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Customer Success Supervisor Jobs in Raleigh, NC (NOW HIRING)

ProducePay

Enterprise Customer Success Manager

Raleigh, NC · On-site

$90 - $120/hr

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in ... Expertly map the broad stakeholder landscape of an enterprise, from the line supervisor to regional ...

Relay

Enterprise Customer Success Manager

Raleigh, NC · On-site

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in ... Expertly map the broad stakeholder landscape of an enterprise, from the line supervisor to regional ...

Relay

Enterprise Customer Success Manager

Raleigh, NC · Hybrid

Role Overview As an Enterprise Customer Success Manager (Hunter) , you are the strategic "break-in ... Expertly map the broad stakeholder landscape of an enterprise, from the line supervisor to regional ...

Graybar

Supervisor Customer Service

Raleigh, NC · On-site

$61K/yr

Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our ... Share in our success with P rofit Sharing Plans . * 401(k) Savings Plan with company match to help ...

Graybar

Supervisor Customer Service

Raleigh, NC · On-site

$61K/yr

Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our ... Share in our success with P rofit Sharing Plans . * 401(k) Savings Plan with company match to help ...

Grayba

Supervisor Customer Service

Raleigh, NC · On-site

$55 - $67/hr

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the ... Share in our success with Profit Sharing Plans.401(k) Savings Plan with company match to help ...

New

Liverangewater

Maintenance Supervisor - Cary, NC

Cary, NC · On-site

$50 - $70/hr

Our Team Members play a pivotal role in the success of the company's performance, and we look ... Demonstrates customer service skills by all interactions with Employees, Residents, Clients, and ...

New

McLane Company

Supervisor, Transportation

Durham, NC · On-site

$72K/yr

The McLane team is the driving force behind our success. A diverse group of professionals, from ... Achieve safe, timely, and accurate deliveries to customers via a thorough working knowledge of ...

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All JobsCustomer Success Supervisor JobsCustomer Success Supervisor Jobs in Raleigh, NC

Customer Success Supervisor information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do customer success supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success supervisor in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a customer success supervisor?

A Customer Success Supervisor is a professional responsible for leading and managing a team of customer success representatives. Their main goal is to ensure customers have a positive experience with a company's products or services by addressing their needs, resolving issues, and helping them achieve their desired outcomes. They monitor team performance, provide coaching and training, and develop strategies to improve customer satisfaction and retention. Customer Success Supervisors often collaborate with other departments to advocate for the customer and enhance overall service delivery.

How does a customer success supervisor balance team management with direct customer engagement?

A Customer Success Supervisor often splits their time between overseeing a team of customer success representatives and actively engaging with key clients. While their primary responsibility is to coach, mentor, and support their team to ensure high-quality service, they also step in to resolve escalated issues, analyze customer feedback, and collaborate with other departments like sales or product management. This dual focus requires strong organizational skills and the ability to prioritize both team development and customer satisfaction. Balancing these aspects is crucial for driving overall customer retention and team performance.

What are the key skills and qualifications needed to thrive as a customer success supervisor, and why are they important?

To thrive as a Customer Success Supervisor, you need expertise in client relationship management, problem-solving, and a background in business or related fields, often supported by experience in customer success or account management roles. Familiarity with CRM platforms like Salesforce or Zendesk, and sometimes certifications in customer success or project management, are commonly required. Strong leadership, communication, and conflict resolution skills help you motivate teams and build positive client interactions. These abilities are essential for driving customer retention, ensuring satisfaction, and leading teams effectively in a service-oriented environment.

What is the difference between Customer Success Supervisor vs Customer Support Manager?

AspectCustomer Success SupervisorCustomer Support Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in customer success or account managementUsually requires a bachelor's degree; experience in customer service or support roles
Work EnvironmentFocuses on proactive engagement, onboarding, and retention strategies with clientsHandles reactive support issues, troubleshooting, and resolving customer complaints
Employer & Industry UsageCommon in SaaS, tech, and subscription-based companiesWidely used across various industries including tech, retail, and service sectors

The Customer Success Supervisor primarily focuses on proactive client engagement and retention, whereas the Customer Support Manager handles reactive support issues. Both roles require strong communication skills and customer-oriented experience, but their daily responsibilities and strategic focus differ significantly.

What are popular job titles related to Customer Success Supervisor jobs in Raleigh, NC?

For Customer Success Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Supervisor jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Supervisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Supervisor jobs?

Cities near Raleigh, NC with the most Customer Success Supervisor job openings:

Customer Success Supervisor jobs near you
Infographic showing various Customer Success Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Customer Success Advocate

Carrier Sales & Distribution LLC

Knightdale, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

CE HQ currently has an exciting Customer Success Advocate opportunity
Company Website: www.carrierenterprise.com
Introduction:
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
SUMMARY
Reporting to the Customer Success Supervisor, this position will provide support for customers utilizing our digital platforms/resources. In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests. All of our Customer Success Advocates are trained to understand the full menu of our service offerings, in order to provide our customers with exceptional service. We prefer candidates who have a college degree or a minimum of five years of experience supporting customers within the various digital and online channels.
Essential Role, Activities and Responsibilities:
  • Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
  • Communicate effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
  • Ability to multi-task while providing a high level of customer service.
  • Chat Agents take up to 3 chats at a time simultaneously.
  • Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
  • Must be able to sort through complex issues independently and make difficult decisions with confidence.
  • Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
  • Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
  • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs and websites.
  • Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
  • Ability to process orders, forms, applications and recommend product accessories.
  • Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
  • Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
  • Facilitate product, system and procedural training to new hire employees.

Requirements
  • A college degree preferred or a minimum of five years of experience supporting customers within the various digital and online channels.
  • Must be well organized, detail oriented and have good computer/data entry; should be proficient in the use of digital applications such as CRM/Salesforce.
  • Must possess desire to succeed and learn for future growth and development opportunities.

Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Qualifications
  • Our products are commercial and residential HVAC parts and equipment, so experience working with general contractors in a B2B environment is preferred but not required.
  • Must have a strong work ethic, high energy, enthusiasm, and a passion for customer service and sales support.
  • Must have experience, preferably in a high-volume fast paced Customer Service and sales environment with tech-savviness.
  • Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems.
  • Must be a team player, articulate and possesses excellent verbal and written communication skills.
  • Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.
  • Additional fluency in another language other than English is preferred but not required.

Apply