive support responsibilities?

Customer Support Account Managers often juggle proactive activities—like regular check-ins, onboarding, and performance reviews—with responding to immediate customer issues or escalations. To manage both effectively, they typically prioritize urgent requests while scheduling dedicated time for account planning and relationship building. Collaboration with technical support, sales, and product teams is common, enabling them to address client needs holistically. Using CRM tools and clear communication, they ensure clients feel supported while driving long-term customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer support account manager, and why are they important?

To thrive as a Customer Support Account Manager, you need strong customer service skills, account management experience, and a solid understanding of the product or service offered—usually supported by a relevant degree or prior experience. Familiarity with CRM software (such as Salesforce or Zendesk), ticketing systems, and data analytics tools is typically required. Excellent communication, problem-solving, and relationship-building abilities set standout professionals apart in this role. These skills are crucial for delivering high customer satisfaction, retaining accounts, and ensuring smooth resolution of client issues.

What is the difference between Customer Support Account Manager vs Customer Service Representative?

AspectCustomer Support Account ManagerCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer managementHigh school diploma or equivalent, customer service training
Work EnvironmentClient-facing, account management, strategic focusCall centers, retail, support desks, transactional
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, hospitality, general customer service
Search & Comparison IntentUnderstanding account management roles, client relationsBasic customer support, issue resolution

The Customer Support Account Manager focuses on maintaining and growing client accounts, often requiring strategic communication and relationship management skills. In contrast, a Customer Service Representative handles direct customer inquiries, troubleshooting, and issue resolution. While both roles involve customer interaction, the Account Manager's role is more relationship-oriented and strategic, whereas the Representative's role is more transactional and support-focused.

Can I be a customer support account manager with no experience?

Customer Support Account Manager roles typically require some experience in customer service, communication, or account management, but entry-level positions may be available for candidates with strong interpersonal skills and a willingness to learn. Developing relevant skills, such as familiarity with CRM tools and problem-solving, can improve chances of entry without prior experience. Certifications or training in customer support can also be beneficial for those new to the field.

How much does a customer support account manager get paid?

The average salary for a customer support account manager typically ranges from $50,000 to $80,000 per year, depending on experience, location, and company size. Salaries can be higher with specialized skills, certifications, or in high-demand industries, and some roles may include bonuses or commissions.

What cities near Springville, UT are hiring for Customer Support Account Manager jobs?

Cities near Springville, UT with the most Customer Support Account Manager job openings:

Infographic showing various Customer Support Account Manager job openings in Springville, UT as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,019 per year, or $21.2 per hour.

Customer Support Rep

Orem, UT • On-site

SecurityMetrics
Network Security • 201 - 500 employees
Learn more about SecurityMetricsexternal

$14.75 - $19/hr

Other

Re-posted 20 days ago

Job description

Join SecurityMetrics Customer Support Team

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!

SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!

Responsibilities

  • Provide basic customer support and account maintenance via phone or email
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience

  • Basic computer skills (i.e. typing, email, web browser)
  • Basic understanding of networks and network devices
  • Ability to troubleshoot account issues
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience

  • Fluent in English and any of the following languages:
    • Portuguese
    • Chinese/Mandarin
    • Spanish
    • French/Quebecois
  • Part-time positions are available upon review
  • Familiar with PCI-DSS
  • Experience working in a Call Center
  • Experience dealing in Customer Service
  • Familiar with Linux
  • Basic understanding of HTML

Apply