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Customer Success Supervisor Jobs in Raleigh, NC (NOW HIRING)

Railinc

Technical Business Analyst

Cary, NC · On-site

This will be accomplished by collaborating with the customer success team, product teams, and ... Closely supervised with little latitude for independent judgment. Education, experience ...

MOD Pizza

Restaurant Shift Supervisor

Cary, NC · On-site

$17.11/hr

As a Shift Supervisor your objective is to model, teach, and demonstrate MOD's purpose in all ... year of customer service or restaurant experience. * Must have demonstrated success as a mentor ...

MOD Pizza

Restaurant Shift Supervisor

Raleigh, NC · On-site

$17.26/hr

As a Shift Supervisor your objective is to model, teach, and demonstrate MOD's purpose in all ... year of customer service or restaurant experience. * Must have demonstrated success as a mentor ...

NCSU

Transportation Supervisor

Raleigh, NC · On-site

... success. Rave! Catering is a department within NC State Dining. The primary purpose of the ... Customer Service: Demonstrated ability to provide outstanding customer service, remaining calm ...

Brady Services

HVAC Service Field Supervisor

Durham, NC · On-site

The Service Field Supervisor oversees a team of HVAC field technicians and is responsible for the ... for success during their first 90 days. Customer Focused * Sets clear expectations for the team ...

Mint Condition of Raleigh-Durham

Be Seen First

Area Supervisor

Cary, NC · On-site

$45K - $50K/yr (+ commission)

Area Supervisor Mint Condition of Raleigh-Durham is looking for a detail-oriented, organized ... the overall success of the company. Skills & Qualifications * Strong customer service ...

New

Siemens

Supervisor - Fire/Life Safety Service

Raleigh, NC · On-site

$68K - $117K/yr

We do this through empowering customers by combining the real and digital worlds. We are improving ... As a Service Operations Supervisor, you are responsible for the overall success of our Specialists ...

Mint Condition of Raleigh-Durham

Be Seen First

Area Supervisor

Cary, NC · On-site

$45K - $50K/yr (+ commission)

Area Supervisor Mint Condition of Raleigh-Durham is looking for a detail-oriented, organized ... the overall success of the company. Skills & Qualifications * Strong customer service ...

New

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Showing results 21-40

All JobsCustomer Success Supervisor JobsCustomer Success Supervisor Jobs in Raleigh, NC

Customer Success Supervisor information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success supervisor in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a customer success supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

How does a customer success supervisor balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What are the key skills and qualifications needed to thrive as a customer success supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What are popular job titles related to Customer Success Supervisor jobs in Raleigh, NC?

For Customer Success Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Supervisor jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Supervisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Supervisor jobs?

Cities near Raleigh, NC with the most Customer Success Supervisor job openings:

Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Technical Business Analyst

Railinc

Cary, NC • On-site

Full-time

Re-posted 28 days ago

Key responsibilities

  • Convert the product vision into detailed specifications for the development team.

  • Translate requirements from stakeholders and customer needs into user stories, participate in refinement sessions, sprint planning, and release/upgrades.

  • Support system development, testing, deployment, and data quality, and verify product functionality after releases.

Job description

Location: Cary, NC (onsite presence required)
Position Summary:
Summary/Objective:
The Technical Business Analyst supports cross-functional teams, particularly technical and business teams, by gathering requirements, increasing customer satisfaction, improving test coverage, implementing process improvements, identifying software defects, and delivering new software features that align with the product roadmap and vision as defined by the Product Manager. This will be accomplished by collaborating with the customer success team, product teams, and internal and external customers. This role is responsible for ensuring the quality and reliability of Railinc's software applications with an emphasis on data analysis. The role of a Technical Business Analyst at Railinc begins with a structured onboarding process, including up to 3 months each with the Customer Success Center (CSC); Product Support; QA Analyst; followed by up to 3 months shadowing an experienced Business Analysts.
Job Accountability/Responsibilities
Essential Functions:
  • Convert the product vision into clear, detailed specifications for the development team.
  • Translate requirements from a diverse group of stakeholders and customer needs into user stories, contribute in refinement sessions, sprint planning, and release / upgrade planning.
  • Align information technology systems with business operations by analyzing and developing innovative solutions.
  • Present user requirements, functional specifications, technical specifications, and process flow diagrams to the development team.
  • Develop and maintain documentation detailed technical specifications and project plans.
  • Verify product functionality after code changes/releases.
  • Conduct ad hoc data analyses and reporting.
  • Investigate the existing system and assess if the current application can handle growth.
  • Participate in product maintenance review, research, development, and testing.
  • Act as business representative in release pre-implementation meetings.
  • Act as a liaison between IT and business.
  • Support the Product Manager during product launch planning and implementation.
  • Collaborate within teams to adopt agile philosophies and develop subject matter expertise.
  • Engage stakeholders to gather software requirements/business rules, ensure alignment with development teams, and to determine the priorities of new features and other product changes.
  • Participate in meetings to clarify requirements, create design approaches, provide training, and answer questions from the development team.
  • Support customers and IT teams with system development, testing, deployment of system applications as well as data quality.
  • Support customers by informing them of application decisions and methods of troubleshooting research.
  • Attend and contribute to face-to-face customer meetings.
  • Manage industry committees and project task forces, including planning and logistics for multi-day, in-person meetings.
  • Understand and document business rules and workflow processes.
  • Create and maintain documentation of business processes and application user guides.
  • Analyze data to evaluate processes, identify requirements, provide data-driven reports, and provide suggestions for process improvements.
  • Complete work assignments as directed.

Key Measures:
Successful Product launches as determined by the customer base.
Knowledge, Skills, abilities/minimum requirements/competencies:
  • Analytical skills with attention to detail and problem-solving abilities.
  • Proficiency in data analysis tools and techniques like SQL and Python, and basic statistical analysis.
  • Excellent verbal and written communication skills.
  • Microsoft Office skills - Excel, Word, and PowerPoint.
  • Ability to stay highly organized under pressure, track KPIs and report to the manager as needed.
  • Ability to manage multiple activities in a deadline-oriented environment while remaining flexible.
  • Ability to handle demands coming in from many directions and prioritizing them.
  • Ability to work collaboratively in unstructured environments with cross-functional teams.
  • Ability to support in defining, building, implementing, and improving processes.
  • Knowledge of project management, Jira/Confluence, and agile software development methodologies and tools.
  • Motivated self-starter with an outgoing personality.
  • Familiar with general business acumen.
  • Technical exposure or background preferred.
  • Closely supervised with little latitude for independent judgment.

Education, experience, certification/training:
  • Bachelor's degree in business administration, Computer Science, Engineering, or related field.
  • Experience in analytical tools and programming languages is strongly desired.
  • Experience in data modelling and data visualization is preferred.

VALUES:
  • Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
  • Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions, and moving forward in pursuit of shared goals.
  • Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.

Physical Requirements:
  • Sedentary work: Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing.
  • Keyboarding: Primarily using fingers for typing.
  • Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others).
  • Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.
  • Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction).
  • Environment: Because the requirements of this position require frequent, often informal collaboration with other Railinc colleagues and external stakeholders, and to maximize the development of the skills and responsibilities essential for this position, Railinc expects that the work required of this role be performed predominantly in the office consistent with Railinc's in-the-office work policies, as communicated by Human Resources and/or Senior Management. Any individual variations on in-the-office work policies will be reviewed by Human Resources on a case-by-case basis. As work is performed predominantly within an office setting, there is no substantial exposure to adverse environmental conditions (i.e., extreme heat, cold, noise, etc.).

Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company reserves the right to change, modify and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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