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Customer Success Program Manager Jobs in Portland, OR

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... Health & wellness programs Why Work at Franklin Electric? Becoming a part of the Franklin Electric ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... Health & wellness programs Why Work at Franklin Electric? Becoming a part of the Franklin Electric ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... Health & wellness programs Why Work at Franklin Electric? Becoming a part of the Franklin Electric ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... Health & wellness programs Why Work at Franklin Electric? Becoming a part of the Franklin Electric ...

Franklin Electric Co.

Customer Success Manager

Canby, OR · On-site

$80 - $100/hr

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US ... Health & wellness programs Why Work at Franklin Electric? Becoming a part of the Franklin Electric ...

Epiq

Customer Success Manager

Portland, OR · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles * Demonstrated ability to uncover customer business challenges and align solutions ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

Autodesk

Customer Success Manager, Forma

Portland, OR · On-site

$68K - $122K/yr

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) * 7+ ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Drives net revenue retention consistently at or above 110% across the managed portfolio * Converts ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) * 7+ ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Manage deliverables aligned with the Customer Success team's strategic objectives. * Use customer ... Health & wellness programs Take a look at this video to see our Global Headquarters here in Fort ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Manage deliverables aligned with the Customer Success team's strategic objectives. * Use customer ... Health & wellness programs Take a look at this video to see our Global Headquarters here in Fort ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Portland, OR

Customer Success Program Manager information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do customer success program manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success program manager in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Portland, OR?

For Customer Success Program Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Portland, OR look for?

The top searched job categories for Customer Success Program Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Success Program Manager jobs?

Cities near Portland, OR with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Customer Success Manager

Franklin Electric

Canby, OR • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Customer Success Manager
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Oregon - Canby
Reporting To: Ryan Cook
Description
Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers - and make them loyal, raving fans of Franklin Electric - through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion". The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ownership of providing a best-in-class experience to our best customers.
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
Please note that the facility is currently located in Canby, Oregon but we are looking to relocate by the end of the year to Tualatin, Oregon.
MOVE FORWARD WITH US
What you will be doing:
  • Develop and champion the mission, vision and strategy of Customer Success and therein support the team to create and achieve key objectives, action plans, and timetables
  • Identify, measure and monitor key performance indicators against strategic goals, trends and best practices
  • Perform as a chief VOC officer, aligning customer expectation to internal business best practices
  • Lead, coach and further develop Customer Success talent
Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
What you need:
  • Requires 5+ years of related professional experience.
  • Demands a Bachelor's degree in business or related fields.
  • Requires managing the entire employee lifecycle and team performance.
  • Demands advanced communication skills for internal and external groups.
Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply